MCOM 2310 CH.1 RECHARGE QUESTIONS
What are words? - Answers- Representations of ideas
Symbols
Sounds or marks on a paper or screen
Which examples demonstrate explicit communication rules? - Answers- A bank forbids
its employees from discussing their customers outside of the work environment.
When Greg frowns and says, "Your report is late," what is the content dimension of his
statement? - Answers- The report is late.
After someone expresses an idea in language or through some type of nonverbal
behavior, what must be done by the person who receives the message? - Answers-
Decoding
Which of the following are among the six basic principles of communication? (Select all
that apply.) - Answers- It derives its meaning from the people who use it.
It serves many needs.
It is governed by rules.
Feedback, noise, context, and the message are among the ______ of the
communication process. - Answers- core elements
Which activities are examples of using communication to serve identity needs? -
Answers- Looking poised and enthused during a job interview
Joking with colleagues at work
A manager instructs the company's receptionist to greet every customer with, "Hello!
How may I help you?"
What are informal professional networks frequently used to do? (Select all that apply.) -
Answers- Establish informal training and mentoring
Obtain advice from experts
Share contacts who might become clients
, The unspoken part of a message, which is conveyed by signals such as tone of voice, is
called the __________ dimension. - Answers- relational
Which statement is true? - Answers- Communication is a process.
What are ethics? - Answers- A person's beliefs about what is right and wrong
What types of relationships are typically the basis of formal professional networks? -
Answers- Work teams
Company departments
How does communication help people meet their relational needs? - Answers- By
helping people form and maintain relationships
By establishing the quality of connections among individuals
By helping to stabilize relationships
What type of needs are served by communication that helps people deal with practical,
everyday tasks? - Answers- Instrumental
What is the term for rules that most people seem to know and follow, even though those
rules are not posted anywhere or stated directly? - Answers- Implicit
Verbal communication includes spoken words and which of the following? - Answers-
Texting
Sign language
Writing
What is it called when a person conveys meaning through gestures and other actions
instead of words? - Answers- Nonverbal communication
Which statements are examples of metacommunication? - Answers- "Don't take this
the wrong way."
"Let me tell you what I think."
What is the creation and exchange of messages called? - Answers- Communication
When Dave is listening to Jerry tell a story, Jerry is the sender of the message and Dave
is the ______________ - Answers- receiver, reciever, or recipient
Why is it correct to say that most language is arbitrary? - Answers- People who use a
language decide what the words mean, and they can change the meaning.
What are words? - Answers- Representations of ideas
Symbols
Sounds or marks on a paper or screen
Which examples demonstrate explicit communication rules? - Answers- A bank forbids
its employees from discussing their customers outside of the work environment.
When Greg frowns and says, "Your report is late," what is the content dimension of his
statement? - Answers- The report is late.
After someone expresses an idea in language or through some type of nonverbal
behavior, what must be done by the person who receives the message? - Answers-
Decoding
Which of the following are among the six basic principles of communication? (Select all
that apply.) - Answers- It derives its meaning from the people who use it.
It serves many needs.
It is governed by rules.
Feedback, noise, context, and the message are among the ______ of the
communication process. - Answers- core elements
Which activities are examples of using communication to serve identity needs? -
Answers- Looking poised and enthused during a job interview
Joking with colleagues at work
A manager instructs the company's receptionist to greet every customer with, "Hello!
How may I help you?"
What are informal professional networks frequently used to do? (Select all that apply.) -
Answers- Establish informal training and mentoring
Obtain advice from experts
Share contacts who might become clients
, The unspoken part of a message, which is conveyed by signals such as tone of voice, is
called the __________ dimension. - Answers- relational
Which statement is true? - Answers- Communication is a process.
What are ethics? - Answers- A person's beliefs about what is right and wrong
What types of relationships are typically the basis of formal professional networks? -
Answers- Work teams
Company departments
How does communication help people meet their relational needs? - Answers- By
helping people form and maintain relationships
By establishing the quality of connections among individuals
By helping to stabilize relationships
What type of needs are served by communication that helps people deal with practical,
everyday tasks? - Answers- Instrumental
What is the term for rules that most people seem to know and follow, even though those
rules are not posted anywhere or stated directly? - Answers- Implicit
Verbal communication includes spoken words and which of the following? - Answers-
Texting
Sign language
Writing
What is it called when a person conveys meaning through gestures and other actions
instead of words? - Answers- Nonverbal communication
Which statements are examples of metacommunication? - Answers- "Don't take this
the wrong way."
"Let me tell you what I think."
What is the creation and exchange of messages called? - Answers- Communication
When Dave is listening to Jerry tell a story, Jerry is the sender of the message and Dave
is the ______________ - Answers- receiver, reciever, or recipient
Why is it correct to say that most language is arbitrary? - Answers- People who use a
language decide what the words mean, and they can change the meaning.
