104 Cos - Client centered design
1. A 3-dimensional representation of shape is known as what?: Form
2. A client should be greeted within the first what?: 10 seconds
3. A dominant, protruding forehead and chin or a small nose are
characteris- tics of a what?: Concave profile
4.A series of connected points that can be straight, curved or any
combination is a(n) what?: Line
5. A two-dimensional representation of form consisting of length and
width, but not depth, is called a what?: Shape
6. Actions that can NOT help reinforce client satisfaction during the
complete service essential include what?: Asking questions to determine
what the client wants
7. Adding volume to the fringe area will visually shorten the length of the
nose in which profile?: Convex
8. Analyzing the guests wants and needs occurs during which service
essen- tial?: Consult
9. At what point would you gain agreement to move forward during the
consult service essential?: after all questions have been clarified
10.Clients choosing which type of clothing style love silk, flower prints,
lace, beads, and pastel shades of color?: Romantic
11. Clients with this type of neck need mass and fullness around the neck: -
Long
12.Clients with this type of neck should avoid volume a the neck: Short
13.Colors that are neither predominantly warm or cool are referred to
as what?: Neutral
14.Cool colors contain blue, green, and or what?: Violet
15.Creating as a designer is all about what?: Practicing and performing
16.Ensuring the clients comfort during the service describes which
service essential?: Create
17.Follow-up after the salon visit is done during which of the service
essen- tials?: Complete
18.Greeting the guest is an element of which service essential?: Connect
19.Hairstyles for narrow shoulders should include design lines that do
NOT imply what?: Lines that create a V shape
20.Horizontal lines give the impression of what?: Width
21.How much time should be spent talking about yourself during the
clients salon visit?: not too much
22.How should clients with protruding ears wear heir hair if it is short?:
With volume and fullness at the sides
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, 104 Cos - Client centered design
23.Identify the environment used for the consultation that will help your
client feel comfortable sharing confidential information: private area
24.Identifying the cost of the service is discussed during which of the
follow- ing service essentials?: Consult
25.If the guest feels hesitant about your suggestion made during the
consult service essential you should what?: Ask additional question to
clarify what the guest really wants
26.In which of the three levels of observation does the designer use
qualita- tive analysis?: Detail
27.Newsletters, birthday cards, and thank-you cards are all ways to
provide what?: Follow up
28.What is used during the complete service essential?: Make product
recom- mendatiuons
29.Place the volume either below the jawline or above the temple area
with which face shape?: Round
30.What could identify a feature when recommending a product?:
Natural bristles
31.What term could be used by a client to help uncover what they want in
a hair service?: Shine
32.What term could be used to help uncover problems or challenges
that clients currently have?: Dull
33.Special considerations when determining proper proportions for a
hair deign do NOT include what?: Fragrance of shampoo
34.Straight, convex, and concave are terms used In design that refer
to different types of what?: Profiles
35.Tall and lanky clients generally need volume and or what?: Longer hair
36.The 3 major design elements a form, texture, and what?: Color
37. The 4 design principles are repetition, alternation, progression, and
what?-
: Contrast
38.The arrangement of shapes, lines, and ornamental effects to create
an artistic whole is know as what?: Design
39.The connect service essential involves putting clients at ease and
building what?: Rapport
40.The design principle that refers to a gradual change in an ascending
or descending scale is known as what?: Progression
41.The design principle that refers to a sequential repetition in which two
or more units occur in a repeating pattern, is known as what?: Alternation
42.The five senses that will ensure your clients salon visits is
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1. A 3-dimensional representation of shape is known as what?: Form
2. A client should be greeted within the first what?: 10 seconds
3. A dominant, protruding forehead and chin or a small nose are
characteris- tics of a what?: Concave profile
4.A series of connected points that can be straight, curved or any
combination is a(n) what?: Line
5. A two-dimensional representation of form consisting of length and
width, but not depth, is called a what?: Shape
6. Actions that can NOT help reinforce client satisfaction during the
complete service essential include what?: Asking questions to determine
what the client wants
7. Adding volume to the fringe area will visually shorten the length of the
nose in which profile?: Convex
8. Analyzing the guests wants and needs occurs during which service
essen- tial?: Consult
9. At what point would you gain agreement to move forward during the
consult service essential?: after all questions have been clarified
10.Clients choosing which type of clothing style love silk, flower prints,
lace, beads, and pastel shades of color?: Romantic
11. Clients with this type of neck need mass and fullness around the neck: -
Long
12.Clients with this type of neck should avoid volume a the neck: Short
13.Colors that are neither predominantly warm or cool are referred to
as what?: Neutral
14.Cool colors contain blue, green, and or what?: Violet
15.Creating as a designer is all about what?: Practicing and performing
16.Ensuring the clients comfort during the service describes which
service essential?: Create
17.Follow-up after the salon visit is done during which of the service
essen- tials?: Complete
18.Greeting the guest is an element of which service essential?: Connect
19.Hairstyles for narrow shoulders should include design lines that do
NOT imply what?: Lines that create a V shape
20.Horizontal lines give the impression of what?: Width
21.How much time should be spent talking about yourself during the
clients salon visit?: not too much
22.How should clients with protruding ears wear heir hair if it is short?:
With volume and fullness at the sides
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, 104 Cos - Client centered design
23.Identify the environment used for the consultation that will help your
client feel comfortable sharing confidential information: private area
24.Identifying the cost of the service is discussed during which of the
follow- ing service essentials?: Consult
25.If the guest feels hesitant about your suggestion made during the
consult service essential you should what?: Ask additional question to
clarify what the guest really wants
26.In which of the three levels of observation does the designer use
qualita- tive analysis?: Detail
27.Newsletters, birthday cards, and thank-you cards are all ways to
provide what?: Follow up
28.What is used during the complete service essential?: Make product
recom- mendatiuons
29.Place the volume either below the jawline or above the temple area
with which face shape?: Round
30.What could identify a feature when recommending a product?:
Natural bristles
31.What term could be used by a client to help uncover what they want in
a hair service?: Shine
32.What term could be used to help uncover problems or challenges
that clients currently have?: Dull
33.Special considerations when determining proper proportions for a
hair deign do NOT include what?: Fragrance of shampoo
34.Straight, convex, and concave are terms used In design that refer
to different types of what?: Profiles
35.Tall and lanky clients generally need volume and or what?: Longer hair
36.The 3 major design elements a form, texture, and what?: Color
37. The 4 design principles are repetition, alternation, progression, and
what?-
: Contrast
38.The arrangement of shapes, lines, and ornamental effects to create
an artistic whole is know as what?: Design
39.The connect service essential involves putting clients at ease and
building what?: Rapport
40.The design principle that refers to a gradual change in an ascending
or descending scale is known as what?: Progression
41.The design principle that refers to a sequential repetition in which two
or more units occur in a repeating pattern, is known as what?: Alternation
42.The five senses that will ensure your clients salon visits is
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