MSIS 3223 FINAL EXAM QUESTIONS WITH CORRECT
ANSWERS LATEST UPDATE
A tool that is not used for quality is:
Redesign
Which isn't a cost of quality?
Extended Service Contracts
Lost productiont ime, scrap, and rework are examples of:
internal failure costs
Warrently service, processing of complaints, and costs of litigation are examples
of:
external failure costs
Costs of inspectors, testing, test equipment, and labrs are examples of:
Appraisal costs
Quality planning and administration, quality training, and quality control
procedures are examples of:
prevention costs
Fixing a problem will often cost money; to minimize these costs it is best to find
and fix the problem:
during the design phase
ISO 9000 currently requires _____ of a certified organization.
Continuous improvement
Which of the following is an element of TQM?
all of the above
The tool that is useful in documenting the current process is:
a flow chart
The process of identifiying other organizations that are best at some facet of your
operations, and then modeling your organization after them is known as:
competitive benchmarking
Giving workers responsibility for quality improvements and authority to make
chagnes in known as:
employee empowerment
A control chart used to monitor the process mean is the:
x-bar chart (mean control chart)
A control chart used to monitor the fraction of defectives generated by a process
is the:
p-chart
For which of the following activities would a p-chart be used? To monitor...
the fraction defective
A c-chart is used for:
number of defects per unit
A point which is outside of the lower control limit on an R-chart (range chart):
should be investigated because an assignable cause of variation might be present
ANSWERS LATEST UPDATE
A tool that is not used for quality is:
Redesign
Which isn't a cost of quality?
Extended Service Contracts
Lost productiont ime, scrap, and rework are examples of:
internal failure costs
Warrently service, processing of complaints, and costs of litigation are examples
of:
external failure costs
Costs of inspectors, testing, test equipment, and labrs are examples of:
Appraisal costs
Quality planning and administration, quality training, and quality control
procedures are examples of:
prevention costs
Fixing a problem will often cost money; to minimize these costs it is best to find
and fix the problem:
during the design phase
ISO 9000 currently requires _____ of a certified organization.
Continuous improvement
Which of the following is an element of TQM?
all of the above
The tool that is useful in documenting the current process is:
a flow chart
The process of identifiying other organizations that are best at some facet of your
operations, and then modeling your organization after them is known as:
competitive benchmarking
Giving workers responsibility for quality improvements and authority to make
chagnes in known as:
employee empowerment
A control chart used to monitor the process mean is the:
x-bar chart (mean control chart)
A control chart used to monitor the fraction of defectives generated by a process
is the:
p-chart
For which of the following activities would a p-chart be used? To monitor...
the fraction defective
A c-chart is used for:
number of defects per unit
A point which is outside of the lower control limit on an R-chart (range chart):
should be investigated because an assignable cause of variation might be present
