Customer Service Test/ Questions with
Definitive Solutions.
What is a good reason for creating an opening for discussion? - Answer: to know
the customer wants
What percentage of customers are likely to spend more if the sale associate is
helpful? - Answer: 45%
What is the ultimate goal as a sales associate? - Answer: satisfy the customer
Page 1 of 5
, What is an example of an open-ended question? - Answer: "what features are
important to you" and other questions that aren't one or short answer
How would one handle a situation where a customer wants a brand that you don't
carry? - Answer: get permission from the customer to show the items you do have
that meet his needs
How does one project a profession and friendly image based on behaving? -
Answer: behaving in a alert and courteous manner
What does it mean if a customer walks directly to an item? - Answer: knows what
they want and would probably appreciate quick, effective service
One can determine the customer's needs by gathering information through
careful observation and what else? - Answer: asking the customer thoughtful
questions
What are the best questions ask to keep the lines of communications open? -
Answer: begin with "who, what, where, when, how or why"
Page 2 of 5
Definitive Solutions.
What is a good reason for creating an opening for discussion? - Answer: to know
the customer wants
What percentage of customers are likely to spend more if the sale associate is
helpful? - Answer: 45%
What is the ultimate goal as a sales associate? - Answer: satisfy the customer
Page 1 of 5
, What is an example of an open-ended question? - Answer: "what features are
important to you" and other questions that aren't one or short answer
How would one handle a situation where a customer wants a brand that you don't
carry? - Answer: get permission from the customer to show the items you do have
that meet his needs
How does one project a profession and friendly image based on behaving? -
Answer: behaving in a alert and courteous manner
What does it mean if a customer walks directly to an item? - Answer: knows what
they want and would probably appreciate quick, effective service
One can determine the customer's needs by gathering information through
careful observation and what else? - Answer: asking the customer thoughtful
questions
What are the best questions ask to keep the lines of communications open? -
Answer: begin with "who, what, where, when, how or why"
Page 2 of 5
