Instructor Manual for
b b
bIntroduction to Infor b b
mation Systems,7e Ke
b b b
lly Rainer, Bra Prince
b b b b
(All Chapters)
b
,IntroductionbtobInformationbSystems,b7thbEdition Instructor’sbManual
Chapterb1b–bIntroductionbtobInformationbSystems
ChapterbOutline
1.1 WhybShouldbIbStudybInformationbSystems?
1.2 OverviewbofbComputer-BasedbInformationbSystems
1.3 HowbDoesbITbImpactbOrganizations?
1.4 ImportancebofbInformationbSystemsbtobSociety
LearningbObjectives
1. Identifybthebreasonsbwhybbeingbanbinformedbuserbofbinformationbsystemsbisbimportantbinbtoday’sbworld.
2. Describebthebvariousbtypesbofbcomputer-basedbinformationbsystemsbinbanborganization.
3. Discussbwaysbinbwhichbinformationbtechnologybcanbaffectbmanagersbandbnonmanagerialbworkers.
4. Identifybpositivebandbnegativebsocietalbeffectsbofbthebincreasedbusebofbinformationbtechnology.
TeachingbTipsbandbStrategies
Today’sbstudentsbusebtechnologybinbwaysbthatbwerebnotbevenbdreamedbofbjustbabdecadebago.bHowever,bbe
causebthesebstudentsbhavebgrownbupbsurroundedbbybandbusingbvariousbtechnologies,binformationbtechnol
ogybhasbbecomebanbintegralbpartbofbtheirblives.bUnfortunately,bmanybstudentsbseldombthinkbaboutbthebwhy
sbandbwhereforesbbehindbthebtechnologiesbthebusebeverybday.
Ibhavebfoundbtheyboftenbfailbtobrecognize,bunderstandborbevenbseebhowbinformationbtechnologybimpactsbthe
m,btheirblivesbandbtheirbcareers.bSobitbisbimportantbtobletbthembknowbwhatbisbinbitbforbthem,bevenbifbtheybarebno
tbmajoringbinbinformationbSystems.bThebtextbookbauthorsbdobabgoodbjobbofbthisbbybincludingbab“What’sbInbI
tbForbMe?”bsectionbatbthebstartbofbeachbchapter.
Throughoutbthisbcourse,bitbisbimportantbforbus,btheirbinstructors,btobencouragebourbstudentsbtobstepbbackbandb
observebthebbiggerbpicturebasbtobwhatbcomprisesbthebfundamentalsbofbManagementbInformationbSystems.bU
nfortunately,bifbyoubhavebnotbfoundboutbalready,byoubwillbfindbsomebstudentsbwhobwillbthinkbthisbclassbisbbo
ringborbevenbcomplainbtheybalreadyb“knowbitball”.
Pointboutbthatbtheybshouldblookbatbtheb“What’sbInbItbForbMe?”bsectionbofbthebchapters.bThisbshouldbbebdonebe
arlybinbthebcourse.bAsbpartbofbyourbcoursebintroductionsbonbthebfirstbdaybofbclass,byoubmightbconsiderbasking
bstudentsbwhatbtheirbmajorbcoursebofbstudybis.bKnowingbeachbstudent’sbmajorbandbpossiblebcareerbgoalsbwill
bhelpbyoubtailorbexamples,bclassroombassignmentsbandbdiscussionbtobthebinterestsbofbthebstudents.
ExplainingbhowbMISbhasbaffectedbbusinessesbasbwellbasbworkersbalikebhelpsbtobgetbstudentsbinterestedbinbthi
sbclass.bItbalsobhelpsbstudentsbtobunderstandbthebimportancebwhenbtheybarebtoldbstoriesbofbhowbcomputersbhav
ebevolvedbandbhowbMISbandbDecisionbSupportbSystemsb(discussedbinbablatebchapter)bhavebmadebmanageme
ntbdecision-makingbeasierbandbmorebreliable.
