2024 SMART SERVE ALCOHOL
CERTIFICATION TEST ONTARIO 2024-2025
WITH 300 REAL QUESTIONS & REAL
ANSWERS ONTARIO SMART SERVE EXAM
ALREADY GRADED A+ BY EXPERTS
When stopping service to a guest, you should
a) tell the guest that he or she has had enough
b) ask the guest's companion to help you stop service
c) have a backup person stand next to you as you tell the guest
d) give the guest another drink if it will prevent a confrontation
B
Which statement should be avoided when stopping service to a guest?
a) "You've had enough"
b) "I just want to make sure you get home OK"
c) "It's against the law for me to serve you any more alcohol"
d) "Our company policy does not allow me to serve you any more alcohol"
A
,To prevent an intoxicated guest from driving, you should
a) Have the guest's car towed
b) Warn the guest that you will call the police
c) Physically stop the guest from getting into the car
d) Physically stop the guest from leaving the establishment
B
If a guest is intoxicated when arriving at the establishment,
a) Ask the guest to leave
b) Physically restrain the guest
c) Forcibly take the guests car keys
d) Refuse entry to the establishment
D
Which statement about designated drivers is true?
a) Over serving a guest who came with a designated driver is illegal
b) A server is not liable for overseeing guests with a designated driver
c) Establishments are not liable for over serving guests with a designated
driver
d) A guest can be allowed to become intoxicated if accompanied by a
designated driver
A
,If a fight occurs, you should
a) Separate other guests from the situation
b) Wait and see if the situation resolves itself
c) Stand between the guests who are fighting
d) Try to physically restrain the guests who are fighting
A
Which situation requires you to fill out an incident report?
a) A guest stumbles when getting out of his chair
b) A guest complains about the strength of his first drink
c) A guest has presented a fake ID, which was confiscated
d) A guest is rude to a server after waiting too long for a drink
C
You have decided to stop alcohol service to a group of guests, but your
manager has told you to continue serving them. You should:
a) Serve the guests
b) Ask the manager to serve the guests
c) Tell the guests to leave immediately
d) Express your concern but serve the guests anyway
B
, When handling a fight, when should you call the police?
a) After separating the guests who are fighting
b) After calming down the guests who are fighting
c) After physically restraining the guests who are fighting
d) As soon as your safety or the safety of guests is at risk
D
You witness a drug transaction on the premises. You should:
a) Call the police
b) Ignore the situation to prevent a possible confrontation
c) Do nothing if the transaction occurred outside the building
d) Warn the offenders that you are going to inform your manager
A
State or municipal liquor authorities can issue citations for
a) drunk driving
b) serving a pregnant woman
c) serving alcohol to a minor
d) fighting in the establishment
C
Which is a role of the liquor authority?
a) issue liquor licenses
CERTIFICATION TEST ONTARIO 2024-2025
WITH 300 REAL QUESTIONS & REAL
ANSWERS ONTARIO SMART SERVE EXAM
ALREADY GRADED A+ BY EXPERTS
When stopping service to a guest, you should
a) tell the guest that he or she has had enough
b) ask the guest's companion to help you stop service
c) have a backup person stand next to you as you tell the guest
d) give the guest another drink if it will prevent a confrontation
B
Which statement should be avoided when stopping service to a guest?
a) "You've had enough"
b) "I just want to make sure you get home OK"
c) "It's against the law for me to serve you any more alcohol"
d) "Our company policy does not allow me to serve you any more alcohol"
A
,To prevent an intoxicated guest from driving, you should
a) Have the guest's car towed
b) Warn the guest that you will call the police
c) Physically stop the guest from getting into the car
d) Physically stop the guest from leaving the establishment
B
If a guest is intoxicated when arriving at the establishment,
a) Ask the guest to leave
b) Physically restrain the guest
c) Forcibly take the guests car keys
d) Refuse entry to the establishment
D
Which statement about designated drivers is true?
a) Over serving a guest who came with a designated driver is illegal
b) A server is not liable for overseeing guests with a designated driver
c) Establishments are not liable for over serving guests with a designated
driver
d) A guest can be allowed to become intoxicated if accompanied by a
designated driver
A
,If a fight occurs, you should
a) Separate other guests from the situation
b) Wait and see if the situation resolves itself
c) Stand between the guests who are fighting
d) Try to physically restrain the guests who are fighting
A
Which situation requires you to fill out an incident report?
a) A guest stumbles when getting out of his chair
b) A guest complains about the strength of his first drink
c) A guest has presented a fake ID, which was confiscated
d) A guest is rude to a server after waiting too long for a drink
C
You have decided to stop alcohol service to a group of guests, but your
manager has told you to continue serving them. You should:
a) Serve the guests
b) Ask the manager to serve the guests
c) Tell the guests to leave immediately
d) Express your concern but serve the guests anyway
B
, When handling a fight, when should you call the police?
a) After separating the guests who are fighting
b) After calming down the guests who are fighting
c) After physically restraining the guests who are fighting
d) As soon as your safety or the safety of guests is at risk
D
You witness a drug transaction on the premises. You should:
a) Call the police
b) Ignore the situation to prevent a possible confrontation
c) Do nothing if the transaction occurred outside the building
d) Warn the offenders that you are going to inform your manager
A
State or municipal liquor authorities can issue citations for
a) drunk driving
b) serving a pregnant woman
c) serving alcohol to a minor
d) fighting in the establishment
C
Which is a role of the liquor authority?
a) issue liquor licenses
