2024/2025
1. Which one of the following is it lawful for supervisors to communicate to employees
during a union organizing drive?
A. Threats to discontinue benefits to employees who support the union.
B. Information on the union's dues and strike record.
C. Inquiries of the employees on how they will vote in a union election.
D. Promise of a pay increase to employees if they do not support the union. -
CORRECT ANSWER B. Information on the union's dues and strike record.
2. Fill in the blanks: OSHA requires employers to report within _____________ any
work-related accident that results in the hospitalization of _____________.
A. five working days -- a single employee
B. 24 hours -- a single employee
C. 8 hours -- three or more employees
D. 24 hours -- three or more employees - CORRECT ANSWER B. 24 hours -- a single
employee
3. A person who commits a tort is called a
A. tort-fear
B. plaintiff
C. surrogate
D. tort-master - CORRECT ANSWER A. tort-fear
4. Workers Compensation provides which one of the following?
A. full medical and hospital payments
B. partial medical and hospital payments
C. punitive damages
D. replacement of all lost wages - CORRECT ANSWER A. full medical and hospital
payments
5. Which of the following is the best temporary investment for an organization's surplus
funds that must remain liquid?
A. stocks
B. bonds
C. mutual funds
,D. money market account - CORRECT ANSWER D. money market account
6. Leadership development training should be provided to
A. Administrators and AITs
B. Administrators, AITs, and department heads
C. Administrators, AITs, department heads, and other supervisory staff
D. All employees - CORRECT ANSWER D. All employees
7. Incident reports should be made out for...
A. only serious injuries to customers and employees.
B. all injuries to customers and serious injuries to employees.
C. all incidents to customers, employees, and visitors that either resulted in injury or that
may have resulted in injury.
D. only for those accidents that were caused by negligence and not by intent. -
CORRECT ANSWER C. all incidents to customers, employees, and visitors that either
resulted in injury or that may have resulted in injury.
8. The process by which an organization demonstrates voluntary compliance with the
standards of a non-governmental standard-setting body, such as The Joint
Commission, is called
A. licensure
B. accreditation
C. waiver
D. reciprocity - CORRECT ANSWER B. accreditation
9. Which of the following is NOT a proper method for thawing frozen food?
A. Holding it in a refrigerator.
B. Directly cooking it.
C. Immersing it in a basin of cold water (70°F. or below)
D. Microwaving it immediately prior to cooking it. - CORRECT ANSWER C. Immersing it
in a basin of cold water (70°F. or below)
10. An organization is considering the purchase of a piece of equipment that costs
$6,000 and has a useful life of 10 years (with no salvage value). It is estimated that the
item will reduce annual operating costs by $800 over each of the next ten years. What
would be the payback period?
A. 7.50 years
B. 1.33 years
C. 0.75 years
D. Cannot be determined with the provided information - CORRECT ANSWER A. 7.50
years
, 11. Which of the following is a disadvantage of internal recruitment of personnel (versus
recruiting from external sources)?
A. The employer will have less knowledge of the strengths and weaknesses of job
candidates.
B. Job candidates will know little about the organization, and therefore their risk of
becoming dissatisfied on the job is greater.
C. New ideas and innovations are less like to be brought to the organization.
D. Attracting and evaluating potential employees is more difficult. - CORRECT
ANSWER C. New ideas and innovations are less like to be brought to the organization.
12. The term for inability to use a utensil due to loss of ability to coordinate learned
movements is
A. amnesia
B. agnosia
C. aphasia
D. apraxia - CORRECT ANSWER D. apraxia
13. The identification of staff positions, their duties, and the skills and training required
to perform the duties, are aspects of which one of the following core management
functions?
A. planning
B. organizing
C. controlling
D. motivating - CORRECT ANSWER B. organizing
14. Which one of the following steps should be taken first in a risk management
program?
A. Purchasing of adequate insurance
B. Conducting of employee safety drills
C. Identifying hazards and risks
D. Conducting staff in-services on incident reporting and accident prevention. -
CORRECT ANSWER C. Identifying hazards and risks
15. Which of the following professionals is authorized to dispense medications?
A. registered nurse
B. licensed nurse, physician and, in some states, medication aide.
C. licensed nurse and physician
D. pharmacist - CORRECT ANSWER D. pharmacist
16. Aphasia occurs frequently as a result of:
A. a stroke
B. diabetes
C. death of a spouse