MDLB 1221 MODULE B QUESTIONS AND ANSWERS A+
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3 qualities of a caring relationship
Respecting others, being courteous, being empathetic
Briefly explain how self-concept can affect communcation and relationships
The recognition and acknowledgement that interpretation often is a judgemental
observation based on personal values can help us to broaden our horizons and perhaps
avoid making sweeping statements or judgements about other people without the
benefit of further information and clarification. Similarly, an awareness that personal
values can affect perception helps to explain or shed light on another's reaction or the
perception of oneself.
Past experiences can contribute to the formation of ones
Perceptions
Why is it useful to know that initial perceptions can be affected by past
experiences
It allows us to minimize or avoid strong conclusion based on minimal contact with a
person or situation.
Cultural attitudes can affect ones ___ and ___
Attitudes, beliefs and values
Communication involves a ___ and a ___
Sender and receiver
To be effectively understood, language should be
Appropriate for the receiver
Describe two ways that a receiver can clarify verbal information
Using verbal comments, using nonverbal actions
What is meant by the term "active listening"
Active listening involved indicating to the sender that their message is being received.
An active listener indicates their understanding by offering verbal comments to clarify
the message and/or nonverbal actions such as nodding
Posture, eye contact, and facial expressions are all examples of
Nonverbal communication
List four types of ineffectual or unpleasant communication techniques
Moralizing and judging, warning and threatening, ordering or commanding, ignoring or
denying, inappropriate reassuring
Briefly describe the special factors that you may need to consider when
communicating with patients
The age of the patient must be considered since the very young and the elderly may
have problems understanding verbal communication. Be aware of the physical and
mental conditions of the patient, since they also influence communication. When people
are in a hospital they often have altered perceptions of what is happening, which can
increase their general stress level, produce feelings of isolating and create a fear of
losing privacy and dignity, education level and language barriers also influence a
patients understanding of what is being verbally communicated.
GRADED. Buy Quality Materials!
3 qualities of a caring relationship
Respecting others, being courteous, being empathetic
Briefly explain how self-concept can affect communcation and relationships
The recognition and acknowledgement that interpretation often is a judgemental
observation based on personal values can help us to broaden our horizons and perhaps
avoid making sweeping statements or judgements about other people without the
benefit of further information and clarification. Similarly, an awareness that personal
values can affect perception helps to explain or shed light on another's reaction or the
perception of oneself.
Past experiences can contribute to the formation of ones
Perceptions
Why is it useful to know that initial perceptions can be affected by past
experiences
It allows us to minimize or avoid strong conclusion based on minimal contact with a
person or situation.
Cultural attitudes can affect ones ___ and ___
Attitudes, beliefs and values
Communication involves a ___ and a ___
Sender and receiver
To be effectively understood, language should be
Appropriate for the receiver
Describe two ways that a receiver can clarify verbal information
Using verbal comments, using nonverbal actions
What is meant by the term "active listening"
Active listening involved indicating to the sender that their message is being received.
An active listener indicates their understanding by offering verbal comments to clarify
the message and/or nonverbal actions such as nodding
Posture, eye contact, and facial expressions are all examples of
Nonverbal communication
List four types of ineffectual or unpleasant communication techniques
Moralizing and judging, warning and threatening, ordering or commanding, ignoring or
denying, inappropriate reassuring
Briefly describe the special factors that you may need to consider when
communicating with patients
The age of the patient must be considered since the very young and the elderly may
have problems understanding verbal communication. Be aware of the physical and
mental conditions of the patient, since they also influence communication. When people
are in a hospital they often have altered perceptions of what is happening, which can
increase their general stress level, produce feelings of isolating and create a fear of
losing privacy and dignity, education level and language barriers also influence a
patients understanding of what is being verbally communicated.
