101 Cos life skills
1. "No show" clients can NOT be handled with what strategy?: Never
discussing the missed appointment
2. A foot doctor is called a what?: Podiatrist
3. A recommendation to prevent foot and leg problems would be what?: -
Change positions frequently
4. Adjusting your behavior to ensure your messages are being
understood, and adapting your approach is referred to as what?: Flexing
5. After performing a service on a hard-to-deal-with client, Diane vents her
frustrations to other clients. What term identifies Dians display of
emotions?-
: Attitude
6. What is NOT a trust buster in a work environment?: Integrity
7. What is NOT a guideline that reflects the basics of makeup application?:
-
Makeup should always be obvious and dramatic
8. What movement does NOT cause Carpal Tunnel Syndrome?: Using
sharp shears
9. An effective way to build trust is to what?: Communicate in open, honest
ways
10.An example statement of self-respect is what?: "I like myself and i
have integrity."
11.An individuals system of maintaining cleanliness and health is known
as what?: Personal hygiene
12.Ann, a loyal client, has just arrived late for her appointment. How should
a salon professional handle this situation?: explain what services you
have time to complete
13. As soon as you notice a discussion is getting off-track, you should
what?-
: Bring it back to the main issue
14.Eye contact, smiling and posture are all examples of what?:
Nonverbal communication
15.Fatigue can be prevented through what?: Rest and relaxation
16.Hair is considered beautiful when it is what?: Clean and healthy
17.Health hazards, such as impure air and improper storage or use of
food, fall under the category of what?: Public hygiene
18.How should a salon professional respond to a client insisting on a
certain hair color that would not be flattering to their complexion?: By
tactfully sug- gesting otherwise
19.If a person matches their actions with their words, it is an example
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, 101 Cos life skills
of what?: Integrity
20.Keeping muscles toned, organs working properly and equipping the
body to better cope with a stressful situation are proven results related to
what?: - Exercise
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1. "No show" clients can NOT be handled with what strategy?: Never
discussing the missed appointment
2. A foot doctor is called a what?: Podiatrist
3. A recommendation to prevent foot and leg problems would be what?: -
Change positions frequently
4. Adjusting your behavior to ensure your messages are being
understood, and adapting your approach is referred to as what?: Flexing
5. After performing a service on a hard-to-deal-with client, Diane vents her
frustrations to other clients. What term identifies Dians display of
emotions?-
: Attitude
6. What is NOT a trust buster in a work environment?: Integrity
7. What is NOT a guideline that reflects the basics of makeup application?:
-
Makeup should always be obvious and dramatic
8. What movement does NOT cause Carpal Tunnel Syndrome?: Using
sharp shears
9. An effective way to build trust is to what?: Communicate in open, honest
ways
10.An example statement of self-respect is what?: "I like myself and i
have integrity."
11.An individuals system of maintaining cleanliness and health is known
as what?: Personal hygiene
12.Ann, a loyal client, has just arrived late for her appointment. How should
a salon professional handle this situation?: explain what services you
have time to complete
13. As soon as you notice a discussion is getting off-track, you should
what?-
: Bring it back to the main issue
14.Eye contact, smiling and posture are all examples of what?:
Nonverbal communication
15.Fatigue can be prevented through what?: Rest and relaxation
16.Hair is considered beautiful when it is what?: Clean and healthy
17.Health hazards, such as impure air and improper storage or use of
food, fall under the category of what?: Public hygiene
18.How should a salon professional respond to a client insisting on a
certain hair color that would not be flattering to their complexion?: By
tactfully sug- gesting otherwise
19.If a person matches their actions with their words, it is an example
1/3
, 101 Cos life skills
of what?: Integrity
20.Keeping muscles toned, organs working properly and equipping the
body to better cope with a stressful situation are proven results related to
what?: - Exercise
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