MHA 701 FINAL EXAM QUESTIONS AND ANSWERS WITH
COMPLETE VERIFIED SOLUTIONS 100% GUARANTEED
PASS
3 Goals of OB
1. Attempts to explain why individuals behave the way they do
2. Tries to predict how individuals and groups will behave based on in/external factors
3. Provides managers with tools to assist in managing groups behaviors so they work
harder
Organizational Behavior
A field of study that investigates the impact that individuals, groups, and structure have
on behavior within organizations, for the purpose of applying such knowledge toward
improving an organization's effectiveness.
The Hawthorne Studies
1924-1933. Significant to development of OB because research proved important
influence of human factors on work productivity. Proves the bias that occurs when
people know that they are being studied.
Theories X and Y
X managers: see workers as lacking ambition, disliking work, and wanting security
above all else
, Y managers: see workers as enjoying work, being able to assume responsibility, and
being creative.
2. Overview
Diversity
(n.) difference, variety; a condition of having many different types of forms
Equity
(n.) the state or quality of being just, fair, or impartial; fair and equal treatment;
something that is fair; the money value of a property above and beyond any mortgage
or other claim
Inclusion
the action or state of including or of being included within a group or structure.
Age
the time of life at which some particular qualification, power, or capacity arises or rests
Gender
the socially constructed roles and characteristics by which a culture defines male and
female
Implications of Health Care Industry
/ Workforce and patient pop will increasingly diversify over time.
/ Increase of health services as the population ages.
/ Decrease of younger, diverse workers entering health care.
/ Decrease of women, queer people, and POC in healthcare leadership roles
Diversity Management
COMPLETE VERIFIED SOLUTIONS 100% GUARANTEED
PASS
3 Goals of OB
1. Attempts to explain why individuals behave the way they do
2. Tries to predict how individuals and groups will behave based on in/external factors
3. Provides managers with tools to assist in managing groups behaviors so they work
harder
Organizational Behavior
A field of study that investigates the impact that individuals, groups, and structure have
on behavior within organizations, for the purpose of applying such knowledge toward
improving an organization's effectiveness.
The Hawthorne Studies
1924-1933. Significant to development of OB because research proved important
influence of human factors on work productivity. Proves the bias that occurs when
people know that they are being studied.
Theories X and Y
X managers: see workers as lacking ambition, disliking work, and wanting security
above all else
, Y managers: see workers as enjoying work, being able to assume responsibility, and
being creative.
2. Overview
Diversity
(n.) difference, variety; a condition of having many different types of forms
Equity
(n.) the state or quality of being just, fair, or impartial; fair and equal treatment;
something that is fair; the money value of a property above and beyond any mortgage
or other claim
Inclusion
the action or state of including or of being included within a group or structure.
Age
the time of life at which some particular qualification, power, or capacity arises or rests
Gender
the socially constructed roles and characteristics by which a culture defines male and
female
Implications of Health Care Industry
/ Workforce and patient pop will increasingly diversify over time.
/ Increase of health services as the population ages.
/ Decrease of younger, diverse workers entering health care.
/ Decrease of women, queer people, and POC in healthcare leadership roles
Diversity Management
