GMS401 TEST 2 EXAM QUESTIONS AND ANSWERS WITH
COMPLETE SOLUTIONS VERIFIED
Learning/experience curves
premise that ppl and organizations get better at their tasks as the tasks are repeated
Quality
the ability of a product/service to meet customer needs
Cost of quality (COQ)
the cost of doing things wrong (price of non-conformance)
ISO 9000
a set of quality standards developed by the Intl Organization for Standardization (ISO)
ISO 14000
a series of environmental mgmt standards established by ISO
Total quality mgmt (TQM)
mgmt of an entire organization (supplier to customer) so that it excels in all aspects of
products/services that are important to the customer
Plan-do-check-act (PDCA)
a continuous improvement model that involves 4 stages
Six Sigma
a program to save time, improve quality, and lower costs
Employee empowerment
enlarging employee jobs so that the added responsibility and authority is moved to the
lowest lvl possible in the organization
, Quality circle
a group of employees meeting regularly w a facilitator to solve work-related probs in
their work area - helps increase productivity and quality
Benchmarking
selecting a demonstrated standard of performance that reps the v best performance for
a process or an activity
Quality robust
products that are consistently built to meet customer needs in spite of adverse
conditions in the production process
Quality loss function (QLF)
a mathematical function that IDs all costs connected w poor quality and shows how
these costs increase as product quality moves from what the customer wants
Target-oriented quality
a philosophy of continuous improvement to bring a product exactly on target
Cause-and-effect diagram / Ishikawa diagram / fish-bone chart
a schematic technique used to discover possible locations of quality probs and
inspection points
Pareto charts
graphics that ID the few critical items as opposed to many less important ones
Flowcharts
block diagrams that graphically describe a process or system using annotated boxes
and interconnected lines
Statistical process control
COMPLETE SOLUTIONS VERIFIED
Learning/experience curves
premise that ppl and organizations get better at their tasks as the tasks are repeated
Quality
the ability of a product/service to meet customer needs
Cost of quality (COQ)
the cost of doing things wrong (price of non-conformance)
ISO 9000
a set of quality standards developed by the Intl Organization for Standardization (ISO)
ISO 14000
a series of environmental mgmt standards established by ISO
Total quality mgmt (TQM)
mgmt of an entire organization (supplier to customer) so that it excels in all aspects of
products/services that are important to the customer
Plan-do-check-act (PDCA)
a continuous improvement model that involves 4 stages
Six Sigma
a program to save time, improve quality, and lower costs
Employee empowerment
enlarging employee jobs so that the added responsibility and authority is moved to the
lowest lvl possible in the organization
, Quality circle
a group of employees meeting regularly w a facilitator to solve work-related probs in
their work area - helps increase productivity and quality
Benchmarking
selecting a demonstrated standard of performance that reps the v best performance for
a process or an activity
Quality robust
products that are consistently built to meet customer needs in spite of adverse
conditions in the production process
Quality loss function (QLF)
a mathematical function that IDs all costs connected w poor quality and shows how
these costs increase as product quality moves from what the customer wants
Target-oriented quality
a philosophy of continuous improvement to bring a product exactly on target
Cause-and-effect diagram / Ishikawa diagram / fish-bone chart
a schematic technique used to discover possible locations of quality probs and
inspection points
Pareto charts
graphics that ID the few critical items as opposed to many less important ones
Flowcharts
block diagrams that graphically describe a process or system using annotated boxes
and interconnected lines
Statistical process control
