Food Service Management Certification Exam (New
2024/ 2025 Update) Questions and Verified Answers|
100% Correct| Grade A
Name 9 Major Management Movements and the main idea of each. -
ANSWERScientific Management:
Sought to increase productivity and make work easier by scientifically studying work
methods and establishing standards
Period of Solidification
Period in which management became a discipline
Human Relations Theories
The Hawthorne studies ignited the interest of business in the human relations
element of the workplace, labor union laws FLSA, LaGuardia
Management Process Period
This process attempted to identify and define a process for obtaining desired
objectives
Systems Approach
Provides a framework for visualizing internal and external environment factors as an
integrated whole. Keeping the organizations objectives in mind throughout the
performance of all activities.
Contingency Approach
Different situations and conditions require different management approaches
Theory Z
Attempts to integrate American and Japanese management practices
TQM
Emphasis on quality of product or service; empowered employees
Management in the 21st Century
Extremely fluid organizations, multidisciplinary, management mix, team
coach/captain
What are the 3 major categories of change? - ANSWERTechnological Changes: new
equipment and processes
Environmental Change: all non-technological change that occurs outside the
organization
Internal Change: Budget policy, personnel and the like
,What is Efficiency?
What is Effectiveness? - ANSWEREfficiency: Doing things right
Effectiveness: Doing the right thing
What does communication have to do with efficiency and effectiveness? -
ANSWERCommunication has a major role in determining how effectively people
work together and coordinate their efforts to achieve an organizations objectives
What is interpersonal communication? - ANSWERAn interactive process between
individuals that involves sending and receiving verbal and non-verbal messages
What are barriers to communication? - ANSWERInformal channel which is inevitable,
management should use it to complement formal channels of communication
What is the "grapevine" - ANSWERInformal channel which is inevitable, management
should use it to complement formal channels of communication
What are three types of management skills, what does each mean, and in what level
of management is it used most? - ANSWERConceptual Skills: understanding how the
parts of a business relate to the whole, involves decision-making, planning and
organizing (Upper Management)
Human Relations Skills: understanding people and working well with them (Middle
Management)
Technical Skills: specific abilities people use to perform their job (1st line supervisors)
What are the levels of management, what do the do and what are some of examples
of this type of management? - ANSWERWhat are the levels of management, what do
the do and what are some of examples of this type of management?
What are 3 categories of Management Roles, explain? - ANSWERInformational:
Monitors and disseminates information. Keeps current on professional issues,
understands internal and external factors that impact the organization. Acts as a
spokesperson for the organization or work unit.
Interpersonal: Networks internally and externally acting as a liaison. Serves on
committees and works with professional associations
Decision Making: Initiates improvement projects, responsible for corrective action,
allocation of resources and negotiations.
What are barriers to decision making? - ANSWERComplacency, defensive avoidance,
panic, deciding to decline
,What are the steps in the decision-making process? - ANSWERProblem Identification
Establish decision making criteria (which factors have most relevance)
Weighing of Criteria (measure alternatives against the same standard)
Identify alternatives
Analyzing
Making the decision
Implementing
Evaluating (feedback ; is it effective, efficient, appropriate, adequate)
What are 3 decision making styles when dealing with a problem? - ANSWERProblem
avoider
Problem solver (reactive)
Problem seeker (proactive)—most effective
What are 3 types of decision making techniques, explain? - ANSWERIntuitive: Based
on past experience when a decision must be made immediately
Scientific: State problem, gather data, identify alternatives, make a choice,
implement, evaluate
Group: used when there is a need
For consensus
To gain acceptance
To minimize conflict
For creative ideas
For expert opinion
To investigate and collect data
To train others in decision making
To seek support for an unpopular decision
To choose from several alternatives
To avoid the appearance or arbitrary decision making
What is Mind Mapping? - ANSWERA diagram used to represent words, ideas, tasks
or other items linked to and arranged around a critical key word or idea
What is a Management Information System (MIS)? - ANSWERProvides data
managers use to make decisions. MIS programs have been developed for use by
specific units (ex: human resources information systems)
What is involved in the planning function of Management? - ANSWERDetermining in
advance what should happen
Develop a vision, mission, statement, set goals, outline steps needed to meet goals
What is a vision? - ANSWERAn organization's view of the future
AND's Vision: "Optimize the nation's health through food and nutrition"
, What is a mission? - ANSWERDescribes what a company does and differentiates it
from others
AND's Mission: "Empower members to be the nation's food and nutrition leaders"
What are goals for a company? What are Strategic Goals? - ANSWERRepresent the
desired future condition organizations strive to achieve
Strategic Goals: Global in nature, reflects internal and external environments
Some of AND Strategic goals:
-The public trusts and chooses RDs as food and nutrition experts
-AND improves the health of Americans
What are short-term goals?
What are long-term goals? - ANSWERShort Term: up to one year, should be at the
lowest possible level
Long Term: 3-5 years; involves higher levels of management; reflects capital budget
and funding; conceptual skill necessary—when one year approaches, it is changed to
a short-term goal and passed to middle managers or 1st line supervisors
What are objectives? - ANSWERSet the direction for all managerial planning
What is a policy? - ANSWERThe general guide to organizational behavior developed
by top level management
What are procedures? What are methods in relation? - ANSWERChronologic
sequence of activities
Method: details for one step of a process
Chronologic sequence of activities
Method: details for one step of a process - ANSWERAnalysis: the company vision,
mission, values, objectives, threats, opportunities, strengths, and concerns; the
environment, stakeholders, competitors, economic, political, and technological
Implementation: strategies
Evaluation: performance
What are 5 Types of Budgeting Methods, explain? - ANSWERFixed Budget: prepared
at a certain level of revenue
2024/ 2025 Update) Questions and Verified Answers|
100% Correct| Grade A
Name 9 Major Management Movements and the main idea of each. -
ANSWERScientific Management:
Sought to increase productivity and make work easier by scientifically studying work
methods and establishing standards
Period of Solidification
Period in which management became a discipline
Human Relations Theories
The Hawthorne studies ignited the interest of business in the human relations
element of the workplace, labor union laws FLSA, LaGuardia
Management Process Period
This process attempted to identify and define a process for obtaining desired
objectives
Systems Approach
Provides a framework for visualizing internal and external environment factors as an
integrated whole. Keeping the organizations objectives in mind throughout the
performance of all activities.
