ASA 114 CRUISING CATAMARANS QUESTIONS AND
VERIFIED ANSWERS
BLS
integrates the listening skills learned so far
Basic learning sequence
1. Relationship establishment
2. Open Questions(begin)
3. Closed (diagnosis and clarification)
4. paraphrases (used to check out the content)
5. reflection of feelings (key emotions)
6. Summary (reviews and ends interview)
**encouragers (used throughout interview)
key facts of the situation
central emotions and feelings
overall summary of the issue
What is the 3 part goal for BLS?
patient discusses their stories, thoughts, feelings, and behaviors. patients
feels that their stories are heard
What is the result of the BLS?
positive asset search
when you take a wellness approach to draw out strengths and resources-- this gives
the patient a sense of personal power in the interview
empathy
listening carefully, entering the world of the patient and communicate that you
understand the patients world as the patients sees and experiences it
Empathy
What is the key to all human communication and is 30% of all factors making a
successful interview
basic empathy
interviewer responses are interchangeable with the patient
additive empathy
interviewer responses add to or link to what the patient has said
subtractive empathy
, interviewer gives back less or distorts what the patient has said
non-judgmental attitude
it is expressed through vocal qualities and body language and by statements that
neither approve or disapprove.
also it suspends your own opinion and attitudes and assume value neutrality in
relation to your patient
empathy and microskills
positive reward
respect/warmth
concreteness
immediacy
nonjudgmental attitude
authenticity and congruence
relationship- story- goals- restory- action
What is the 5 stage interview sequence?
the world as if you are the client, but being aware that you are separate
from the client
empathy is..
the patient will establish a positive relationship with the interviewer, will
tell their story, will set realistic goals, develop a new story and transfer
new learning to daily life
What is predicted if you use the 5 stage interview?
interpretation, self disclosure, and other influencing skills
What do you use to resolve the conflict?
specific
measurable
attainable
realistic
timed
What are SMART goals?
failure to treat
What is the most common cause of malpractice?
additive empathy
When the interviewer links to an earlier client comment, introduces new frame of
reference, or uses the positive asset search these are components of?
action
VERIFIED ANSWERS
BLS
integrates the listening skills learned so far
Basic learning sequence
1. Relationship establishment
2. Open Questions(begin)
3. Closed (diagnosis and clarification)
4. paraphrases (used to check out the content)
5. reflection of feelings (key emotions)
6. Summary (reviews and ends interview)
**encouragers (used throughout interview)
key facts of the situation
central emotions and feelings
overall summary of the issue
What is the 3 part goal for BLS?
patient discusses their stories, thoughts, feelings, and behaviors. patients
feels that their stories are heard
What is the result of the BLS?
positive asset search
when you take a wellness approach to draw out strengths and resources-- this gives
the patient a sense of personal power in the interview
empathy
listening carefully, entering the world of the patient and communicate that you
understand the patients world as the patients sees and experiences it
Empathy
What is the key to all human communication and is 30% of all factors making a
successful interview
basic empathy
interviewer responses are interchangeable with the patient
additive empathy
interviewer responses add to or link to what the patient has said
subtractive empathy
, interviewer gives back less or distorts what the patient has said
non-judgmental attitude
it is expressed through vocal qualities and body language and by statements that
neither approve or disapprove.
also it suspends your own opinion and attitudes and assume value neutrality in
relation to your patient
empathy and microskills
positive reward
respect/warmth
concreteness
immediacy
nonjudgmental attitude
authenticity and congruence
relationship- story- goals- restory- action
What is the 5 stage interview sequence?
the world as if you are the client, but being aware that you are separate
from the client
empathy is..
the patient will establish a positive relationship with the interviewer, will
tell their story, will set realistic goals, develop a new story and transfer
new learning to daily life
What is predicted if you use the 5 stage interview?
interpretation, self disclosure, and other influencing skills
What do you use to resolve the conflict?
specific
measurable
attainable
realistic
timed
What are SMART goals?
failure to treat
What is the most common cause of malpractice?
additive empathy
When the interviewer links to an earlier client comment, introduces new frame of
reference, or uses the positive asset search these are components of?
action
