MGMT 3820 EXAM 2 QUESTIONS AND ANSWERS WITH
COMPLETE SOLUTIONS VERIFIED
Workforce Diversity
Ways people in organization are different from and similar to one another.
1960's to 1970's
Focus -> complying w/ laws & regulations
Title VII of Civil Rights Act
Equal Employment Opportunity
Affirmative Action Policies & Programs
Early 1980's
Focus -> Assimilation of women & minorities into corporate setting
Corporate programs dev. to help improve self confidence & qualifications of diverse
individuals so they can "fit" in .
Late 1980's
Workforce diversity concept expanded from compliance to issue of business survival
Late 80's to Late 90's
Focus on fostering sensitivity:
Shift from compliance & focusing on women & minorities to include everyone
,Make employees more ware & sensitive to needs & differences of others.
New Millennium
Focus on Diversity & inclusion for business success
Workforce diversity seen as core business issue
Important to achieve business success, profitability, & growth
Diversity
Most popular business topic of last 2 years
US Women
Graduating w/ advanced professional degrees -> record #'s
o 2014: Only 24 female CEO's of major US Corp.
6 Black CEO's
9 Asian CEO's
8 Latino CEO's
Surface-Level Diversity
Demographic characteristics ppl tend to think of as diversity—
-Age,
-Race
-Gender
-Ethnicity, etc.
,Deep-Level Diversity
Differences in values, personality, and work preferences.
Can affect how people view
o Organizational work rewards
-Communicate -Negotiate
o React to leaders
o General Work Behaviour
AT&T
3rd on Diversity Inc.'s list -> Top 50 companies for Diversity
In People Management, Diversity is about...
... People, both inside and outside the organization; Their
o Skills
-Abilities
-Experiences
People Management Benefits
o Revolve around attracting and retaining a talented workforce.
o Attracts & keeps talented, diverse people
o Companies rely more on employee teams in workplace
People Management Conflicts
, o Benefits hard to come by in interdependent tasks over long period of time
o More opportunities -> Conflicts & resentments to build
Research shows:
• Simply better team training & coaching needed
Organizational Performance
Cost savings include reducing employee turnover, absenteeism, and the chance of
lawsuits.
Organizational Performance Studies & Examples
Another Study: 34% would've stayed at jobs if their abilities had been recognized
• Workforce diversity efforts can reduce risk of lawsuits
o Abercrombie & Fitch paid $50 million lawsuits
Claims discriminated against minorities and women.
o Bank of America was fined $2.2 million
Discriminating against black job candidates over two decades.
o Those are amounts of money that can seriously affect an organization's bottom line.
2013: Equal Employment Opportunity Commission reported 93,727 workplace
discrimination claims were filed
o 6,000 less than prev. year
Startling decrease,
But, monetary relief obtained for victims: $372 million
• New record
Organizational Performance Negatives
COMPLETE SOLUTIONS VERIFIED
Workforce Diversity
Ways people in organization are different from and similar to one another.
1960's to 1970's
Focus -> complying w/ laws & regulations
Title VII of Civil Rights Act
Equal Employment Opportunity
Affirmative Action Policies & Programs
Early 1980's
Focus -> Assimilation of women & minorities into corporate setting
Corporate programs dev. to help improve self confidence & qualifications of diverse
individuals so they can "fit" in .
Late 1980's
Workforce diversity concept expanded from compliance to issue of business survival
Late 80's to Late 90's
Focus on fostering sensitivity:
Shift from compliance & focusing on women & minorities to include everyone
,Make employees more ware & sensitive to needs & differences of others.
New Millennium
Focus on Diversity & inclusion for business success
Workforce diversity seen as core business issue
Important to achieve business success, profitability, & growth
Diversity
Most popular business topic of last 2 years
US Women
Graduating w/ advanced professional degrees -> record #'s
o 2014: Only 24 female CEO's of major US Corp.
6 Black CEO's
9 Asian CEO's
8 Latino CEO's
Surface-Level Diversity
Demographic characteristics ppl tend to think of as diversity—
-Age,
-Race
-Gender
-Ethnicity, etc.
,Deep-Level Diversity
Differences in values, personality, and work preferences.
Can affect how people view
o Organizational work rewards
-Communicate -Negotiate
o React to leaders
o General Work Behaviour
AT&T
3rd on Diversity Inc.'s list -> Top 50 companies for Diversity
In People Management, Diversity is about...
... People, both inside and outside the organization; Their
o Skills
-Abilities
-Experiences
People Management Benefits
o Revolve around attracting and retaining a talented workforce.
o Attracts & keeps talented, diverse people
o Companies rely more on employee teams in workplace
People Management Conflicts
, o Benefits hard to come by in interdependent tasks over long period of time
o More opportunities -> Conflicts & resentments to build
Research shows:
• Simply better team training & coaching needed
Organizational Performance
Cost savings include reducing employee turnover, absenteeism, and the chance of
lawsuits.
Organizational Performance Studies & Examples
Another Study: 34% would've stayed at jobs if their abilities had been recognized
• Workforce diversity efforts can reduce risk of lawsuits
o Abercrombie & Fitch paid $50 million lawsuits
Claims discriminated against minorities and women.
o Bank of America was fined $2.2 million
Discriminating against black job candidates over two decades.
o Those are amounts of money that can seriously affect an organization's bottom line.
2013: Equal Employment Opportunity Commission reported 93,727 workplace
discrimination claims were filed
o 6,000 less than prev. year
Startling decrease,
But, monetary relief obtained for victims: $372 million
• New record
Organizational Performance Negatives
