EXAM QUESTIONS AND CORRECT ANSWERS
(VERIFIED ANSWERS) |ALREADY GRADED A+
Four Incident Priorities - ANSWER>>1. Officer/Deputy Safety
2. Caller Safety
3. Apprehending Suspects
4. Additional Information
Four Call processing objectives - ANSWER>>1. Collect Incident information
2. Collect scene safety information
3. Identify the correct response
4. Assess the need for DLS instructions
Five benefits of structured call taking - ANSWER>>1. an established standard of service
2. prioritized response
3. quality improvement procedures
4. certification and accreditation
5. reduced exposure to liability
Can you ask a clarifier with a question? - ANSWER>>NO
Uppercase means - ANSWER>>definition
Witnessed homicide is... - ANSWER>>assault
To verify... - ANSWER>>they repeat it to you, twice
ECHO - ANSWER>>send it before key questions finish, just go
3rd and 4th party callers... - ANSWER>>are never in danger
Cold Call - ANSWER>>1. Past event
2. Suspect/person/vehicle no longer in the area
, A COLD CALL is a call for service involving a PAST event (as defined by local authority) that does
not require a full interrogation because, by the caller's
assessment, the suspect, person, or vehicle is not in the area.
Ask questions _____ times then move on - ANSWER>>2
In some agencies, the responsibilities of call taking and dispatching are distinct roles performed
by separate individuals - ANSWER>>true
How do protocols help you process calls more effectively than policies or guidelines? -
ANSWER>>Protocols provide specific interrogation questions and caller instructions
The IAEDs Police Council of Standards currently ensures that PPDS evolution remains consistent
with ever-changing standards of practice. - ANSWER>>True
All actual response assignments and emergency modes are - ANSWER>>predetermined by local
Police and Emergency Services Administration
Emergency Vehicle Collisions (EVCs) are a leading cause of police officer fatalities -
ANSWER>>True
A sound and effective quality improvement process is designed to - ANSWER>>reinforce EPDs
appropriate behaviors
Which of the following best describes the difference between certification and accrediation -
ANSWER>>individuals are certified, and agencies are accredited
Which of the following protocol components will lead the EPD to appropriate Case Exit of Pre-
Arrival Instructions? - ANSWER>>Dispatch Life Support (DLS) Links
T/F: Local response assignments and emergency modes are predetermined by the IAED of
Police Dispatch? - ANSWER>>False
Five primary components of PPDS - ANSWER>>1. Case Entry
2. Chief complaint protocols
3. caller in danger protocol
4. pre-arrival instructions
5. case exit protocol