Study Guide: CMAA Exam : Certified Medical
Administrative Assistant Exam: Guaranteed A+ Guide
Implied Consent - ANSWERobligations that are understood without verbally
expressed terms (Unconscious Patient)
Informed Consent - ANSWERA written form that states the understanding of the
prescribed treatment
Physician-Patient Relationship - ANSWERThe Physician is expected to assess and
treat the patient with the same amount of knowledge, skill, and judgement as
another Physician would
Good Samiritan Act - ANSWERA volunteer is not responsible for any harm or injury
caused while trying to help someone in an emergency
Abandonment - ANSWERThe dicontinuation of a medical care without proper notice
Arbitration - ANSWERThe usage of an impartial third party for the hearing and
determination of a dispute
Battery - ANSWERThe unlawful use of force or violence
Negligence - ANSWERThe failure to provide the necessary care that is required for a
persons situation
Statues - ANSWERLaws enacted by the legislative branch of a government
Non Verbal Communication - ANSWEREye Contact- Facial Expression- Body Language
Matrix - ANSWERThe time marked in the appointment book when the physician is
not available
Wave Scheduling - ANSWERA certain # of patients are scheduled to arrive at the
same time and are seen in which the order they arrive
Modified Wave Scheduling - ANSWERSmall groups of patients are scheduled at
intervals throughout the hour
Double Booking - ANSWERScheduling two patients to see the physician at the same
time
Modified Block Letter Style - ANSWERThe signature and Salutation is centered
Express Mail - ANSWERavailable everyday of the year including holidays (Items up to
70lbs in weight and 108 inches in height)
, First-Class Mail - ANSWERLetters- Postal Cards- Pastcards- Business reply mail
Priority Mail - ANSWERFirst-Class mail that wieghs more tahn 13 ounces
Certified Mail - ANSWERGives the sender the option to recieve proof of delivery
Bluk Mailing - ANSWERMailing large volumes of information which is presorted by
zip code
Individual Policies - ANSWERIneligible to recieve benefits from a government
plan((High Premiums&Limited Benefits))
Group Policies - ANSWERProvides Insurance for employees under a single
contract((Greater Benefits&Low Premiums))
Government Plans - ANSWERAvailable to a large group of poeple who meet specific
eligibilty criteria((Medicaid- TRICARE- Medicare- Workers Compensation))
Assignment of Benefits - ANSWERA patient requests that their health benefit
payments be made directly to a physician
Benefit - ANSWERThe amount payable by the carrier toward the cost of services
Deductible - ANSWERAmount the patient pay for health care expenses before
insurance
Co-Payment - ANSWERThe portion of a service fee that a patient must pay
Policy - ANSWERDocument that describes the insurance coverage for an individual
Premium - ANSWERThe amount the patient pays for an insurance contract
Covered Expenses - ANSWERAmount customarily charged for similar services and
supplies which are medically necessary
Waiting Period - ANSWERA period of time when you are not covered by insurance
for a particular problem
((Medical Records))Patients Cheif Complaint - ANSWERA statement of the patients
symptoms
SOAP((S)) - ANSWERSubjective impressions
SOAP((O)) - ANSWERObjective clinical evidence
SOAP((A)) - ANSWERAssesment or Diagnosis
Administrative Assistant Exam: Guaranteed A+ Guide
Implied Consent - ANSWERobligations that are understood without verbally
expressed terms (Unconscious Patient)
Informed Consent - ANSWERA written form that states the understanding of the
prescribed treatment
Physician-Patient Relationship - ANSWERThe Physician is expected to assess and
treat the patient with the same amount of knowledge, skill, and judgement as
another Physician would
Good Samiritan Act - ANSWERA volunteer is not responsible for any harm or injury
caused while trying to help someone in an emergency
Abandonment - ANSWERThe dicontinuation of a medical care without proper notice
Arbitration - ANSWERThe usage of an impartial third party for the hearing and
determination of a dispute
Battery - ANSWERThe unlawful use of force or violence
Negligence - ANSWERThe failure to provide the necessary care that is required for a
persons situation
Statues - ANSWERLaws enacted by the legislative branch of a government
Non Verbal Communication - ANSWEREye Contact- Facial Expression- Body Language
Matrix - ANSWERThe time marked in the appointment book when the physician is
not available
Wave Scheduling - ANSWERA certain # of patients are scheduled to arrive at the
same time and are seen in which the order they arrive
Modified Wave Scheduling - ANSWERSmall groups of patients are scheduled at
intervals throughout the hour
Double Booking - ANSWERScheduling two patients to see the physician at the same
time
Modified Block Letter Style - ANSWERThe signature and Salutation is centered
Express Mail - ANSWERavailable everyday of the year including holidays (Items up to
70lbs in weight and 108 inches in height)
, First-Class Mail - ANSWERLetters- Postal Cards- Pastcards- Business reply mail
Priority Mail - ANSWERFirst-Class mail that wieghs more tahn 13 ounces
Certified Mail - ANSWERGives the sender the option to recieve proof of delivery
Bluk Mailing - ANSWERMailing large volumes of information which is presorted by
zip code
Individual Policies - ANSWERIneligible to recieve benefits from a government
plan((High Premiums&Limited Benefits))
Group Policies - ANSWERProvides Insurance for employees under a single
contract((Greater Benefits&Low Premiums))
Government Plans - ANSWERAvailable to a large group of poeple who meet specific
eligibilty criteria((Medicaid- TRICARE- Medicare- Workers Compensation))
Assignment of Benefits - ANSWERA patient requests that their health benefit
payments be made directly to a physician
Benefit - ANSWERThe amount payable by the carrier toward the cost of services
Deductible - ANSWERAmount the patient pay for health care expenses before
insurance
Co-Payment - ANSWERThe portion of a service fee that a patient must pay
Policy - ANSWERDocument that describes the insurance coverage for an individual
Premium - ANSWERThe amount the patient pays for an insurance contract
Covered Expenses - ANSWERAmount customarily charged for similar services and
supplies which are medically necessary
Waiting Period - ANSWERA period of time when you are not covered by insurance
for a particular problem
((Medical Records))Patients Cheif Complaint - ANSWERA statement of the patients
symptoms
SOAP((S)) - ANSWERSubjective impressions
SOAP((O)) - ANSWERObjective clinical evidence
SOAP((A)) - ANSWERAssesment or Diagnosis
