ITIL Foundation Certification Practice Exam 6 QUESTIONS AND
定义与本质
ANSWERS 2024-2025| GUARANTEED TO PASS!!!
呼吸作用是通过氧化分解有机物（如葡
萄糖）以产生能量的过程。根据是否需
3. Global Network Services has been contracted to provide
要氧气，可分为需氧呼吸和无氧呼吸。
maintenance services for a mid-sized manufacturing
1. 生物体中的作用
company. How well Global Network Services meets its
呼吸作用为各种生命活动（如细
contractual obligations is known as which胞分裂、物质运输、运动和神经
of the following?
传递）提供能量支持。
A. Maintainability
• 细胞水平：为合成反应、主动运
B. Availability
输和信号传递提供ATP。
C. Reliability
D. Serviceability - (answer)3. D - The ability of a third-party supplier to meet
the terms and conditions of their contract is known
as serviceability. Serviceability is based on how well the
supplier meets agreed upon levels of reliability, maintainability,
and availability. [ITIL - Generic Concepts and Definitions]
4. Which of the fallowing are not aspects of good service
design?
A. Systems
B. Design of Service Solution
C. Service A rchitecture
D. Processes - (answer)4. C - The five aspects of Service Design are design of
Service Solution, Systems, Technology Architecture, Processes,
and Measurement Systems and metrics. [ITIL - Selected
,Processes]
定义与本质
呼吸作用是通过氧化分解有机物（如葡
萄糖）以产生能量的过程。根据是否需
5. Connaught Construction conducts a quarterly management
要氧气，可分为需氧呼吸和无氧呼吸。
meeting to review how well current IT services
1. 生物体中的作用
are meeting the current needs of the business, as well as
呼吸作用为各种生命活动（如细
胞分裂、物质运输、运动和神经
identifying potential new needs. This activity falls within
传递）提供能量支持。
the scope of which Lifecycle phase?
• 细胞水平：为合成反应、主动运
A. Service Design
输和信号传递提供ATP。
B. Continual Service Improvement
C. Service Strategy
D. Service Operation - (answer)5. B - Ongoing alignment of services with current and future
business needs is one of the objectives of the Continual
Service Improvement phase. [The Service Lifecycle]
6. What is a consequence of implementing an overly complex process?
A. Service quality KPis will increase.
B. Service quality can be lowered if processes are excessively
cumbersome.
C. Relevant KPis become invisible
D. Changes become easier to manage. - (answer)6. B - If process structures become an objective
in
themselves, the service quality may be adversely affected; unnecessary or over-engineered
procedures are seen as
, bureaucratic obstacles, which are to be avoided where
定义与本质
possible. [ITIL - Service Lifecycle]呼吸作用是通过氧化分解有机物（如葡
萄糖）以产生能量的过程。根据是否需
要氧气，可分为需氧呼吸和无氧呼吸。
7. The time within which a function is back up after a failure
1. 生物体中的作用
is called: 呼吸作用为各种生命活动（如细
A. Mean Time Between Failures 胞分裂、物质运输、运动和神经
传递）提供能量支持。
B. Mean Time to Restore Service
• 细胞水平：为合成反应、主动运
C. Service Recovery Objective
输和信号传递提供ATP。
D. Restore Point Objective - (answer)7. B - T he Mean time to Restore Service (MTRF) is the
time
within which a function is back up after a failure. [ITIL -
Selected Functions]
8. Atlantic & Pacific Telecom has developed a set of criteria
for use in balancing conflicting project and organization
objectives. These criteria are called:
A. Strategy definitions
B. Tension metrics
C. Role definitions
D. Strategic objectives - (answer)8. B - Tension metrics are a set of related metrics, in
which improvements to one metric have a negative effect
on another. Tension metrics are designed to ensure an appropriate
balance between conflicting objectives. [ITIL -
定义与本质
ANSWERS 2024-2025| GUARANTEED TO PASS!!!
呼吸作用是通过氧化分解有机物（如葡
萄糖）以产生能量的过程。根据是否需
3. Global Network Services has been contracted to provide
要氧气，可分为需氧呼吸和无氧呼吸。
maintenance services for a mid-sized manufacturing
1. 生物体中的作用
company. How well Global Network Services meets its
呼吸作用为各种生命活动（如细
contractual obligations is known as which胞分裂、物质运输、运动和神经
of the following?
传递）提供能量支持。
A. Maintainability
• 细胞水平：为合成反应、主动运
B. Availability
输和信号传递提供ATP。
C. Reliability
D. Serviceability - (answer)3. D - The ability of a third-party supplier to meet
the terms and conditions of their contract is known
as serviceability. Serviceability is based on how well the
supplier meets agreed upon levels of reliability, maintainability,
and availability. [ITIL - Generic Concepts and Definitions]
4. Which of the fallowing are not aspects of good service
design?
A. Systems
B. Design of Service Solution
C. Service A rchitecture
D. Processes - (answer)4. C - The five aspects of Service Design are design of
Service Solution, Systems, Technology Architecture, Processes,
and Measurement Systems and metrics. [ITIL - Selected
,Processes]
定义与本质
呼吸作用是通过氧化分解有机物（如葡
萄糖）以产生能量的过程。根据是否需
5. Connaught Construction conducts a quarterly management
要氧气，可分为需氧呼吸和无氧呼吸。
meeting to review how well current IT services
1. 生物体中的作用
are meeting the current needs of the business, as well as
呼吸作用为各种生命活动（如细
胞分裂、物质运输、运动和神经
identifying potential new needs. This activity falls within
传递）提供能量支持。
the scope of which Lifecycle phase?
• 细胞水平：为合成反应、主动运
A. Service Design
输和信号传递提供ATP。
B. Continual Service Improvement
C. Service Strategy
D. Service Operation - (answer)5. B - Ongoing alignment of services with current and future
business needs is one of the objectives of the Continual
Service Improvement phase. [The Service Lifecycle]
6. What is a consequence of implementing an overly complex process?
A. Service quality KPis will increase.
B. Service quality can be lowered if processes are excessively
cumbersome.
C. Relevant KPis become invisible
D. Changes become easier to manage. - (answer)6. B - If process structures become an objective
in
themselves, the service quality may be adversely affected; unnecessary or over-engineered
procedures are seen as
, bureaucratic obstacles, which are to be avoided where
定义与本质
possible. [ITIL - Service Lifecycle]呼吸作用是通过氧化分解有机物（如葡
萄糖）以产生能量的过程。根据是否需
要氧气，可分为需氧呼吸和无氧呼吸。
7. The time within which a function is back up after a failure
1. 生物体中的作用
is called: 呼吸作用为各种生命活动（如细
A. Mean Time Between Failures 胞分裂、物质运输、运动和神经
传递）提供能量支持。
B. Mean Time to Restore Service
• 细胞水平：为合成反应、主动运
C. Service Recovery Objective
输和信号传递提供ATP。
D. Restore Point Objective - (answer)7. B - T he Mean time to Restore Service (MTRF) is the
time
within which a function is back up after a failure. [ITIL -
Selected Functions]
8. Atlantic & Pacific Telecom has developed a set of criteria
for use in balancing conflicting project and organization
objectives. These criteria are called:
A. Strategy definitions
B. Tension metrics
C. Role definitions
D. Strategic objectives - (answer)8. B - Tension metrics are a set of related metrics, in
which improvements to one metric have a negative effect
on another. Tension metrics are designed to ensure an appropriate
balance between conflicting objectives. [ITIL -
