NCCT Practice Exam:NCCT Practice Exam:NCCT Phlebotomy
The medical office assistant is confronted by a patient who wants the practice to turn over her medical
records. The assistant's correct response should be - ANSWER:"Yes, of course, by HIPPA regulation they
are your records. I'll go get them for you right away."
The medical office assistant is preparing referrals for several patients to specific specialists. Which of the
following must be included in the referral package?
The referral package should include copies of - ANSWER:The most pertinent tests and radiographs.
Which of the following documents does the provider or facility need to submit in order to receive
reimbursement from an insurance company? - ANSWER:CMS- 1500
The medical office assistant is helping a patient who has arrived accidentally on a day when no clinicians
are in the clinic. The patient is asking for a refill of her prescription. The medical office assistant is
familiar with the patient and knows the receives the same medication each visit. The medical office
assistant should - ANSWER:Apologize, politely decline the patient's request, and offer to reschedule the
visit.
A patient does not want to share his social security number. How can the medical office assistant best
reassure the patient that security measures are in place to protect his information? - ANSWER:Explain
the security features of the office EHR system.
When composing a business letter, how should the medical office assistant properly indicate copies of
the letter are being sent to others? - ANSWER:Enter "cc" followed by the names.
When managing multiple incoming calls, the medical office assistant should handle which of the
following calls first? - ANSWER:A neurologist seeing a patient on a consult
A patient has to come into the clinic to dispute a charge received from an outside testing lab. Which of
the following should be medical office tell the patient? (Select the two correct answers.) -
ANSWER:*Laboratory charges are billed out by the lab independent of the practice.
*Laboratory charges are a separate category on most insurance plans,
Which of the following does a signed Consent to Treat form imply that the patient understands? -
ANSWER:The physician has permission to perform tests that aid in reaching a diagnosis.
A provider who has a contractual agreement to accept an insurance company's pre-negotiated rate for
health care service is considered to be - ANSWER:In-network
Which of the following statements reflects open-ended communication? - ANSWER:"Tell me what brings
you in today."
The medical assistant performs daily accounts receivable (AR) procedures in the medical office to
identify - ANSWER:Amounts owed to the physician.
, Daily transactions are posted onto a day sheet in order to - ANSWER:provide an overall financial status
update
The process of finding out if a service or procedure is covered under a patient's insurance policy is called
- ANSWER:Precertification
A parent calls the pediatrician's office very upset because her child is vomiting and has a temperature of
101.1 F. The medical office assistant should - ANSWER:Schedule a same day walk-in appointment
The electronic insurance card reader is not working at the urgent care center. Which of the following
should the medical office assistant do? - ANSWER:Photocopy all documents and continue to verify
insurance coverage.
A patient falls unconscious while sitting in the office waiting room. Which of the following should the
medical office assistant do regarding consent to treat? - ANSWER:Treat based on implied consent
The patient is referred to neurosurgeon. Entering the specialist's NPI number and number of visits
requested into the patient's insurance carrier's website is part of which of the following processes? -
ANSWER:Precertification
When acting as a scribe for the physician during a patient encounter, the medical office assistant should -
ANSWER:Confer with the physician after each patient encounter for clarification of any details
Which of the following acts involves the termination of a patient from the care of a physician without
reasonable, written notice of withdrawal from the case? - ANSWER:abandonment
The medical office assistant notices that during a patient emergency a pre-filled syringe is left out on the
counter. She puts it back where she thinks it is supposed to go. Which of the following rules has she
violated? - ANSWER:OSHA
A medical office assistant is scheduling flu shot appointments back to back with no time gap between
appointments. Which of the following scheduling methods is being used - ANSWER:Clustering
The physician asks the medical assistant to choose an E/M code indicating 40 minutes were spent on an
office visit that actually took less than 15 minutes. This is an example of which of the following? -
ANSWER:upcoding
A list of all account balances and the amounts owed to the medical practice at the end of the day is
called an - ANSWER:Accounts receivable report
A medical office assistant's knowledge of a statue of limitations for collecting an overdue account is an
example of managing the collections process while complying with - ANSWER:state and federal
guidelines
Which of the following types of appointment schedule would be the best method for an office with
standard hours, multiple practitioners, and accommodating walk-in appointments? - ANSWER:Wave
A medical office assistant is reviewing a chart with the following documentation: Indigent patient
presented with a complaint of itchy, red bumps on her chest and neck. Diagnosis: Uriticaria, Procedure:
Expanded Office Visit. The reference manual that would contain the term Urticaria and the associated
code is the - ANSWER:International Classification of Disease (ICD)
The medical office assistant is confronted by a patient who wants the practice to turn over her medical
records. The assistant's correct response should be - ANSWER:"Yes, of course, by HIPPA regulation they
are your records. I'll go get them for you right away."
