MHA 701 MODULE 1 EXAM QUESTIONS WITH
COMPLETE ANSWERS
Organizational Behavior
The study of individual and group dynamics within an organization setting
Goals of Organizational Behavior
- Attempts to explain why individuals and groups behave the way they do within the
organizational setting
- Tries to predict how individuals and groups will behave based in internal and external
factors
- Provides managers with tools to assist in the management of individuals' and groups'
behaviors so they willingly put forth their best efforts to accomplish organizational goals
Ott (1996) Organizational Behavior questions
1. Why do people behave the way they do when they are in orgs?
2. Under what circumstances will people's behavior in organizations change?
3. What impacts do organizations have on the behavior of individuals, formal groups,
and informal groups?
4. Why do different groups in the same organization develop different behavior norms?
Why is OB important to Health Care Managers?
- Different mix of health-related occupations
- Service-related intensity of the industry
- Changing demographics of patients and the health care workforce
- Interrelating forces shaping tomorrow's healthcare organizations
, History of Organizational Behavior
- Taylorism
- Hawthorne Studies
- McGregor's Theory X and Y
Taylorism
- Traditional or classic management approach
- Efficiency was achieved by creating jobs that economized time, human energy, and
other productive resources
- Time-and-motion studies, Taylor scientifically divided manufacturing processes into
small, efficient units of work
- Taylor's book The Principles of Scientific Management
Hawthorne Studies
- Significant to the beginning of the human relations/ behavioral management
movement
- Hawthorne Effect: bias occurs when you know you are being observed
- 4 phases to the Hawthorne Studies: illumination of experiments, relay-assembly group
experiments, interviewing program, and bank-wiring observation-room group studies
- Researchers found that employees were not isolated, unrelated individuals; they were
social beings and their attitudes toward change in the workplace were based upon
personal social conditioning and human satisfaction
McGregor's Theory X and Theory Y
- Theory X (negative/ pessimistic) and Theory Y (positive/ optimistic)
- Theory X and Y reflect polar positions and are ways of seeing and thinking about
COMPLETE ANSWERS
Organizational Behavior
The study of individual and group dynamics within an organization setting
Goals of Organizational Behavior
- Attempts to explain why individuals and groups behave the way they do within the
organizational setting
- Tries to predict how individuals and groups will behave based in internal and external
factors
- Provides managers with tools to assist in the management of individuals' and groups'
behaviors so they willingly put forth their best efforts to accomplish organizational goals
Ott (1996) Organizational Behavior questions
1. Why do people behave the way they do when they are in orgs?
2. Under what circumstances will people's behavior in organizations change?
3. What impacts do organizations have on the behavior of individuals, formal groups,
and informal groups?
4. Why do different groups in the same organization develop different behavior norms?
Why is OB important to Health Care Managers?
- Different mix of health-related occupations
- Service-related intensity of the industry
- Changing demographics of patients and the health care workforce
- Interrelating forces shaping tomorrow's healthcare organizations
, History of Organizational Behavior
- Taylorism
- Hawthorne Studies
- McGregor's Theory X and Y
Taylorism
- Traditional or classic management approach
- Efficiency was achieved by creating jobs that economized time, human energy, and
other productive resources
- Time-and-motion studies, Taylor scientifically divided manufacturing processes into
small, efficient units of work
- Taylor's book The Principles of Scientific Management
Hawthorne Studies
- Significant to the beginning of the human relations/ behavioral management
movement
- Hawthorne Effect: bias occurs when you know you are being observed
- 4 phases to the Hawthorne Studies: illumination of experiments, relay-assembly group
experiments, interviewing program, and bank-wiring observation-room group studies
- Researchers found that employees were not isolated, unrelated individuals; they were
social beings and their attitudes toward change in the workplace were based upon
personal social conditioning and human satisfaction
McGregor's Theory X and Theory Y
- Theory X (negative/ pessimistic) and Theory Y (positive/ optimistic)
- Theory X and Y reflect polar positions and are ways of seeing and thinking about
