MGMT 3820 EXAM QUESTIONS AND ANSWERS
VERIFIED GRADED A++
Management is...
Getting work done through others; efficiency and effectiveness
strategic plan
plans that clarify how a company will position itself over the next two to five years
just-in-time inventory
system in which parts are needed to make something arrive from suppliers just as they
ar eneeded at each stage of production
How old is management as a field of study?
125 years old
What did the Greeks discover over 2500 years ago?
That putting boring repititious tasks to music or a beat led people to be more productive.
Sumerians
They developed a system of writing that enabled them to record and keep track of
goods.
Egyptians
recognized the need for planning,organizaing, and controlling
King Nebuchadnezzar
pioneered techniques for producing goods and using wages to motivate workers
Management wasn't needed until after...
,Industrial Revolution
Joseph Wharton
Gave money in 1881 to the University of Pennsylvania to establish a departement to
educate students for management
Henry Towne
president of the Yale and TOwne Manufacturing Company, said that managing people
and work processes was just as important as engineering work. It was its own separtae
field of study.
Frederick Taylor, 1856-1915
1. "father of scientific management"
2. He worked his way from worker, to patternmaker, then supervisor, then chief
engineer
soldiering
Deliberately restricting ouput, a method employed by workers in the steel plant that
Frederick Taylor knew about
rate buster
someone who worked faster than everyone else
How many principles did Taylor have?
4
Taylor's Four Management Principles
1. Develop a science for each element of a man's work which replaces the old rule-of-
thumb method.
2. Scientifically select and then train, teach, and develop the workman
, 3. Cooperate with the men to insure all work is done in accordance with the principles of
the science
4. There is almost equal division of the work and the responsbility between
management and workmen
Frank and Lillian Gilbreth
Used motion studies to simplify work hated unnecessary motions; employment of
handicapped workers, and industrial psychology
efficiency
using the least amount of resources (time, money, materials, etc.) and using them in the
best possible way
effectiveness
accomplishing tasks that help fulfill organizational objectives such as customer service
and satisfaction
Time Study
timing how long it took a first class man to do the job and then using this a time was set
and depending on whether you went over or under determined your pay
motion study
took actions and broke them down into single steps and eliminated those thought to be
unnecessary
Henry Gantt
2. He believed in not punishing workers for not reaching the set number; he gave
bonuses to those who exceeded, but he believed in the learning curve
Contributions of scientific management
VERIFIED GRADED A++
Management is...
Getting work done through others; efficiency and effectiveness
strategic plan
plans that clarify how a company will position itself over the next two to five years
just-in-time inventory
system in which parts are needed to make something arrive from suppliers just as they
ar eneeded at each stage of production
How old is management as a field of study?
125 years old
What did the Greeks discover over 2500 years ago?
That putting boring repititious tasks to music or a beat led people to be more productive.
Sumerians
They developed a system of writing that enabled them to record and keep track of
goods.
Egyptians
recognized the need for planning,organizaing, and controlling
King Nebuchadnezzar
pioneered techniques for producing goods and using wages to motivate workers
Management wasn't needed until after...
,Industrial Revolution
Joseph Wharton
Gave money in 1881 to the University of Pennsylvania to establish a departement to
educate students for management
Henry Towne
president of the Yale and TOwne Manufacturing Company, said that managing people
and work processes was just as important as engineering work. It was its own separtae
field of study.
Frederick Taylor, 1856-1915
1. "father of scientific management"
2. He worked his way from worker, to patternmaker, then supervisor, then chief
engineer
soldiering
Deliberately restricting ouput, a method employed by workers in the steel plant that
Frederick Taylor knew about
rate buster
someone who worked faster than everyone else
How many principles did Taylor have?
4
Taylor's Four Management Principles
1. Develop a science for each element of a man's work which replaces the old rule-of-
thumb method.
2. Scientifically select and then train, teach, and develop the workman
, 3. Cooperate with the men to insure all work is done in accordance with the principles of
the science
4. There is almost equal division of the work and the responsbility between
management and workmen
Frank and Lillian Gilbreth
Used motion studies to simplify work hated unnecessary motions; employment of
handicapped workers, and industrial psychology
efficiency
using the least amount of resources (time, money, materials, etc.) and using them in the
best possible way
effectiveness
accomplishing tasks that help fulfill organizational objectives such as customer service
and satisfaction
Time Study
timing how long it took a first class man to do the job and then using this a time was set
and depending on whether you went over or under determined your pay
motion study
took actions and broke them down into single steps and eliminated those thought to be
unnecessary
Henry Gantt
2. He believed in not punishing workers for not reaching the set number; he gave
bonuses to those who exceeded, but he believed in the learning curve
Contributions of scientific management
