MHA 701 EXAM QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED LATEST UPDATE

MHA 701 EXAM QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED LATEST UPDATE OB is short for... Organizational Behavior What is OB? Applied behavioral science. The study of indv. and group dynamics in an organizational setting. 3 Goals of OB Explain, predict, and manage behavior. Taylorism From Ind. Rev, Frederick Taylor believed in efficiency by economizing time, energy, and production resources. Ex: Henry Ford Assembly Line When did OB movement begin? 1920s, Hawthorne Studies at Harvard Why were Hawthorne Studies important? Showed important influence of human factors on worker productivity Hawthorne Effect Bias that occurs when people know they are being studied Illumination Experiments Lighting did not effect productivity, attention to employees did. Relay-Assembly Group Experiments Improved group dynamics, not conditions, increased productivity. Bank-Wiring Observation Room Experiment No relationship b/w conditions and productivity, productivity only influenced by group dynamics. Theory X Douglas McGregor. Employees are unintelligent and lazy, should be closely controlled. Theory Y Douglas McGregor. Employees are creative and competent, want meaningful work. US Demographics Changed dramatically in past 40 years, expected more change in next 30. Whites will make up less than 50% of population. Diversity Full range of similarities and differences in group, including gender, age, race/ethnicity, social class, org role, religion, sexual orientation, physical abilities, etc. Equity Fair treatment, access, opportunity, and advancement for all. Strives to remove barriers that prevent some groups from participating. Inclusion Creating env. where anyone can feel welcomed, respected, and supported and can participate. AgeMHA 701 EXAM QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS VERIFIED LATEST UPDATE OB is short for... Organizational Behavior What is OB? Applied behavioral science. The study of indv. and group dynamics in an organizational setting. 3 Goals of OB Explain, predict, and manage behavior. Taylorism From Ind. Rev, Frederick Taylor believed in efficiency by economizing time, energy, and production resources. Ex: Henry Ford Assembly Line When did OB movement begin? 1920s, Hawthorne Studies at Harvard Why were Hawthorne Studies important? Showed important influence of human factors on worker productivity Hawthorne Effect Bias that occurs when people know they are being studied Illumination Experiments Lighting did not effect productivity, attention to employees did. Relay-Assembly Group Experiments Improved group dynamics, not conditions, increased productivity. Bank-Wiring Observation Room Experiment No relationship b/w conditions and productivity, productivity only influenced by group dynamics. Theory X Douglas McGregor. Employees are unintelligent and lazy, should be closely controlled. Theory Y Douglas McGregor. Employees are creative and competent, want meaningful work. US Demographics Changed dramatically in past 40 years, expected more change in next 30. Whites will make up less than 50% of population. Diversity Full range of similarities and differences in group, including gender, age, race/ethnicity, social class, org role, religion, sexual orientation, physical abilities, etc. Equity Fair treatment, access, opportunity, and advancement for all. Strives to remove barriers that prevent some groups from participating. Inclusion Creating env. where anyone can feel welcomed, respected, and supported and can participate. Age Slow growth has lead to larger populations of older people while younger populations decrease. Attributed to baby boomers and increasing life spans. Slow growth has lead to larger populations of older people while younger populations decrease. Attributed to baby boomers and increasing life spans.