The medical office assistant is preparing referrals for several patients to specific specialists. Which of the
following must be included in the referral package?
The referral package should include copies of - ANSWER:The most pertinent tests and radiographs.
Which of the following documents does the provider or facility need to submit in order to receive
reimbursement from an insurance company? - ANSWER:CMS- 1500
The medical office assistant is helping a patient who has arrived accidentally on a day when no clinicians
are in the clinic. The patient is asking for a refill of her prescription. The medical office assistant is
familiar with the patient and knows the receives the same medication each visit. The medical office
assistant should - ANSWER:Apologize, politely decline the patient's request, and offer to reschedule the
visit.
A patient does not want to share his social security number. How can the medical office assistant best
reassure the patient that security measures are in place to protect his information? - ANSWER:Explain
the security features of the office EHR system.
When composing a business letter, how should the medical office assistant properly indicate copies of
the letter are being sent to others? - ANSWER:Enter "cc" followed by the names.
When managing multiple incoming calls, the medical office assistant should handle which of the
following calls first? - ANSWER:A neurologist seeing a patient on a consult
A patient has to come into the clinic to dispute a charge received from an outside testing lab. Which of
the following should be medical office tell the patient? (Select the two correct answers.) -
ANSWER:*Laboratory charges are billed out by the lab independent of the practice.
*Laboratory charges are a separate category on most insurance plans,
Which of the following does a signed Consent to Treat form imply that the patient understands? -
ANSWER:The physician has permission to perform tests that aid in reaching a diagnosis.
A provider who has a contractual agreement to accept an insurance company's pre-negotiated rate for
health care service is considered to be - ANSWER:In-network
Which of the following statements reflects open-ended communication? - ANSWER:"Tell me what brings
you in today."
The medical assistant performs daily accounts receivable (AR) procedures in the medical office to
identify - ANSWER:Amounts owed to the physician.
, Daily transactions are posted onto a day sheet in order to - ANSWER:provide an overall financial status
update
The process of finding out if a service or procedure is covered under a patient's insurance policy is called
- ANSWER:Precertification
A parent calls the pediatrician's office very upset because her child is vomiting and has a temperature of
101.1 F. The medical office assistant should - ANSWER:Schedule a same day walk-in appointment
The electronic insurance card reader is not working at the urgent care center. Which of the following
should the medical office assistant do? - ANSWER:Photocopy all documents and continue to verify
insurance coverage.
A patient falls unconscious while sitting in the office waiting room. Which of the following should the
medical office assistant do regarding consent to treat? - ANSWER:Treat based on implied consent
The patient is referred to neurosurgeon. Entering the specialist's NPI number and number of visits
requested into the patient's insurance carrier's website is part of which of the following processes? -
ANSWER:Precertification
When acting as a scribe for the physician during a patient encounter, the medical office assistant should -
ANSWER:Confer with the physician after each patient encounter for clarification of any details
Which of the following acts involves the termination of a patient from the care of a physician without
reasonable, written notice of withdrawal from the case? - ANSWER:abandonment
The medical office assistant notices that during a patient emergency a pre-filled syringe is left out on the
counter. She puts it back where she thinks it is supposed to go. Which of the following rules has she
violated? - ANSWER:OSHA
A medical office assistant is scheduling flu shot appointments back to back with no time gap between
appointments. Which of the following scheduling methods is being used - ANSWER:Clustering
The physician asks the medical assistant to choose an E/M code indicating 40 minutes were spent on an
office visit that actually took less than 15 minutes. This is an example of which of the following? -
ANSWER:upcoding
A list of all account balances and the amounts owed to the medical practice at the end of the day is
called an - ANSWER:Accounts receivable report
A medical office assistant's knowledge of a statue of limitations for collecting an overdue account is an
example of managing the collections process while complying with - ANSWER:state and federal
guidelines
Which of the following types of appointment schedule would be the best method for an office with
standard hours, multiple practitioners, and accommodating walk-in appointments? - ANSWER:Wave
A medical office assistant is reviewing a chart with the following documentation: Indigent patient
presented with a complaint of itchy, red bumps on her chest and neck. Diagnosis: Uriticaria, Procedure:
Expanded Office Visit. The reference manual that would contain the term Urticaria and the associated
code is the - ANSWER:International Classification of Disease (ICD)