Tobsupportbyourbclassbdiscussionsbandbexamplesbthroughbthebcourse,bIbtrybtobbringbinbexamplesbfrombthebl
ocalbarea.bMostbcommunitiesbaroundbcollegebandbuniversitybcampusesbhavebbusinessesborbgovernmentba
genciesbthatboperatebdatabcenters.bManybtimes,bstudentsbarebunawarebthatbtheybarebthere.bInbmostbcases,bth
eblocalbChamberbofbCommercebor,bifbyourbschoolbhasbone,babgroupbofblocalbbusinessbleadersbyoubperiodic
allybmeetbwithbyourbdeanbmightbinbyoubfindbthesebsites.
,IntroductionbtobInformationbSystems,b7thbEdition Instructor’sbManual
Youbmightbalsobconsiderbsupportingbyourbclassbdiscussionsbonbthebimportancebofbcomputerbtechnologyb
usingbexamplesbofbhowbcompaniesbhavebmovedbtobemailbtobsavebmoneyboverbusingbsnailbmailb(postalbse
rvice).bStudentsbcanbbebintroducedbtobthebconceptbthatbITbmustbbebpairedbwithbbusinessbprocessesbtobhar
nessbIT’sbpotential.
ITbisbimportantbtobbusinessbleadersballboverbthebworld.bTherebarebsalarybstatisticsbforballbmajorsb(youbcanbgetbt
hisbinformationbfrombUSAbToday’sbwebsitebwww.usatoday.com),bPayscale.comb(www.payscale.com)borbS
alary.comb(www.Salary.com).bHistorically,btherebarebalwaysbabfewbIT-
relatedbjobsbinbthebtopb10bhighestbpayingbjobsbforbcollegebgrades.bThisbusuallybgetsbsomebstudents’battention,
bespeciallybifbtheybrealizebthatbifbtheybarebmorebtechnologybsavvybtheybwillbtendbtobmakebmorebmoney.
Finally,bhavebyourbstudentsblookbatbtheblocalbHelpbWantedbadsbtobseebhowbmanybjobbpostingsbforbwhatbmi
ghtbbebconsideredbnon-technicalbjobsbrequirebsomebITbknowledge.
Blackboard/CMSbsuggestions
Mostbcollegesbandbuniversitiesbhavebdesignbrequirementsbonbthebstructurebofbonlinebcoursesbandbwhatbshou
ldbbebincludedbinbthebcampus’bCoursebManagementbSystembwherebthebclassbisbonlineborbasbabsupplementbt
obanbin-classblecture-
basedbclass.bSobwhatbIbambincludingbherebinbthisbsectionbforbthisbandbthebrestbofbthebchapterbInstructorbGuid
esbisbbasedbonbwhatbIbhaveblearnedbfrombnearlybfifteen-yearsbteachingbthisbclass,bandbalmostbten-
yearsbteachingbitbonline.
Ibusuallybstartbthebtermbwithbanbonlinebdiscussionbquestionbaskingbthebstudentsbaboutbtheirbmajors,bwhatbthey
bthinkbtheirbtechnicalbknowledgebisb(thisbcanbsometimesbbebsurprisingbbecausebtheybusuallyboverbover-
bestimatebwhatbtheybreallybknow),bandbifbtheybanybfearsbaboutbtechnology.bForbthisbexercise,bIbusuallybdobnotb
permitbothersbinbthebclassbtobcommentbonbanotherbstudent’sbresponse.bIbusebthisbmainlybtobgagebthebknowled
gebandbbackgroundbofbthebclass.
Ibalwaysbrecordbabshortbvideobforbeachbchapterbforbmybonlinebclasses.bIbhavebfoundbthatbifbIbrecordbabcomp
leteblecture,bmostbstudentsbdobnotbwatchbit.bSobIbdobabtenbtobfifteenbminutebchapterboverviewbvideo.
Ifbyoubarebteachingbanbonlinebclassborbareblookingbforbabshortbvideobforbablecturebclass,bIbcanbusuallybfindbt
opicbrelevantbvideosbatbhttp://youtube.com.bThebproblembisbthatbsometimesbtheybarebproductbdemosborbsa
lesbvideos,bbutbtheybstillbusuallybpresentbrelevantbinformationborbconcepts.
