MHC6303
Quality Performance &
Management
LATEST FINALS REVIEW
Q&S
©2024/2025
,1. What is the primary purpose of using Key Performance
Indicators (KPIs) in healthcare quality assessment?
a) To reduce costs significantly
b) To improve patient outcomes
c) To increase bureaucratic processes
d) To enhance patient engagement
ANS: b) To improve patient outcomes
2. Which method is most effective for identifying the root cause
of a process failure in healthcare delivery?
a) SWOT Analysis
b) Fishbone Diagram
c) Pareto Chart
d) Scatter Plot
ANS: b) Fishbone Diagram
3. In quality improvement, which model is represented by the
cycle of Plan, Do, Study, Act (PDSA)?
a) Continuous Quality Improvement (CQI)
©2024/2025
, b) Baldrige Performance Excellence
c) Six Sigma
d) Lean Management
ANS: a) Continuous Quality Improvement (CQI)
4. Which of the following metrics is most commonly used to
measure patient outcomes?
a) Patient satisfaction scores
b) Length of stay in hospital
c) Care delivery process time
d) Readmission rates
ANS: d) Readmission rates
5. What is the best definition of "process mapping" in healthcare
quality management?
a) A complex statistical analysis of healthcare data
b) Diagramming the current state of a process to identify
inefficiencies
c) Creating a detailed plan for future service offerings
d) Communicating cost-related data across departments
ANS: b) Diagramming the current state of a process to
identify inefficiencies
©2024/2025
Quality Performance &
Management
LATEST FINALS REVIEW
Q&S
©2024/2025
,1. What is the primary purpose of using Key Performance
Indicators (KPIs) in healthcare quality assessment?
a) To reduce costs significantly
b) To improve patient outcomes
c) To increase bureaucratic processes
d) To enhance patient engagement
ANS: b) To improve patient outcomes
2. Which method is most effective for identifying the root cause
of a process failure in healthcare delivery?
a) SWOT Analysis
b) Fishbone Diagram
c) Pareto Chart
d) Scatter Plot
ANS: b) Fishbone Diagram
3. In quality improvement, which model is represented by the
cycle of Plan, Do, Study, Act (PDSA)?
a) Continuous Quality Improvement (CQI)
©2024/2025
, b) Baldrige Performance Excellence
c) Six Sigma
d) Lean Management
ANS: a) Continuous Quality Improvement (CQI)
4. Which of the following metrics is most commonly used to
measure patient outcomes?
a) Patient satisfaction scores
b) Length of stay in hospital
c) Care delivery process time
d) Readmission rates
ANS: d) Readmission rates
5. What is the best definition of "process mapping" in healthcare
quality management?
a) A complex statistical analysis of healthcare data
b) Diagramming the current state of a process to identify
inefficiencies
c) Creating a detailed plan for future service offerings
d) Communicating cost-related data across departments
ANS: b) Diagramming the current state of a process to
identify inefficiencies
©2024/2025
