Change Management WGU C721
Five elements that support management's effective attainment of organizational goals - ✔✔ correct
answer planning, organizing, directing, controlling resources, and staffing
Define Management - ✔✔ correct answer the process of working with and through people to achieve
organizational goals
2 essential pieces in organizations that must be integrated effectively to lead to high performance. - ✔✔
correct answer Management and Leadership
What are the traits of an effective change leader? - ✔✔ correct answer They define themselves as a
change leader, embrace risk instead of being adverse to risk as part of the change process
Organizational Development - ✔✔ correct answer the practice of changing people and organizations for
positive growth
Change Management - ✔✔ correct answer encompasses approaches used by business content and
behavioral process specialists that assist leaders in moving organizations from a present to future state
Systems Theory - ✔✔ correct answer organizations are viewed as a total system of interdependent
subsystems with individual components that include people, technology, work, and culture all of which
work together to respond to external environmental changes such as competitors, customers, or
government regulations
Contingency theory - ✔✔ correct answer viewing organizational dimensions (strategy, structure, people,
work, rewards) as parts of a whole that fit together. When one of these dimensions is out of sync with
the others, issues emerge
Long-Term Approach - ✔✔ correct answer focuses on lasting effects through changes in cultural norms
including interventions and alter attitudes, behaviors, processes, knowledge, and structures
Top-down approach - ✔✔ correct answer seeks to gain top management commitment and involvement
in order to significantly affect intended changes. Implemented throughout the organization.
,Change Management WGU C721
Collaborative approach (pg 12) - ✔✔ correct answer involving professionals who are affected by changes
and who support the changes to the organization
Analytical Approach - ✔✔ correct answer examines data, diagnoses present problems, and motivates
change to resolve issues. Accurate diagnostic skills are a core competency of OD change agents
Facilitation approach - ✔✔ correct answer uses skilled dialogue and discussion, listening, feedback when
assisting professionals to identify weaknesses and strengths of the organization: planning for change;
managing the change process; and implementing, coaching, and problem solving during the change
Design approach - ✔✔ correct answer helps leaders and managers to develop meaningful work climates
where organizational members can accomplish their goals in a healthy way
What constitutes an internal change? - ✔✔ correct answer Changes to an organizations operating
system
A formal subsystem consists of: (8 terms) - ✔✔ correct answer leadership, strategy, management, goals,
marketing, operations, technology, and structure
Type 1 error - ✔✔ correct answer happens when the environment is actually stable, but the leaders and
mangers perceive it as turbulent and proceed to take unneeded actions to respond
Type 2 error - ✔✔ correct answer happens when leaders and managers perceive the environment as
stable when in actuality it is turbulent and they fail to take the necessary actions thus threatening the
survival of the organization
Developmental change - ✔✔ correct answer involves an improvement of what already exists
Transitional change - ✔✔ correct answer consists of an implementation to achieve a known desired state
that is different from the existing one. Ex. Installing a new technology system
Transformational change - ✔✔ correct answer involves the emergence of a new, unknown state for the
organization. Ex. Changing the entire structure and culture of an organization
, Change Management WGU C721
Dunphy and Stace's Model four levels of change: Level 1 - ✔✔ correct answer Fine-Tuning- This type of
change involves an ongoing process of matching and fitting an organization's strategy, structure, and
processes with the environment. Ex. Commitment to the organization's mission and departments
Dunphy and Stace's Model four levels of change: Level 2 - ✔✔ correct answer Incremental Adjustment:
Incremental adjustments are predictable changes that evolve slowly and systematically at a constant rate
over time within the organization to fit the external environment. Ex. Modifying a mission statement
Dunphy and Stace's Model four levels of change: Level 3 - ✔✔ correct answer Modular transformation:
Organizational change is radical in this type of change but is focused on subparts rather than on the
entire organization. For example: restructuring departments, changes in key executives responsibilities,
introducing new processes. Related to transitional change
Dunphy and Stace's Model four levels of change: Level 4 - ✔✔ correct answer Corporate transformation:
This type of change, like transformational change in previous model, involves an radical shift in the
business strategy and changes in the vision, mission, culture, and systems. There is outside recruitment
of new executives. Most, if not all, of the internal systems and dimensions of an organization are affected
Balogun and Hope-Hailey's Model
Horizontal Axis - ✔✔ correct answer End Result:
Transformation and Realignment
Balogun and Hope-Hailey's Model
Vertical Axis - ✔✔ correct answer Nature of Change:
Incremental and Big Bang
Balogun and Hope-Hailey's Model's Four Strategies:
Evolution - ✔✔ correct answer when the change is incremental but transformation is the result. This
strategy suggests proceeding in a progressive way by also analyzing both the internal and external
environments while implementing the change
Balogun and Hope-Hailey's Model's Four Strategies:
