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Which of the following is an example of a secondary stakeholder?
a)special-interest groups
b)suppliers
c)customers
d)regulators
a)special-interest groups
_______________ refers to the process of involving stakeholders who may be
affected by an organization's decisions or that may influence the content or
implementation of the organization's decisions.
a)Stakeholder engagement
b)Identifying stakeholders
c)Legitimate power
d)Stakeholder mapping
a)Stakeholder engagement
Whose continued association is absolutely necessary for a business' survival?
a)critical stakeholders
b)primary stakeholders
c)shareholders
d)secondary stakeholders
b)primary stakeholders
_______________ generate revenue and provide loyalty or positive or negative
word-of-mouth promotion.
a)Special-interest groups
b)Shareholders
c)Managers
d)Customers
d)Customers
Which of the following describes secondary stakeholders?
a)employees, customers, suppliers, and shareholders, as well as the
governments and communities
b)those that do not typically engage in direct transactions with the company
c)those whose continued association is absolutely necessary for an
organization's survival
d)stakeholders whose maintain a two-way relationship with the firm and other
stakeholders
b)those that do not typically engage in direct transactions with the company
Which of the following is an example of a primary stakeholder?
a)special-interest groups
b)the environment
c)suppliers
d)the media
, c)suppliers
An organization often has a governing authority, known as _______________, to
provide oversight and control and make sure the organization stays focused on
objectives in an ethical, legally, and socially responsible manner.
a)a board of directors
b)managers
c)stakeholders
d)employees
a)a board of directors
How did Adam Smith's economic philosophy differ from Milton Friedman's
economic philosophy?
a)the suitability of capitalism as an economic system
b)whether individual wrongdoers should be punished
c)it emphasized the common good
d)the importance of market forces
c)it emphasized the common good
The "stakeholder interaction model" is a conceptual tool that a manager may use
to create a company-specific _______________ that names the primary and
secondary stakeholders, identifies salient issues, and illuminates relationships
and networks.
a)crisis management plan
b)stakeholder map
c)marketplace of ideas
d)stakeholder orientation
b)stakeholder map
Which of the following best describes the rationale (or reason for) of the
"stakeholder interaction model?"
a)Open communication between employees and management creates the input-
output flow in an organization.
b)The customer receives most of the value because investors, suppliers, and
employees are compensated at a reasonable level.
c)A company basically produces at a level equal to the amount of input received
from investors, suppliers, and employees
d)This model involves a two-way relationship between a business and a multitude
of stakeholders.
d)This model involves a two-way relationship between a business and a multitude of
stakeholders.
The degree to which a firm understands and addresses stakeholder demands can
be referred to as_______________.
a)organizational identity
b)a product orientation
c)a stakeholder orientation
d)a stakeholder map
c)a stakeholder orientation
The extent to which a stakeholder can gain access to coercive, utilitarian, or
symbolic means to impose or communicate its views to an organization is known