MCOM 2310: BUSINESS AND PROFESSIONAL COMMUNICATIONS EXAM 1

MCOM 2310: BUSINESS AND PROFESSIONAL
COMMUNICATIONS EXAM 1

Briefings all share these same characteristics: - Answers- -Length
-Organization
-Content
-Presentation Aids
-Language and Delivery

Types of Reports - Answers- -Progress/status
-Investigative
-Feasibility
-Final

The most common type of report is the... - Answers- Progress (status) Report

Progress/Status report process - Answers- 1. Review the project's purpose
2. State the current status of the project
3. Identify any obstacles you have encountered and attempts you have made to
overcome these obstacles
4. Describe your next milestone
5. Forecast the future of the project

Final Report Process - Answers- 1. Introduce the report
2. Provide necessary background
3. Describe what happened
4. Describe the results
5. Tell listeners how to get more information

Feasibility report process - Answers- 1. Introduction
2. Criteria
3. Methodology
4. Possible Solutions
5. Evaluation of the solutions
6. Recommendations
7. Conclusion

How many hours, on average, does a US employee spend in training per year? -
Answers- 32 hours

How much money do US companies spend on training initiatives per year? - Answers-
$171 billion

Planning a training program process: - Answers- 1. Define the training goal