What branch of management includes the setting of compensation and benefits? -
ANSWER>>Human Resources
What level of administrative chief fire officer is responsible for managing the activities of
several fire companies within a defined geographic area, usually in more than one fire station? -
ANSWER>>Battalion Chief
Who must take corrective action if an investigation confirms a harassment complaint has
merit? - ANSWER>>the fire chief
Management is the science of using ____ to achieve ____. - ANSWER>>available
resources/desired results
One of Taylor's four principles was to replace rule-of-thumb work methods with -
ANSWER>>methods based on scientific study of the tasks
The formal fire department organization considers a fire officer to be the representative of
whom - ANSWER>>the fire chief
Most experts believe that span of control should extend to no more than a specific number of
people. What is that number? - ANSWER>>5
What type of study was used to greatly improve performance in the fire fighter combat
challenge? - ANSWER>>time and motion
What can a fire officer do to improve his effectiveness in handling an unpopular order? -
ANSWER>>determine the history behind the order
There are several things a department might do as part of compliance with a consent decree.
What is one such thing? - ANSWER>>Engage in community outreach
What does a Theory X manager believe? - ANSWER>>that people do not like to work
Taylor's unflattering characterization of workers viewed them as cheap, stupid, and -
ANSWER>>interchangeable
A Theory Y manager believes that people need to be ___, not ___. - ANSWER>>encouraged /
controlled
,What term does the international association of fire chiefs use for a fire officer 1? -
ANSWER>>supervising fire officer
Fire officers should act as if someone is always ___ when they are out of the station? -
ANSWER>>documenting their actions
Which of the four functions of management means guiding or directing in a course of action to
include motivating, guiding, training, and directing employees? - ANSWER>>leading
Looking beyond the physical attributes of individuals and matching the individuals strengths
with the organizations needs in order for the organization, the individual, and the officer to be
successful is a must for the fire officer to maintain? - ANSWER>>cultural diversity
Fire officer should consult their supervisors if they are going to make a decision that -
ANSWER>>goes beyond their scope of authority
what level of fire officer is generally associated as being the senior non-chief officer in a
department - ANSWER>>2
What is the term for the set of guidelines that a department establishes for fire fighters -
ANSWER>>discipline
With blank, the specific assignment of a task to an individual makes that person responsible for
completing the task and prevents duplication of job assignments - ANSWER>>division of labor
fire fighters usually report to a company officer who is typically invested with a rank. what is
one of those ranks? - ANSWER>>captain
what condition could ensue if it was not for the principle of unity of command? - ANSWER>>fire
fighters could receive multiple possibly conflicting orders from different officers
what type of information is included in the first part of a beginning of shift report? -
ANSWER>>staffing
when officers are preparing to present a class on a topic, what, whom should they consult first?
- ANSWER>>their personal training library
what were building codes originally developed to prevent? - ANSWER>>building collapse
if fire officers have the authority to solve a given problem that has come up, what should they
do about involving their supervisors first? - ANSWER>>nothing; they should go ahead and make
a decision
,what type of fire department uses full-time career personnel along with volunteer or paid-on-
call personnel to staff the department? - ANSWER>>combination
what are the primary causes of death to fire fighters operating in a burning structure? -
ANSWER>>flashover and structural collapse
which of the following is not a method of looking at the organization of a fire department? -
ANSWER>>hazards
according to the NFPA, about what percentage of American fire fighters are volunteers? -
ANSWER>>72 percent
what roles did the participants in the administrative fire officer survey favor between
themselves, their fire officers, and the running of the fire stations? - ANSWER>>chiefs will be
available for consultation, but the fire officers will run their stations
The beginning of shift report is normally due to the Battalion or District Chief within what
amount of time after the start of the shift - ANSWER>>15 minutes
How does diversity affect fire departments - ANSWER>>They should tailor their service to meet
the culturally diverse needs of the community
Which industry played a major role in the development of their first model building -
ANSWER>>The insurance industry
Human resource management is built from to generalize schools of management thought.
What is one of those schools - ANSWER>>Scientific
Historically how did the American fire service orginate - ANSWER>>As communities of Civilian
volunteers
In 1871 two major American fires occurred which would change the way the country viewed
and responded to fire. What was one of those fires - ANSWER>>The Great Chicago Fire
According to the International Association of Fire Chiefs, a person who worked as a managing
Fire officer for three to five years, is certified at the NFPA Fire officer 3 level, that has
accomplished a formal education equivalent to a bachelor's degree is known as a -
ANSWER>>Administrative Fire officer
With the invention of technical fire fighting equipment what is the most important resource on
a fire scene - ANSWER>>Firefighters
The fire chief has the ultimate operational responsibilities in a fire department. Who has the
ultimate administrator responsibility - ANSWER>>The fire chief
, Which of the four functions of management deals with developing a scheme, program, or
method that is worked out beforehand to accomplish an objective - ANSWER>>Planning
What type of organizational document is developed by various government or government
authorized organizations to implement a law that has been passed by a government body -
ANSWER>>Regulation
What is one of the recommendations for helping fire officers develop technical competencies
within their companies - ANSWER>>Use problem-solving scenarios
What type of organizations do private Industries or non-governmental organizations used to
provide fire protection to factories, processing plants, and large private facilities -
ANSWER>>Fire brigades
What is the lowest level of Fire officer that can be in a chief officer position - ANSWER>>Fire
officer 3
According to the 1993 amended EEOC guidelines, under what circumstances, if any, are
employers liable for the acts of those who work for them - ANSWER>>Anytime they knew or
should have known about the behavior and did nothing about it
When an officer tells subordinates that he does not agree with unpopular orders, but the
orders have to be enforced anyway, what is the result - ANSWER>>The officers authority and
supervisory ability is undermined
Blank is the complex system of inherent attributes that determine a person's moral and ethical
actions and reactions - ANSWER>>Integrity
What agency enforces the federal laws establishing the civil rights of Americans -
ANSWER>>Equal employment opportunity commission
What type of organizational document was developed to provide definite guidelines for present
and future actions - ANSWER>>Policy
Historically what did it mean if your house had a fire mark on it - ANSWER>>The house was
covered by insurance
Which of the four functions of management is used when a fire officer consider the impact on
the budget before making purchases - ANSWER>>Controlling
what kind of behavior can be described as consistent with the Department's core values,
mission statement, and values statements - ANSWER>>Ethical Behavior