ThebOpeningbCaseb–bFanDuelbandbDraftKings
1. Describebhowbinformationbtechnologybisbessentialbtobthebcompanies’boperations.
ANSWER:
FanDuelbandbDraftbKingsboperatebweb-
basedbdailybfantasybsportsb(DFS)bgames.bThesebcompaniesbspendbmillionsbofbdollarsbonbcomputingbpo
werbfrombAmazonbWebbServicesbandbotherbcloudbcomputingbproviders.bCloudbcomputingb(discussedbi
nbTechnologybGuideb3)benablesbthebcompaniesbtobmanage,basbonlybonebexample,bthebincreasebinbwebbtra
fficbjustbbeforebSunday’sbNFLbkickoff.bAtbthatbtime,bthebfirmsbmustbmanagebhundredsbofbthousandsbofbs
imultaneousbusers,bwhobmakebabmyriadbofbrosterbchangesbperbhour.bThebcompaniesbalsobprovidebmillio
nsbofblivebscoringbupdatesbperbminutebduringbgames,bmeaningbthatbtheybmustbmanagebalmostb10bterabyt
esbofbnetworkbtrafficbduringbgamebday.bTheybalsobmustbhavebeasy-to-usebapps.
Level:bEasy
Section/LearningbObjective:bSectionb1.1b/LearningbObjectiveb1
, IntroductionbtobInformationbSystems,b7thbEdition Instructor’sbManual
Bloom’sbCategory:bApplicationb
AACSBbCategory:bTechnology
2. Isbinformationbtechnologybonebofbthebcompanies’bproblems?bExplainbyourbanswer.
ANSWER:
No.bTheirbmainbproblemsbincludebthebobstaclebthatbtheybcanboperatebonlybasblongbasbthebfederalbgovern
mentbandbstatebgovernmentsballowbthembtobdobso;bpendingblitigationbinbthreebstates;bandbthebfactbthatb60b
percentbofbthebfirms’brevenuebcomesbfrombapproximatelyb15,000bhigh-
volumebplayersbwageringbatbleastb$10,000bperbyear.
Level:bMedium
Section/LearningbObjective:bSectionb1.1b/LearningbObjectiveb1b
Bloom’sbCategory:bApplication
AACSBbCategory:bTechnology
3. Describebthebcompanies’binformationbtechnologybinfrastructure.bNowbdiscussbpossiblebtechnologicalb
problemsbthatbthebcompaniesbmightbhave.
ANSWER:
Abcompany’sbinformationbtechnologybinfrastructurebisbcomposedbofbtheirbplatform,bpersonnelbandbser
vices.bFanDuelbandbDraftKingsbutilizebfreebwebbbasedbappsbthatbneedbconstantbupdatingbwithbnewbstati
sticsbmeaningbtheybusebablargebnumberbofbpersonnel.bThisbcanbprovidebchallengesbifbabcompetitorbcom
esboutbwithbabmorebappealingbapp/platformband/orbdevelopsbabwaybtobupdatebatbthebsamebspeedbwithble
ssbresources.
Level:bMedium
Section/LearningbObjective:bSectionb1.1b/LearningbObjectiveb1b
Bloom’sbCategory:bApplication
AACSBbCategory:bTechnology
4. Thebcompaniesbfacebseriousbproblemsbthatbarebnotbrelatedbtobinformationbtechnology.bCanbinformationbt
echnologybhelpbthembaddressbthesebproblems?bWhyborbwhybnot?bExplainbyourbanswer.
ANSWER:
ThebcompaniesbfacebregulatorybproblemsbinbthatbtheyboperatebthroughbabloopholebinbthebUSblawbthatbal
lowsbforbonlinebbettingbandbtheybmustboperatebwithinbguidelinesbatbbothbthebFederalbandbStateblevel.bInb
addition,btheybhavebfaceblegalbchallenges.bStudentsbcanbarguebthebimpactbinformationbtechnologybcanb
havebonbthesebareas.
