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Accreditation
is the longest established and most widely known process for the external evaluation of
healthcare services.
Appearance
An image that portrays an individual, hopefully one that displays a trustworthy and
respectable person in a health care setting. An MLAs appearance should display
cleanliness and confidence, often follows dress code.
Accountability
To be answerable for services that an individual is trained, qualified, and hired to
perform. An attitudinal and moral issue.
BCSLS
British Columbia Society of Laboratory Science; the provincial professional association
in BC for Medical Laboratory Techs and MLAs who work in public and private medical
labs throughout BC. They are responsible for provincial certification in BC.
Canadian Charter of Rights and Freedoms
A constitutional document that guarantees certain rights and freedoms to all Canadian
citizens; always must be considered before any federal, provincial, or local legislation is
implemented.
Certification
The process in which an individual's training/education is formally evaluated and
recognized as meeting certain predetermined standards. Usually undertaken by a
professional organization. This ensures that certified individuals meet specified
standards to ensure the safe, ethical practice of a professional service.
CEU
Continuing Education Units
Communication Skills
The means in which information is exchanged or transmitted; one of the most important
processes that takes place in the healthcare system.
Competence
A standardized requirement for an individual to perform a job properly, in a way that
guarantee the standard of care that a facility provides. Can be evaluated in regular
intervals to ensure it is maintained.
Confidentiality
The discretion not to reveal any information about the patient without his/her
permission.
Consent
The process by which a patient allows a medical procedure to occur, necessary to have
the patient understand the procedure fully.
Continuing Education
, The maintenance and improvement of the MLA's level of competence and field of
knowledge. Through seminars/courses, reading appropriate literature, sharing
knowledge with colleagues.
CSMLS
Canadian Society for Medical Laboratory Science; the national certifying body for
medical laboratory technologists and assistants.
Dress code
For MLAs, this varies between facility but generally a neat, clean uniform and/or lab
coat.
Empathy
The ability to understand the feelings of another person without experiencing their pain
or distress. Similar to compassion, but less intense.
Honesty
In health care, honesty is needed to make sure the health and lives of people are taken
care of by a cooperative effort of a team. Restrict all medical information provided to the
patient to the instructions of a procedure.
Implied Consent
Permission by the patient to draw blood as implied by their action rather than the
spoken word (ie. laying out arm, pulling up sleeve, ect.)
Interpersonal Skills
Affect the way a MLA is perceived by others, whether a patient or fellow health care
professional.
FOIPP
Freedom of information and protection of privacy
Personal Hygiene
Important for appearance and for safety. Neat clean hair (long hair pulled back), clean
fingernails, makeup that is not overdone, minimal jewelry.
Phlebotomy
To obtain blood for diagnostic purposes and to monitor prescribed treatment, to remove
blood for transfusions (by donation), or to remove blood for therapeutic purposes.
Obtained by venipuncture or capillary puncture.
PIPEDA
Personal information protection and electronic documents act
Professionalism
The conduct and qualities that characterize a professional person. (ie. empathy,
honesty, safety, communication, respect, ect...)
Point-of-care Testing (POCT)
medical diagnostic testing performed outside the clinical laboratory in close proximity to
where the patient is receiving care.
Polycythemia
A disorder involving the overproduction of red blood cells.
Responsibility
For a health care worker, it is to make a conscious effect to consider all duties and
professional behaviour and a direct application of this knowledge to a present health-
care situation.
Safety