USPS SALES AND SERVICES ASSOCIATE TRAINING EXAM
2023-2024 ACTUAL EXAM 250 QUESTIONS AND CORRECT
ANSWERWERS) |ALREADY GRADED A+
Proper design and construction of a mailpiece which conforms to minimum and maximum mailing
standards ensures: - ANSWERWER-Mailability
Correctly identifying nonmachinable characteristics of First-Class Mail letters and applying correct pricing
will help to protect: - ANSWERWER--Revenue generation
-Prevent damage to automation machines
-Prevent harm to employees
-Protect customer mailpieces
A letter that is square instead of rectangular is considered: - ANSWERWER-Nonmachinable
Nonmachinable letters are processed: - ANSWERWER-Manually
Failure to comply with the Bank Secrecy Act (BSA) could result in significant fines of more than ______
per day per incident. - ANSWERWER-$50,000
The customer can request a cashback option when using a debit card up to: - ANSWERWER-$50
In order for a customer to receive cash back; they must use: - ANSWERWER-A debit card with a PIN
Cash back amounts must be in increments of what dollar amount? - ANSWERWER-$10
All postal products and services can be purchased with a credit card except: - ANSWERWER--Passport
fees remitted to the Department of State
-Money Orders
-Trust Fund Deposits
,-Precanceled Stamps
-COD Funds
-SureMoney
-Employee Debts
-Gift Cards
When is the best time to complete PS Form 8105-B, Suspicious TrANSWERaction Report, is: -
ANSWERWER-After the customer leaves the window
Advance deposits must be remitted before: - ANSWERWER-Excessive cash builds up in the SSAs till
The Sales and Services Associate (SSA) must complete PS Form 8105-A, Funds TrANSWERaction Report
when: - ANSWERWER--The customer purchase money orders equaling more than $3,000 in one day
-The customer cashes more than $10,000 of financial instruments in one day
When must a customer be given a receipt? - ANSWERWER-At the end of every trANSWERaction
Postal regulations require that when giving a customer change you: - ANSWERWER-Must count out
each unit of money
What are the 3 ways to detect counterfeit bills? - ANSWERWER--Compare suspected bills with genuine
currency
-Check the watermark and security strip
-Use a pen to validate currency
For check acceptance, the following must be done: - ANSWERWER--Must have a valid photo ID
-Signatures must match
-Name and Address printed on the check
-Verify the customer is not on the bad check list
, -Makes check payable to the Postmaster or US Postal Service
-Records telephone number, ID number and date of birth on check
What does EMV stand for? - ANSWERWER-Europay, MasterCard and Visa
What form is used to give customers a reimbursement for purchases? - ANSWERWER-PS Form 3533,
Application for Refund of Fees, Products and Withdrawal of Customer Accounts
How often must the payment terminals be inspected for tampering? - ANSWERWER-Inspections must
be made daily and should not take place at the same time each day
How often must the Self-Service Kiosk (SSK) be inspected for tampering? - ANSWERWER-Inspections
must be made twice a day
What does Priority Mail Express include: - ANSWERWER--Insurance coverage up to $100 free of charge
-Free USPS Tracking and confirmation services
-No extra charge for Saturday delivery
-Sunday and holiday Guaranteed Delivery is available for an additional fee
What is the delivery standard for Priority Mail Express? - ANSWERWER-1-2 Day Guaranteed Delivery
with a Money Back Guarantee
What time is Priority Mail Express delivered by? - ANSWERWER--12:00 pm or 3
pm -10:30 am for an additional fee
What times is Priority Mail Express Hold for Pickup Service available for pick up by? - ANSWERWER-
10:30 am or 3 pm
What Extra Services are available with Priority Mail Express? - ANSWERWER--Return Receipt
2023-2024 ACTUAL EXAM 250 QUESTIONS AND CORRECT
ANSWERWERS) |ALREADY GRADED A+
Proper design and construction of a mailpiece which conforms to minimum and maximum mailing
standards ensures: - ANSWERWER-Mailability
Correctly identifying nonmachinable characteristics of First-Class Mail letters and applying correct pricing
will help to protect: - ANSWERWER--Revenue generation
-Prevent damage to automation machines
-Prevent harm to employees
-Protect customer mailpieces
A letter that is square instead of rectangular is considered: - ANSWERWER-Nonmachinable
Nonmachinable letters are processed: - ANSWERWER-Manually
Failure to comply with the Bank Secrecy Act (BSA) could result in significant fines of more than ______
per day per incident. - ANSWERWER-$50,000
The customer can request a cashback option when using a debit card up to: - ANSWERWER-$50
In order for a customer to receive cash back; they must use: - ANSWERWER-A debit card with a PIN
Cash back amounts must be in increments of what dollar amount? - ANSWERWER-$10
All postal products and services can be purchased with a credit card except: - ANSWERWER--Passport
fees remitted to the Department of State
-Money Orders
-Trust Fund Deposits
,-Precanceled Stamps
-COD Funds
-SureMoney
-Employee Debts
-Gift Cards
When is the best time to complete PS Form 8105-B, Suspicious TrANSWERaction Report, is: -
ANSWERWER-After the customer leaves the window
Advance deposits must be remitted before: - ANSWERWER-Excessive cash builds up in the SSAs till
The Sales and Services Associate (SSA) must complete PS Form 8105-A, Funds TrANSWERaction Report
when: - ANSWERWER--The customer purchase money orders equaling more than $3,000 in one day
-The customer cashes more than $10,000 of financial instruments in one day
When must a customer be given a receipt? - ANSWERWER-At the end of every trANSWERaction
Postal regulations require that when giving a customer change you: - ANSWERWER-Must count out
each unit of money
What are the 3 ways to detect counterfeit bills? - ANSWERWER--Compare suspected bills with genuine
currency
-Check the watermark and security strip
-Use a pen to validate currency
For check acceptance, the following must be done: - ANSWERWER--Must have a valid photo ID
-Signatures must match
-Name and Address printed on the check
-Verify the customer is not on the bad check list
, -Makes check payable to the Postmaster or US Postal Service
-Records telephone number, ID number and date of birth on check
What does EMV stand for? - ANSWERWER-Europay, MasterCard and Visa
What form is used to give customers a reimbursement for purchases? - ANSWERWER-PS Form 3533,
Application for Refund of Fees, Products and Withdrawal of Customer Accounts
How often must the payment terminals be inspected for tampering? - ANSWERWER-Inspections must
be made daily and should not take place at the same time each day
How often must the Self-Service Kiosk (SSK) be inspected for tampering? - ANSWERWER-Inspections
must be made twice a day
What does Priority Mail Express include: - ANSWERWER--Insurance coverage up to $100 free of charge
-Free USPS Tracking and confirmation services
-No extra charge for Saturday delivery
-Sunday and holiday Guaranteed Delivery is available for an additional fee
What is the delivery standard for Priority Mail Express? - ANSWERWER-1-2 Day Guaranteed Delivery
with a Money Back Guarantee
What time is Priority Mail Express delivered by? - ANSWERWER--12:00 pm or 3
pm -10:30 am for an additional fee
What times is Priority Mail Express Hold for Pickup Service available for pick up by? - ANSWERWER-
10:30 am or 3 pm
What Extra Services are available with Priority Mail Express? - ANSWERWER--Return Receipt