Level:bMedium
Section/LearningbObjective:bSectionb1.1b/LearningbObjectiveb1b
Bloom’sbCategory:bApplication
AACSBbCategory:bTechnology
IT’sbAboutbBusinessb-b1.1bNewbDeliverybServicesbUsebInformationbTechnology
1. DescribebthebinformationbtechnologybusedbandbdevelopedbbybthebentrepreneursbwhobfoundedbInstacart,b
Postmates,bGrubHub/Seamless,bUber,bandbOlabCabs.bWhatbisbthebimpactbofbthesebtechnologiesbonbthebc
ostsbofbstartingbabbusiness?
b b
bIntroduction to Infor b b
mation Systems,7e Ke
b b b
lly Rainer, Bra Prince
b b b b
(All Chapters)
b
,IntroductionbtobInformationbSystems,b7thbEdition Instructor’sbManual
Chapterb1b–bIntroductionbtobInformationbSystems
ChapterbOutline
1.1 WhybShouldbIbStudybInformationbSystems?
1.2 OverviewbofbComputer-BasedbInformationbSystems
1.3 HowbDoesbITbImpactbOrganizations?
1.4 ImportancebofbInformationbSystemsbtobSociety
LearningbObjectives
1. Identifybthebreasonsbwhybbeingbanbinformedbuserbofbinformationbsystemsbisbimportantbinbtoday’sbworld.
2. Describebthebvariousbtypesbofbcomputer-basedbinformationbsystemsbinbanborganization.
3. Discussbwaysbinbwhichbinformationbtechnologybcanbaffectbmanagersbandbnonmanagerialbworkers.
4. Identifybpositivebandbnegativebsocietalbeffectsbofbthebincreasedbusebofbinformationbtechnology.
TeachingbTipsbandbStrategies
Today’sbstudentsbusebtechnologybinbwaysbthatbwerebnotbevenbdreamedbofbjustbabdecadebago.bHowever,bbe
causebthesebstudentsbhavebgrownbupbsurroundedbbybandbusingbvariousbtechnologies,binformationbtechnol
ogybhasbbecomebanbintegralbpartbofbtheirblives.bUnfortunately,bmanybstudentsbseldombthinkbaboutbthebwhy
sbandbwhereforesbbehindbthebtechnologiesbthebusebeverybday.
Ibhavebfoundbtheyboftenbfailbtobrecognize,bunderstandborbevenbseebhowbinformationbtechnologybimpactsbthe
m,btheirblivesbandbtheirbcareers.bSobitbisbimportantbtobletbthembknowbwhatbisbinbitbforbthem,bevenbifbtheybarebno
tbmajoringbinbinformationbSystems.bThebtextbookbauthorsbdobabgoodbjobbofbthisbbybincludingbab“What’sbInbI
tbForbMe?”bsectionbatbthebstartbofbeachbchapter.
Throughoutbthisbcourse,bitbisbimportantbforbus,btheirbinstructors,btobencouragebourbstudentsbtobstepbbackbandb
observebthebbiggerbpicturebasbtobwhatbcomprisesbthebfundamentalsbofbManagementbInformationbSystems.bU
nfortunately,bifbyoubhavebnotbfoundboutbalready,byoubwillbfindbsomebstudentsbwhobwillbthinkbthisbclassbisbbo
ringborbevenbcomplainbtheybalreadyb“knowbitball”.
Pointboutbthatbtheybshouldblookbatbtheb“What’sbInbItbForbMe?”bsectionbofbthebchapters.bThisbshouldbbebdonebe
arlybinbthebcourse.bAsbpartbofbyourbcoursebintroductionsbonbthebfirstbdaybofbclass,byoubmightbconsiderbasking
bstudentsbwhatbtheirbmajorbcoursebofbstudybis.bKnowingbeachbstudent’sbmajorbandbpossiblebcareerbgoalsbwill
bhelpbyoubtailorbexamples,bclassroombassignmentsbandbdiscussionbtobthebinterestsbofbthebstudents.
ExplainingbhowbMISbhasbaffectedbbusinessesbasbwellbasbworkersbalikebhelpsbtobgetbstudentsbinterestedbinbthi
sbclass.bItbalsobhelpsbstudentsbtobunderstandbthebimportancebwhenbtheybarebtoldbstoriesbofbhowbcomputersbhav
ebevolvedbandbhowbMISbandbDecisionbSupportbSystemsb(discussedbinbablatebchapter)bhavebmadebmanageme
ntbdecision-makingbeasierbandbmorebreliable.
Tobsupportbyourbclassbdiscussionsbandbexamplesbthroughbthebcourse,bIbtrybtobbringbinbexamplesbfrombthebl
ocalbarea.bMostbcommunitiesbaroundbcollegebandbuniversitybcampusesbhavebbusinessesborbgovernmentba
genciesbthatboperatebdatabcenters.bManybtimes,bstudentsbarebunawarebthatbtheybarebthere.bInbmostbcases,bth
eblocalbChamberbofbCommercebor,bifbyourbschoolbhasbone,babgroupbofblocalbbusinessbleadersbyoubperiodic
allybmeetbwithbyourbdeanbmightbinbyoubfindbthesebsites.
