APCO Telecommunicator Test: Questions & Answers :
Latest Updated: 100% Verified
PSAP stands for ____________. - ANSWERPublic Safety Answering Point
_________ is defined by who you are (inner character), what you do (behavior
exhibited), and how others perceive you (image projected) - ANSWERProfessionalism
T/F ______ implies that it involves an individual's personal, professional, and
organizational rules of conduct. - ANSWEREthics
The operational relationship between telecommunicators, supervisors, and
managers: _________. - ANSWERChain of Command
T/F three primary disciplines of public safety communications: _________. -
ANSWERLaw Enforcement Communications
Fire Service Communications
Emergency MEDICAL SERVICE Communications
The vital services of public safety communication system are to provide
communication between the PSAP and ________: - ANSWERthe public, agency
personnel, other agencies, and support services
T/F _______ is defined as primary functions/tasks of public safety communications
systems. - ANSWERVital Services
___________ is process of supplying supplemental personnel, equipment or other
resources to an incident to assist agencies in a time of need that may be in danger of
becoming overwhelmed in their response. - ANSWERMutual Aid
T/F a _______ is a guide to thinking (what needs to be done) and a ______ is a guide
to action (steps to make the policy happen) - ANSWERpolicy, procedure
The six components of the communications cycle are: _______. - ANSWERSender,
Receiver, Message, Medium, Context, Feedback
______ involves demonstrating an interest and understanding in what is being said
through staying focused, asking questions, listening for the main point, and listening
for the rationale behind what is being said. - ANSWERActive Listening
_____ is physically signaling that you are listening - ANSWERNonverbal Attending
T/F Nonverbal Attending: Although telecommunicators are not face to face, the TC
______ use nonverbal attending. - ANSWERCan
, T/F Open ended questions are questions that _____ be answered "yes" or "no." -
ANSWERcannot
T/F Observation is ____ and Inferences are ____. - ANSWERFacts, Assumptions
T/F Callers expect to talk to a professional, ________ , and to speak to someone who
can solve their problem. - ANSWERto be treated with courtesy
T/F Quality Assurance programs in the PSAP include all actions taken to ensure that
_____ are met and followed. - ANSWERstandards and procedures
T/F Emergency calls can come in on the _____. - ANSWER911 or admin line
If you can only get one piece of information, it's the ______. - ANSWERWhere
T/F Assist the caller but ____ give legal advice or personal opinions. - ANSWERNEVER
The ____ should always be verified. - ANSWERIncident location
T/F An accurate description of ____ is critical information for response units. -
ANSWERweapons
T/F Make a practice of records facts as they are received. ____ leave details to
memory. - ANSWERNEVER
The acronym CYMBALS is deigned to assist telecommunicators when taking
________. - ANSWERVehicle desciptions
Persistent repetition is a _____. It involves asking the same information without
changing the words spoken. - ANSWERtechnique used with hysterical callers
T/F _____ provide questions for TCs to use for obtaining pertinent information,
analyzing incidents, and determining response level. - ANSWERGuidecards
T/F Enhanced 9-1-1 (E911) systems enhance basic 911 by providing the caller's ____
and ____. - ANSWERtelephone number and physical address
T/F ANI stands for ____ and ALI stands for _____. - ANSWERAutomated Number
Identification and Automated Location Identification
The number used by wireless callers to route the call and identify the cell site (tower)
from which the call originates is referred to as ___. - ANSWERP-ANI (Pseudo-ANI)
A technology that allows you to make telephone calls using the internet is ___. -
ANSWERVoIP
Latest Updated: 100% Verified
PSAP stands for ____________. - ANSWERPublic Safety Answering Point
_________ is defined by who you are (inner character), what you do (behavior
exhibited), and how others perceive you (image projected) - ANSWERProfessionalism
T/F ______ implies that it involves an individual's personal, professional, and
organizational rules of conduct. - ANSWEREthics
The operational relationship between telecommunicators, supervisors, and
managers: _________. - ANSWERChain of Command
T/F three primary disciplines of public safety communications: _________. -
ANSWERLaw Enforcement Communications
Fire Service Communications
Emergency MEDICAL SERVICE Communications
The vital services of public safety communication system are to provide
communication between the PSAP and ________: - ANSWERthe public, agency
personnel, other agencies, and support services
T/F _______ is defined as primary functions/tasks of public safety communications
systems. - ANSWERVital Services
___________ is process of supplying supplemental personnel, equipment or other
resources to an incident to assist agencies in a time of need that may be in danger of
becoming overwhelmed in their response. - ANSWERMutual Aid
T/F a _______ is a guide to thinking (what needs to be done) and a ______ is a guide
to action (steps to make the policy happen) - ANSWERpolicy, procedure
The six components of the communications cycle are: _______. - ANSWERSender,
Receiver, Message, Medium, Context, Feedback
______ involves demonstrating an interest and understanding in what is being said
through staying focused, asking questions, listening for the main point, and listening
for the rationale behind what is being said. - ANSWERActive Listening
_____ is physically signaling that you are listening - ANSWERNonverbal Attending
T/F Nonverbal Attending: Although telecommunicators are not face to face, the TC
______ use nonverbal attending. - ANSWERCan
, T/F Open ended questions are questions that _____ be answered "yes" or "no." -
ANSWERcannot
T/F Observation is ____ and Inferences are ____. - ANSWERFacts, Assumptions
T/F Callers expect to talk to a professional, ________ , and to speak to someone who
can solve their problem. - ANSWERto be treated with courtesy
T/F Quality Assurance programs in the PSAP include all actions taken to ensure that
_____ are met and followed. - ANSWERstandards and procedures
T/F Emergency calls can come in on the _____. - ANSWER911 or admin line
If you can only get one piece of information, it's the ______. - ANSWERWhere
T/F Assist the caller but ____ give legal advice or personal opinions. - ANSWERNEVER
The ____ should always be verified. - ANSWERIncident location
T/F An accurate description of ____ is critical information for response units. -
ANSWERweapons
T/F Make a practice of records facts as they are received. ____ leave details to
memory. - ANSWERNEVER
The acronym CYMBALS is deigned to assist telecommunicators when taking
________. - ANSWERVehicle desciptions
Persistent repetition is a _____. It involves asking the same information without
changing the words spoken. - ANSWERtechnique used with hysterical callers
T/F _____ provide questions for TCs to use for obtaining pertinent information,
analyzing incidents, and determining response level. - ANSWERGuidecards
T/F Enhanced 9-1-1 (E911) systems enhance basic 911 by providing the caller's ____
and ____. - ANSWERtelephone number and physical address
T/F ANI stands for ____ and ALI stands for _____. - ANSWERAutomated Number
Identification and Automated Location Identification
The number used by wireless callers to route the call and identify the cell site (tower)
from which the call originates is referred to as ___. - ANSWERP-ANI (Pseudo-ANI)
A technology that allows you to make telephone calls using the internet is ___. -
ANSWERVoIP
