RM 3221 Lifeguard Management Exam
Updated 2024/25 With Elaborated
Questions and All Accurate Answers
Skin Irritations (prevention) - CORRECT ANSWER Wear appropriate clothing and
footwear, change damp clothes frequently and keep a clean facility.
Skin Irritations (effects) - CORRECT ANSWER -Athlete's foot
-Skin eczema
-Ringworm
-Swimmer's ear
-Swimmer's itch (schistosomiasis)
-Reactions to handling pool chemicals or to chemically
treated water
Blood borne Diseases - CORRECT ANSWER Viral diseases that are transmitted via
contaminated blood and/or other body fluids.
Conflict Resolution Options - CORRECT ANSWER Separating, apologizing, avoiding,
chance (flip a coin), compromising, humor, postponing, seeking help, and sharing.
Step 1 (Conflict Management) - CORRECT ANSWER Cool off. Regardless of whether
you are resolving the
conflict of others or you are in conflict with another person, a cooling-off period is
needed. Emotions are running high and everyone involved needs time to cool down.
You also need time to carefully "read" or assess the feelings of those involved before
attempting to work through conflict. Wait until those involved are feeling calm enough to
talk about the problem.
Step 2 (Conflict Management) - CORRECT ANSWER State the problem. Everyone
needs the opportunity to express his or her feelings. Ask both people involved to give
their version of the problem. Do not let the second person speak before the first person
finishes with steps 3 and 4. When the first person finishes, then ask the second person
to give his or her version and re- peat this process.
Step 3 (Conflict Management) - CORRECT ANSWER State the feeling. Encourage the
person to state what he or she feels about the problem. Encourage the per- son to be
specific. For example, "I'm angry because this guy jumped on me in the water."
Updated 2024/25 With Elaborated
Questions and All Accurate Answers
Skin Irritations (prevention) - CORRECT ANSWER Wear appropriate clothing and
footwear, change damp clothes frequently and keep a clean facility.
Skin Irritations (effects) - CORRECT ANSWER -Athlete's foot
-Skin eczema
-Ringworm
-Swimmer's ear
-Swimmer's itch (schistosomiasis)
-Reactions to handling pool chemicals or to chemically
treated water
Blood borne Diseases - CORRECT ANSWER Viral diseases that are transmitted via
contaminated blood and/or other body fluids.
Conflict Resolution Options - CORRECT ANSWER Separating, apologizing, avoiding,
chance (flip a coin), compromising, humor, postponing, seeking help, and sharing.
Step 1 (Conflict Management) - CORRECT ANSWER Cool off. Regardless of whether
you are resolving the
conflict of others or you are in conflict with another person, a cooling-off period is
needed. Emotions are running high and everyone involved needs time to cool down.
You also need time to carefully "read" or assess the feelings of those involved before
attempting to work through conflict. Wait until those involved are feeling calm enough to
talk about the problem.
Step 2 (Conflict Management) - CORRECT ANSWER State the problem. Everyone
needs the opportunity to express his or her feelings. Ask both people involved to give
their version of the problem. Do not let the second person speak before the first person
finishes with steps 3 and 4. When the first person finishes, then ask the second person
to give his or her version and re- peat this process.
Step 3 (Conflict Management) - CORRECT ANSWER State the feeling. Encourage the
person to state what he or she feels about the problem. Encourage the per- son to be
specific. For example, "I'm angry because this guy jumped on me in the water."