,IntroductionbtobInformationbSystems,b7thbEdition Instructor’sbManual
Youbmightbalsobconsiderbsupportingbyourbclassbdiscussionsbonbthebimportancebofbcomputerbtechnologyb
usingbexamplesbofbhowbcompaniesbhavebmovedbtobemailbtobsavebmoneyboverbusingbsnailbmailb(postalbse
rvice).bStudentsbcanbbebintroducedbtobthebconceptbthatbITbmustbbebpairedbwithbbusinessbprocessesbtobhar
nessbIT’sbpotential.
ITbisbimportantbtobbusinessbleadersballboverbthebworld.bTherebarebsalarybstatisticsbforballbmajorsb(youbcanbgetbt
hisbinformationbfrombUSAbToday’sbwebsitebwww.usatoday.com),bPayscale.comb(www.payscale.com)borbS
alary.comb(www.Salary.com).bHistorically,btherebarebalwaysbabfewbIT-
relatedbjobsbinbthebtopb10bhighestbpayingbjobsbforbcollegebgrades.bThisbusuallybgetsbsomebstudents’battention,
bespeciallybifbtheybrealizebthatbifbtheybarebmorebtechnologybsavvybtheybwillbtendbtobmakebmorebmoney.
Finally,bhavebyourbstudentsblookbatbtheblocalbHelpbWantedbadsbtobseebhowbmanybjobbpostingsbforbwhatbmi
ghtbbebconsideredbnon-technicalbjobsbrequirebsomebITbknowledge.
Blackboard/CMSbsuggestions
Mostbcollegesbandbuniversitiesbhavebdesignbrequirementsbonbthebstructurebofbonlinebcoursesbandbwhatbshou
ldbbebincludedbinbthebcampus’bCoursebManagementbSystembwherebthebclassbisbonlineborbasbabsupplementbt
obanbin-classblecture-
basedbclass.bSobwhatbIbambincludingbherebinbthisbsectionbforbthisbandbthebrestbofbthebchapterbInstructorbGuid
esbisbbasedbonbwhatbIbhaveblearnedbfrombnearlybfifteen-yearsbteachingbthisbclass,bandbalmostbten-
yearsbteachingbitbonline.
Ibusuallybstartbthebtermbwithbanbonlinebdiscussionbquestionbaskingbthebstudentsbaboutbtheirbmajors,bwhatbthey
bthinkbtheirbtechnicalbknowledgebisb(thisbcanbsometimesbbebsurprisingbbecausebtheybusuallyboverbover-
bestimatebwhatbtheybreallybknow),bandbifbtheybanybfearsbaboutbtechnology.bForbthisbexercise,bIbusuallybdobnotb
permitbothersbinbthebclassbtobcommentbonbanotherbstudent’sbresponse.bIbusebthisbmainlybtobgagebthebknowled
gebandbbackgroundbofbthebclass.
Ibalwaysbrecordbabshortbvideobforbeachbchapterbforbmybonlinebclasses.bIbhavebfoundbthatbifbIbrecordbabcomp
leteblecture,bmostbstudentsbdobnotbwatchbit.bSobIbdobabtenbtobfifteenbminutebchapterboverviewbvideo.
Ifbyoubarebteachingbanbonlinebclassborbareblookingbforbabshortbvideobforbablecturebclass,bIbcanbusuallybfindbt
opicbrelevantbvideosbatbhttp://youtube.com.bThebproblembisbthatbsometimesbtheybarebproductbdemosborbsa
lesbvideos,bbutbtheybstillbusuallybpresentbrelevantbinformationborbconcepts.
