103 Cos Business
1.A client retention strategy that involves clients booking a future appoint-
ment before leaving the salon during a current visit is known as what?:
Pre- booking
2.A form of operation in which an initial purchase fee plus a monthly
service charge is paid to the parent corporation is called a(n) what?:
Franchise
3.A personalized approach is also referred to as what?: Chair side manner
4.A realistic goal is one that what?: You believe can be accomplished
5.A rental agreement is known as a what?: Lease
6.A set income given to an employee on a weekly or monthly basis is
known as what?: Salary
7.A sole proprietorship is a business owned by what?: One person
8.According to statistics, how often does the average loyal client visit
a salon?: Every 6 weeks
9.Adding the clients service total and retail total for one visit will achieve
what result?: Average ticket
10.What action does NOT describe how to create a plan to achieve
your goals?: Avoid alternate plans
11.What does NOT apply to the independent salon?: Uses a set business
plan provided by a parent company
12.What is NOT an important factor to research in the process of
salon planning?: Inaccessible parking
13.All payments received from clients for services and home care
products purchased is known as what?: Income
14.An effective strategy to ensure a return visit from a client is to what?:
Pro- vide exceptional service
15.An example of a lability on your financial statement would be what?:
Money you owe on a credit card
16.An important aspect to remember when managing the financial
operations of a salon is to what?: Create a budget
17.An operating agreement in which a business functions under a
parent corporation in exchange for promotion, advertising and
management is a what?: Franchise
18.Before a salon owner can hire employees they need to apply for
a(n) what?: Federal Employer Identification Number
19.Before an interview begins, you might be asked to fill out a(n) what?:
Ap- plication
20.Beverages, food, magazines and umbrella stands in the salon are
exam- ples of what?: Comforts
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, 103 Cos Business
21.Compliance with all local, state/province and federal rules, regulations
and laws is the responsibility of who?: The salon owner
22.Dependability as a work principle can be described as what?: Showing
up on time and ready to work
23.During a hob interview it is very important to what?: Stay calm and
be yourself
24.Earning additional payment based on the number of clients a salon
pro- fessional brings into the salon is what type of compensation?: Salary
plus commission
25.Features of a product are its characteristics, which might include what?:
Size of container
26.For salon professionals just starting out, the most common and
immediate source of referrals is what?: Word-of-mouth recommendations
27.I will get a jo within the next 60 days is an example of a what?: Timely
goal
28.If all of your appointment times have been scheduled with clients for
a given day, the term to describe this is a what?: Full book
29.Important information about the client, combined with the financial
values of a client, is referred to as the what?: Client factor
30.In many cases, the first person to greet a client is the what?: Receptionis
31.Insurance benefits might NOT include what?: Car insurance
32.It is wise to keep all records of daily sales and services for what?: 5-7
years
33.Location is the most important factor in what?: Opening a salon
business
34.Measurable goals will help you get organized and what?: Track
your progress
35.Net worth is calculated by subtracting liabilities from what?: Assets
36.What is NOT considered a benefit?: Salary
37.Offering an additional hair coloring service to the client who
originally scheduled a haircut appointment is an example of what?:
Upselling
38.Pareto's principle is called the what?: 80/20 rule
39.Passion as a work principle can be described as what?: Showing that
you love what you do
40.Placing aromatic soaps and lotions in restrooms is an example of
what principle?: Little things make big differences
41.Products purchased by the salon owner for use during client services
and for retailing are known as stock in quantity or what?: Inventory
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1.A client retention strategy that involves clients booking a future appoint-
ment before leaving the salon during a current visit is known as what?:
Pre- booking
2.A form of operation in which an initial purchase fee plus a monthly
service charge is paid to the parent corporation is called a(n) what?:
Franchise
3.A personalized approach is also referred to as what?: Chair side manner
4.A realistic goal is one that what?: You believe can be accomplished
5.A rental agreement is known as a what?: Lease
6.A set income given to an employee on a weekly or monthly basis is
known as what?: Salary
7.A sole proprietorship is a business owned by what?: One person
8.According to statistics, how often does the average loyal client visit
a salon?: Every 6 weeks
9.Adding the clients service total and retail total for one visit will achieve
what result?: Average ticket
10.What action does NOT describe how to create a plan to achieve
your goals?: Avoid alternate plans
11.What does NOT apply to the independent salon?: Uses a set business
plan provided by a parent company
12.What is NOT an important factor to research in the process of
salon planning?: Inaccessible parking
13.All payments received from clients for services and home care
products purchased is known as what?: Income
14.An effective strategy to ensure a return visit from a client is to what?:
Pro- vide exceptional service
15.An example of a lability on your financial statement would be what?:
Money you owe on a credit card
16.An important aspect to remember when managing the financial
operations of a salon is to what?: Create a budget
17.An operating agreement in which a business functions under a
parent corporation in exchange for promotion, advertising and
management is a what?: Franchise
18.Before a salon owner can hire employees they need to apply for
a(n) what?: Federal Employer Identification Number
19.Before an interview begins, you might be asked to fill out a(n) what?:
Ap- plication
20.Beverages, food, magazines and umbrella stands in the salon are
exam- ples of what?: Comforts
1/
6
, 103 Cos Business
21.Compliance with all local, state/province and federal rules, regulations
and laws is the responsibility of who?: The salon owner
22.Dependability as a work principle can be described as what?: Showing
up on time and ready to work
23.During a hob interview it is very important to what?: Stay calm and
be yourself
24.Earning additional payment based on the number of clients a salon
pro- fessional brings into the salon is what type of compensation?: Salary
plus commission
25.Features of a product are its characteristics, which might include what?:
Size of container
26.For salon professionals just starting out, the most common and
immediate source of referrals is what?: Word-of-mouth recommendations
27.I will get a jo within the next 60 days is an example of a what?: Timely
goal
28.If all of your appointment times have been scheduled with clients for
a given day, the term to describe this is a what?: Full book
29.Important information about the client, combined with the financial
values of a client, is referred to as the what?: Client factor
30.In many cases, the first person to greet a client is the what?: Receptionis
31.Insurance benefits might NOT include what?: Car insurance
32.It is wise to keep all records of daily sales and services for what?: 5-7
years
33.Location is the most important factor in what?: Opening a salon
business
34.Measurable goals will help you get organized and what?: Track
your progress
35.Net worth is calculated by subtracting liabilities from what?: Assets
36.What is NOT considered a benefit?: Salary
37.Offering an additional hair coloring service to the client who
originally scheduled a haircut appointment is an example of what?:
Upselling
38.Pareto's principle is called the what?: 80/20 rule
39.Passion as a work principle can be described as what?: Showing that
you love what you do
40.Placing aromatic soaps and lotions in restrooms is an example of
what principle?: Little things make big differences
41.Products purchased by the salon owner for use during client services
and for retailing are known as stock in quantity or what?: Inventory
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