MCOM 2310 TEST 1 QUESTIONS AND ANSWERS
The communication process begins with what - Answers- sender
Sender - Answers- the person who transits a message
-some messaged can be deliberate whereas others (such a sighs and yawns) may be
unintentional
Encoding - Answers- - second step in the communication process
-the sender must choose specific words or nonverbal methods to send an intentional
message
The channel( medium) - Answers- is the method used to deliver a message
Receiver - Answers- - must still attach meaning to the words as the sender intended it
to be
-actively interpret and respond to the messages that have received, both unintentionally
and intentionally
decoding - Answers- - the process of the receiver attaching meaning to a message-
such as a teacher interprets a student's yawn as meaning the student is bored by the
lecture
Feedback - Answers- the receiver's discernible response to a sender's message
- nonverbal -smiles, sighs, frowns, so on
-verbal: reacting with questions or comments,
- written: writing a email to your coworker
Communication - Answers- - is instantaneous- in face to face settings( phone convo.,
online chats( senders/ receivers)
Noise - Answers- - one of the greatest barriers to effective communication
-factors that interfere with the exchange of messages
What are the types of noise - Answers- - environmental( or based on communicators
surroundings) and is the most obvious type of noise
- Physiological: physical issues such as hearing disorders, illnesses, disabilities, and
other factors that make it difficult to send or receive messages
- Psychological: forces within the sender or the receiver that interfere with
understanding, such as egotism, defensiveness, assumptions, stereotypes, biases,
prejudices, hostility, preoccupation, and fear
Physiological - Answers-
What are the characteristics of channel - Answers- ...
, richness - Answers- -refers to the amount of information that can be transmitted using a
given channel
- 3 aspects determine the richness of a channel
1. whether it can handle many types of cues at once
2. whether it allows for quick feedback from both senders and receivers
3. whether it allows for a personal focus
Speed - Answers- - refers to how quickly the exchange of messages occurs
- high speed or instantaneous channels support synchronous communication: they
include face to face conversations, video chat, and telephone conversations (
immediate feedback is possible, no time lag_
- asynchronous communication: occurs through channels such as email, interoffice
memos, and voice mail; "low speed" channels there is a lag between the transmission
and reception of messages.
Control - Answers- - refers to the degree to which you can manage the communication
process
Consider the desired tone of your message - Answers- - in general channels that utilize
oral communication- face to face, telephone, video conference- are best for
communicating messages that have personal dimension
-written commu. works well when you want your message to have a relatively formal
tone; good when trying to convey complicated ideas; best option for any message if you
want record of that communication
Consider the organization's culture - Answers- - example microsoft may favor some
communication channels over others
- it is so email intensive
- do what is preferred by the person your trying to send a message to
Consider using multiple channels - Answers- ex: follow a letter, fax, or e-mail message
with a phone call, or call first then write
Communicating networks - Answers- -patterns of contact created by the flow of
messages among communicators through time and space
- two types of networks exist: formal and informal
Formal Communication networks - Answers- are systems designed by management
that dictate who should communicate with whom to get a job done
- organizational charts: provide clear guidelines
Briefings - Answers- - are short talks that give already interested and knowledgeable
audience members the specific information they need to their jobs
Characteristics of briefings - Answers- 1. length: are short, usually no more than 2 or 3
minutes on a given subject
The communication process begins with what - Answers- sender
Sender - Answers- the person who transits a message
-some messaged can be deliberate whereas others (such a sighs and yawns) may be
unintentional
Encoding - Answers- - second step in the communication process
-the sender must choose specific words or nonverbal methods to send an intentional
message
The channel( medium) - Answers- is the method used to deliver a message
Receiver - Answers- - must still attach meaning to the words as the sender intended it
to be
-actively interpret and respond to the messages that have received, both unintentionally
and intentionally
decoding - Answers- - the process of the receiver attaching meaning to a message-
such as a teacher interprets a student's yawn as meaning the student is bored by the
lecture
Feedback - Answers- the receiver's discernible response to a sender's message
- nonverbal -smiles, sighs, frowns, so on
-verbal: reacting with questions or comments,
- written: writing a email to your coworker
Communication - Answers- - is instantaneous- in face to face settings( phone convo.,
online chats( senders/ receivers)
Noise - Answers- - one of the greatest barriers to effective communication
-factors that interfere with the exchange of messages
What are the types of noise - Answers- - environmental( or based on communicators
surroundings) and is the most obvious type of noise
- Physiological: physical issues such as hearing disorders, illnesses, disabilities, and
other factors that make it difficult to send or receive messages
- Psychological: forces within the sender or the receiver that interfere with
understanding, such as egotism, defensiveness, assumptions, stereotypes, biases,
prejudices, hostility, preoccupation, and fear
Physiological - Answers-
What are the characteristics of channel - Answers- ...
, richness - Answers- -refers to the amount of information that can be transmitted using a
given channel
- 3 aspects determine the richness of a channel
1. whether it can handle many types of cues at once
2. whether it allows for quick feedback from both senders and receivers
3. whether it allows for a personal focus
Speed - Answers- - refers to how quickly the exchange of messages occurs
- high speed or instantaneous channels support synchronous communication: they
include face to face conversations, video chat, and telephone conversations (
immediate feedback is possible, no time lag_
- asynchronous communication: occurs through channels such as email, interoffice
memos, and voice mail; "low speed" channels there is a lag between the transmission
and reception of messages.
Control - Answers- - refers to the degree to which you can manage the communication
process
Consider the desired tone of your message - Answers- - in general channels that utilize
oral communication- face to face, telephone, video conference- are best for
communicating messages that have personal dimension
-written commu. works well when you want your message to have a relatively formal
tone; good when trying to convey complicated ideas; best option for any message if you
want record of that communication
Consider the organization's culture - Answers- - example microsoft may favor some
communication channels over others
- it is so email intensive
- do what is preferred by the person your trying to send a message to
Consider using multiple channels - Answers- ex: follow a letter, fax, or e-mail message
with a phone call, or call first then write
Communicating networks - Answers- -patterns of contact created by the flow of
messages among communicators through time and space
- two types of networks exist: formal and informal
Formal Communication networks - Answers- are systems designed by management
that dictate who should communicate with whom to get a job done
- organizational charts: provide clear guidelines
Briefings - Answers- - are short talks that give already interested and knowledgeable
audience members the specific information they need to their jobs
Characteristics of briefings - Answers- 1. length: are short, usually no more than 2 or 3
minutes on a given subject
