MGMT 3820 EXAM QUESTIONS AND ANSWERS WITH
COMPLETE SOLUTIONS VERIFIED
with others.
Kotter studied a number of successful general managers over a five-year period. How
did he find that they spend most of their time?
36; 16; 9.
According to Mintzberg, managers averaged BLANK written and BLANK verbal contacts
per day with most of these activities lasting less than BLANK minutes.
disturbance handle.
As a production manager, Sylvia just received the report that the product output is 20
percent below the projected target. She immediately takes the corrective actions to
remedy the crisis. Sylvia is engaging in which role?
entrepreneur.
In this role, managers seek to improve their businesses, adapt to changing market
conditions, and react to opportunities as they present themselves.
spokesperson.
Amani is the newly hired manager at MyCoffee, a global coffee roasting company. As
part of her responsibilities, Amani often gives interviews to media outlets and speeches
to community organizations. Amani is playing which role?
extrinsic motivation.
In Self Determination Theory (SDT), performing an activity in order to attain a valued
outcome refers to which of the following?
, help employees satisfy lower order needs.
The major implication for managers using Maslow's need theory of motivation is what?
motivators and hygienes.
The two sets of needs identified by Herzberg as important to motivation include which of
the following?
emphasize the direction component of motivation.
Content theories tend to do what?
a stimulus.
The first step in the learning process involves which?
First-line managers
Which of the following supervise rank-and-file employees and carry out day-to-day
activities within departments?
True
Executive managers are at the top of the hierarchy and are responsible for the entire
organization, especially its strategic direction.
negotiator.
When Elizabeth is representing management side and is dealing with union
representatives and labor agreements and settling terms of employees' contracts and
salary increases, Elizabeth is engaging in the role of a
False
Front-line managers in organizations devote more of their time to conceptual issues.
COMPLETE SOLUTIONS VERIFIED
with others.
Kotter studied a number of successful general managers over a five-year period. How
did he find that they spend most of their time?
36; 16; 9.
According to Mintzberg, managers averaged BLANK written and BLANK verbal contacts
per day with most of these activities lasting less than BLANK minutes.
disturbance handle.
As a production manager, Sylvia just received the report that the product output is 20
percent below the projected target. She immediately takes the corrective actions to
remedy the crisis. Sylvia is engaging in which role?
entrepreneur.
In this role, managers seek to improve their businesses, adapt to changing market
conditions, and react to opportunities as they present themselves.
spokesperson.
Amani is the newly hired manager at MyCoffee, a global coffee roasting company. As
part of her responsibilities, Amani often gives interviews to media outlets and speeches
to community organizations. Amani is playing which role?
extrinsic motivation.
In Self Determination Theory (SDT), performing an activity in order to attain a valued
outcome refers to which of the following?
, help employees satisfy lower order needs.
The major implication for managers using Maslow's need theory of motivation is what?
motivators and hygienes.
The two sets of needs identified by Herzberg as important to motivation include which of
the following?
emphasize the direction component of motivation.
Content theories tend to do what?
a stimulus.
The first step in the learning process involves which?
First-line managers
Which of the following supervise rank-and-file employees and carry out day-to-day
activities within departments?
True
Executive managers are at the top of the hierarchy and are responsible for the entire
organization, especially its strategic direction.
negotiator.
When Elizabeth is representing management side and is dealing with union
representatives and labor agreements and settling terms of employees' contracts and
salary increases, Elizabeth is engaging in the role of a
False
Front-line managers in organizations devote more of their time to conceptual issues.