ThebOpeningbCaseb–bFanDuelbandbDraftKings
1. Describebhowbinformationbtechnologybisbessentialbtobthebcompanies’boperations.
ANSWER:
FanDuelbandbDraftbKingsboperatebweb-
basedbdailybfantasybsportsb(DFS)bgames.bThesebcompaniesbspendbmillionsbofbdollarsbonbcomputingbpo
werbfrombAmazonbWebbServicesbandbotherbcloudbcomputingbproviders.bCloudbcomputingb(discussedbi
nbTechnologybGuideb3)benablesbthebcompaniesbtobmanage,basbonlybonebexample,bthebincreasebinbwebbtra
fficbjustbbeforebSunday’sbNFLbkickoff.bAtbthatbtime,bthebfirmsbmustbmanagebhundredsbofbthousandsbofbs
imultaneousbusers,bwhobmakebabmyriadbofbrosterbchangesbperbhour.bThebcompaniesbalsobprovidebmillio
nsbofblivebscoringbupdatesbperbminutebduringbgames,bmeaningbthatbtheybmustbmanagebalmostb10bterabyt
esbofbnetworkbtrafficbduringbgamebday.bTheybalsobmustbhavebeasy-to-usebapps.
Level:bEasy
Section/LearningbObjective:bSectionb1.1b/LearningbObjectiveb1
, IntroductionbtobInformationbSystems,b7thbEdition Instructor’sbManual
Bloom’sbCategory:bApplicationb
AACSBbCategory:bTechnology
2. Isbinformationbtechnologybonebofbthebcompanies’bproblems?bExplainbyourbanswer.
ANSWER:
No.bTheirbmainbproblemsbincludebthebobstaclebthatbtheybcanboperatebonlybasblongbasbthebfederalbgovern
mentbandbstatebgovernmentsballowbthembtobdobso;bpendingblitigationbinbthreebstates;bandbthebfactbthatb60b
percentbofbthebfirms’brevenuebcomesbfrombapproximatelyb15,000bhigh-
volumebplayersbwageringbatbleastb$10,000bperbyear.
Level:bMedium
Section/LearningbObjective:bSectionb1.1b/LearningbObjectiveb1b
Bloom’sbCategory:bApplication
AACSBbCategory:bTechnology
3. Describebthebcompanies’binformationbtechnologybinfrastructure.bNowbdiscussbpossiblebtechnologicalb
problemsbthatbthebcompaniesbmightbhave.
ANSWER:
Abcompany’sbinformationbtechnologybinfrastructurebisbcomposedbofbtheirbplatform,bpersonnelbandbser
vices.bFanDuelbandbDraftKingsbutilizebfreebwebbbasedbappsbthatbneedbconstantbupdatingbwithbnewbstati
sticsbmeaningbtheybusebablargebnumberbofbpersonnel.bThisbcanbprovidebchallengesbifbabcompetitorbcom
esboutbwithbabmorebappealingbapp/platformband/orbdevelopsbabwaybtobupdatebatbthebsamebspeedbwithble
ssbresources.
Level:bMedium
Section/LearningbObjective:bSectionb1.1b/LearningbObjectiveb1b
Bloom’sbCategory:bApplication
AACSBbCategory:bTechnology
4. Thebcompaniesbfacebseriousbproblemsbthatbarebnotbrelatedbtobinformationbtechnology.bCanbinformationbt
echnologybhelpbthembaddressbthesebproblems?bWhyborbwhybnot?bExplainbyourbanswer.
ANSWER:
ThebcompaniesbfacebregulatorybproblemsbinbthatbtheyboperatebthroughbabloopholebinbthebUSblawbthatbal
lowsbforbonlinebbettingbandbtheybmustboperatebwithinbguidelinesbatbbothbthebFederalbandbStateblevel.bInb
addition,btheybhavebfaceblegalbchallenges.bStudentsbcanbarguebthebimpactbinformationbtechnologybcanb
havebonbthesebareas.
Level:bMedium
Section/LearningbObjective:bSectionb1.1b/LearningbObjectiveb1b
Bloom’sbCategory:bApplication
AACSBbCategory:bTechnology
IT’sbAboutbBusinessb-b1.1bNewbDeliverybServicesbUsebInformationbTechnology
1. DescribebthebinformationbtechnologybusedbandbdevelopedbbybthebentrepreneursbwhobfoundedbInstacart,b
Postmates,bGrubHub/Seamless,bUber,bandbOlabCabs.bWhatbisbthebimpactbofbthesebtechnologiesbonbthebc
ostsbofbstartingbabbusiness?