Contingency Approach
Different situations and conditions require different management approaches
Theory Z
Attempts to integrate American and Japanese management practices
TQM
Emphasis on quality of product or service; empowered employees
Management in the 21st Century
Extremely fluid organizations, multidisciplinary, management mix, team
coach/captain
What are the 3 major categories of change? - ANSWERTechnological Changes: new
equipment and processes
Environmental Change: all non-technological change that occurs outside the
organization
Internal Change: Budget policy, personnel and the like
,What is Efficiency?
What is Effectiveness? - ANSWEREfficiency: Doing things right
Effectiveness: Doing the right thing
What does communication have to do with efficiency and effectiveness? -
ANSWERCommunication has a major role in determining how effectively people
work together and coordinate their efforts to achieve an organizations objectives
What is interpersonal communication? - ANSWERAn interactive process between
individuals that involves sending and receiving verbal and non-verbal messages
What are barriers to communication? - ANSWERInformal channel which is inevitable,
management should use it to complement formal channels of communication
What is the "grapevine" - ANSWERInformal channel which is inevitable, management
should use it to complement formal channels of communication
What are three types of management skills, what does each mean, and in what level
of management is it used most? - ANSWERConceptual Skills: understanding how the
parts of a business relate to the whole, involves decision-making, planning and
organizing (Upper Management)
Human Relations Skills: understanding people and working well with them (Middle
Management)
Technical Skills: specific abilities people use to perform their job (1st line supervisors)
What are the levels of management, what do the do and what are some of examples
of this type of management? - ANSWERWhat are the levels of management, what do
the do and what are some of examples of this type of management?
What are 3 categories of Management Roles, explain? - ANSWERInformational:
Monitors and disseminates information. Keeps current on professional issues,
understands internal and external factors that impact the organization. Acts as a
spokesperson for the organization or work unit.
Interpersonal: Networks internally and externally acting as a liaison. Serves on
committees and works with professional associations
Decision Making: Initiates improvement projects, responsible for corrective action,
allocation of resources and negotiations.
What are barriers to decision making? - ANSWERComplacency, defensive avoidance,
panic, deciding to decline
,What are the steps in the decision-making process? - ANSWERProblem Identification
Establish decision making criteria (which factors have most relevance)
Weighing of Criteria (measure alternatives against the same standard)
Identify alternatives
Analyzing
Making the decision
Implementing
Evaluating (feedback ; is it effective, efficient, appropriate, adequate)
What are 3 decision making styles when dealing with a problem? - ANSWERProblem
avoider
Problem solver (reactive)
Problem seeker (proactive)—most effective
What are 3 types of decision making techniques, explain? - ANSWERIntuitive: Based
on past experience when a decision must be made immediately
Scientific: State problem, gather data, identify alternatives, make a choice,
implement, evaluate
Group: used when there is a need
For consensus
To gain acceptance
To minimize conflict
For creative ideas
For expert opinion
To investigate and collect data
To train others in decision making
To seek support for an unpopular decision
To choose from several alternatives
To avoid the appearance or arbitrary decision making
What is Mind Mapping? - ANSWERA diagram used to represent words, ideas, tasks
or other items linked to and arranged around a critical key word or idea
What is a Management Information System (MIS)? - ANSWERProvides data
managers use to make decisions. MIS programs have been developed for use by
specific units (ex: human resources information systems)
What is involved in the planning function of Management? - ANSWERDetermining in
advance what should happen
Develop a vision, mission, statement, set goals, outline steps needed to meet goals
What is a vision? - ANSWERAn organization's view of the future
AND's Vision: "Optimize the nation's health through food and nutrition"
, What is a mission? - ANSWERDescribes what a company does and differentiates it
from others
AND's Mission: "Empower members to be the nation's food and nutrition leaders"
What are goals for a company? What are Strategic Goals? - ANSWERRepresent the
desired future condition organizations strive to achieve
Strategic Goals: Global in nature, reflects internal and external environments
Some of AND Strategic goals:
-The public trusts and chooses RDs as food and nutrition experts
-AND improves the health of Americans
What are short-term goals?
What are long-term goals? - ANSWERShort Term: up to one year, should be at the
lowest possible level
Long Term: 3-5 years; involves higher levels of management; reflects capital budget
and funding; conceptual skill necessary—when one year approaches, it is changed to
a short-term goal and passed to middle managers or 1st line supervisors
What are objectives? - ANSWERSet the direction for all managerial planning
What is a policy? - ANSWERThe general guide to organizational behavior developed
by top level management
What are procedures? What are methods in relation? - ANSWERChronologic
sequence of activities
Method: details for one step of a process
Chronologic sequence of activities
Method: details for one step of a process - ANSWERAnalysis: the company vision,
mission, values, objectives, threats, opportunities, strengths, and concerns; the
environment, stakeholders, competitors, economic, political, and technological
Implementation: strategies
Evaluation: performance
What are 5 Types of Budgeting Methods, explain? - ANSWERFixed Budget: prepared
at a certain level of revenue