Five elements that support management's effective attainment of organizational goals - ✔✔ correct
answer planning, organizing, directing, controlling resources, and staffing
Define Management - ✔✔ correct answer the process of working with and through people to achieve
organizational goals
2 essential pieces in organizations that must be integrated effectively to lead to high performance. - ✔✔
correct answer Management and Leadership
What are the traits of an effective change leader? - ✔✔ correct answer They define themselves as a
change leader, embrace risk instead of being adverse to risk as part of the change process
Organizational Development - ✔✔ correct answer the practice of changing people and organizations for
positive growth
Change Management - ✔✔ correct answer encompasses approaches used by business content and
behavioral process specialists that assist leaders in moving organizations from a present to future state
Systems Theory - ✔✔ correct answer organizations are viewed as a total system of interdependent
subsystems with individual components that include people, technology, work, and culture all of which
work together to respond to external environmental changes such as competitors, customers, or
government regulations
Contingency theory - ✔✔ correct answer viewing organizational dimensions (strategy, structure, people,
work, rewards) as parts of a whole that fit together. When one of these dimensions is out of sync with
the others, issues emerge
Long-Term Approach - ✔✔ correct answer focuses on lasting effects through changes in cultural norms
including interventions and alter attitudes, behaviors, processes, knowledge, and structures
Top-down approach - ✔✔ correct answer seeks to gain top management commitment and involvement
in order to significantly affect intended changes. Implemented throughout the organization.
,Change Management WGU C721
Collaborative approach (pg 12) - ✔✔ correct answer involving professionals who are affected by changes
and who support the changes to the organization
Analytical Approach - ✔✔ correct answer examines data, diagnoses present problems, and motivates
change to resolve issues. Accurate diagnostic skills are a core competency of OD change agents
Facilitation approach - ✔✔ correct answer uses skilled dialogue and discussion, listening, feedback when
assisting professionals to identify weaknesses and strengths of the organization: planning for change;
managing the change process; and implementing, coaching, and problem solving during the change
Design approach - ✔✔ correct answer helps leaders and managers to develop meaningful work climates
where organizational members can accomplish their goals in a healthy way
What constitutes an internal change? - ✔✔ correct answer Changes to an organizations operating
system
A formal subsystem consists of: (8 terms) - ✔✔ correct answer leadership, strategy, management, goals,
marketing, operations, technology, and structure
Type 1 error - ✔✔ correct answer happens when the environment is actually stable, but the leaders and
mangers perceive it as turbulent and proceed to take unneeded actions to respond
Type 2 error - ✔✔ correct answer happens when leaders and managers perceive the environment as
stable when in actuality it is turbulent and they fail to take the necessary actions thus threatening the
survival of the organization
Developmental change - ✔✔ correct answer involves an improvement of what already exists
Transitional change - ✔✔ correct answer consists of an implementation to achieve a known desired state
that is different from the existing one. Ex. Installing a new technology system
Transformational change - ✔✔ correct answer involves the emergence of a new, unknown state for the
organization. Ex. Changing the entire structure and culture of an organization
, Change Management WGU C721
Dunphy and Stace's Model four levels of change: Level 1 - ✔✔ correct answer Fine-Tuning- This type of
change involves an ongoing process of matching and fitting an organization's strategy, structure, and
processes with the environment. Ex. Commitment to the organization's mission and departments
Dunphy and Stace's Model four levels of change: Level 2 - ✔✔ correct answer Incremental Adjustment:
Incremental adjustments are predictable changes that evolve slowly and systematically at a constant rate
over time within the organization to fit the external environment. Ex. Modifying a mission statement
Dunphy and Stace's Model four levels of change: Level 3 - ✔✔ correct answer Modular transformation:
Organizational change is radical in this type of change but is focused on subparts rather than on the
entire organization. For example: restructuring departments, changes in key executives responsibilities,
introducing new processes. Related to transitional change
Dunphy and Stace's Model four levels of change: Level 4 - ✔✔ correct answer Corporate transformation:
This type of change, like transformational change in previous model, involves an radical shift in the
business strategy and changes in the vision, mission, culture, and systems. There is outside recruitment
of new executives. Most, if not all, of the internal systems and dimensions of an organization are affected
Balogun and Hope-Hailey's Model
Horizontal Axis - ✔✔ correct answer End Result:
Transformation and Realignment
Balogun and Hope-Hailey's Model
Vertical Axis - ✔✔ correct answer Nature of Change:
Incremental and Big Bang
Balogun and Hope-Hailey's Model's Four Strategies:
Evolution - ✔✔ correct answer when the change is incremental but transformation is the result. This
strategy suggests proceeding in a progressive way by also analyzing both the internal and external
environments while implementing the change
Balogun and Hope-Hailey's Model's Four Strategies:
