FSE2201 - FH OPERATIONS EXAM 3 REVIEW - THE
ARRANGEMENT CONFERENCE EXAM QUESTIONS AND
ANSWERS WITH COMPLETE SOLUTIONS VERIFIED
Arrangement Conference
the meeting between the funeral director and the client family during which the funeral
arrangements are discussed.
List the things a funeral director arranges with the family at the Arrangement
Conference:
1. obituary / death notice.
2. visitation date / time / location.
3. disposition date / time.
4. coordinates with clergy / celebrant.
5. merchandise selection.
6. floral selection.
7. fleet selection - transport needed.
8. explanation of expenses.
9. explanation of government forms.
10. personalization options.
11. special requests / accommodations.
12. service details - relay to celebrant.
13. financial arrangements.
,How can a funeral director use the arrangement conference to his advantage?
many times funeral directors will find out many important things about the decedent
(and the family) which will help immensely with both enhancing the quality of the service
and avoiding mistakes.
What is essential for a funeral director to establish with the family during the
arrangement conference?
establishing a good rapport with the family is essential.
Location of the arrangement conference:
most of the time arrangements are made at the funeral home, but may be done at a
residence or anywhere the family wants to meet.
Beginning the conference:
1. initial greeting / body language.
2. establish good rapport.
3. have a pleasant / patient demeanor.
4. be mindful of what is said and pick up on external clues.
5. one way to begin is by asking NOK if they have thought about what they would like as
far as a service.
Funeral options:
1. body present - public viewing, service, committal.
2. body present - private viewing - public or private service, committal.
3. body present - all facets private.
4. body present - no viewing - public service - public, private committal.
5. body present - no viewing - private service, committal.
, 6. public graveside service with body present (distinguished from a committal service
only).
7. direct disposition cremation, interment - preceded or followed by public or private
service without the body present.
8. direct disposition cremation, interment - preceded by viewing.
9. direct disposition cremation, interment - no viewing, attendant rites or ceremonies.
10. body donation preceded or followed by public or private service with body or
cremains present.
11. body donation without any public or private service.
Vital statistics
information that is required for the death certificate.
health and disposition information may be obtained from other professionals.
families will provide biographical information.
Religious services
traditional - standard funeral services.
3 alternative categories:
1. non-traditional.
2. memorial service.
3. humanistic.
Funeral Celebrant
term applied to those who conduct funeral services with no organized-religious affiliation
and INSTEAD focus on a general "spiritual" aspect of personal faith.
ARRANGEMENT CONFERENCE EXAM QUESTIONS AND
ANSWERS WITH COMPLETE SOLUTIONS VERIFIED
Arrangement Conference
the meeting between the funeral director and the client family during which the funeral
arrangements are discussed.
List the things a funeral director arranges with the family at the Arrangement
Conference:
1. obituary / death notice.
2. visitation date / time / location.
3. disposition date / time.
4. coordinates with clergy / celebrant.
5. merchandise selection.
6. floral selection.
7. fleet selection - transport needed.
8. explanation of expenses.
9. explanation of government forms.
10. personalization options.
11. special requests / accommodations.
12. service details - relay to celebrant.
13. financial arrangements.
,How can a funeral director use the arrangement conference to his advantage?
many times funeral directors will find out many important things about the decedent
(and the family) which will help immensely with both enhancing the quality of the service
and avoiding mistakes.
What is essential for a funeral director to establish with the family during the
arrangement conference?
establishing a good rapport with the family is essential.
Location of the arrangement conference:
most of the time arrangements are made at the funeral home, but may be done at a
residence or anywhere the family wants to meet.
Beginning the conference:
1. initial greeting / body language.
2. establish good rapport.
3. have a pleasant / patient demeanor.
4. be mindful of what is said and pick up on external clues.
5. one way to begin is by asking NOK if they have thought about what they would like as
far as a service.
Funeral options:
1. body present - public viewing, service, committal.
2. body present - private viewing - public or private service, committal.
3. body present - all facets private.
4. body present - no viewing - public service - public, private committal.
5. body present - no viewing - private service, committal.
, 6. public graveside service with body present (distinguished from a committal service
only).
7. direct disposition cremation, interment - preceded or followed by public or private
service without the body present.
8. direct disposition cremation, interment - preceded by viewing.
9. direct disposition cremation, interment - no viewing, attendant rites or ceremonies.
10. body donation preceded or followed by public or private service with body or
cremains present.
11. body donation without any public or private service.
Vital statistics
information that is required for the death certificate.
health and disposition information may be obtained from other professionals.
families will provide biographical information.
Religious services
traditional - standard funeral services.
3 alternative categories:
1. non-traditional.
2. memorial service.
3. humanistic.
Funeral Celebrant
term applied to those who conduct funeral services with no organized-religious affiliation
and INSTEAD focus on a general "spiritual" aspect of personal faith.
