MGMT 3820 CH 2 EXAM QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS

MGMT 3820 CH 2 EXAM QUESTIONS AND ANSWERS WITH


COMPLETE SOLUTIONS

Decision

a choice amount 2 or more alternatives

What is the first step in the decision-making process?

Identify a Problem

Problem

an obstacle that makes it difficult to achieve a desired goal or purpose

Problem

Amanda is a sales manager whose reps need new laptops.

What is the second step in the decision-making process?

Identify the Decision Criteria

Decision Criteria

factors that are important to resolving the problem

Decision Criteria

Amanda decides that memory and storage capabilities, display quality, battery life,

warranty, and carrying weight are the relevant criteria in her decision

What is the third step in the decision-making process?

, Allocate Weights to the Criteria

Allocate Weights to the Criteria

If the relevant criteria aren't equally important, the decision maker must wight the items

in order to give them the correct priority in the decision

Allocate Weights to the Criteria

The weighted criteria for Amanda's computer purchase

What is the fourth step in the decision-making process?

Develop Alternatives

What is the sixth step in the decision-making process?

Select an Alternative

What is the fifth step in the decision-making process?

Analyze Alternatives

Analyze Alternatives

Once you identify the alternatives you need to analyze them using criteria established in

Step 2

Select an Alternative

Choose the alternative that generates the highest total in Step 5

What is the seventh step in the decision-making process?

Implement the Alternative