MGMT 371 EXAM QUESTIONS AND ANSWERS WITH
COMPLETE SOLUTIONS VERIFIED
Ruby Harper is the grants and services director for the Greater Columbus Arts
Council. Recently, she posted to her blog that she loves her job bc it's something
she's good at, it changes often, & "the possibilities feel immense." These _____
come to Ruby from the job itself, not from an outside manager.
Intrinsic rewards
Proposed by Clayton Alderfer, the _____ suggests that when people are
frustrated trying to achieve a higher-level need, they can be motivated by lower-
level rewards.
ERG theory
Abigail is having problems. She doesn't feel like her boss is paying her enough
money to live on, despite the fact that she works hard. The fact that Abigail isn't
receiving _____ will make her dissatisfied with her work, according to Frederick
Herzberg.
hygiene factors
Employees who have high ______ want to form good relationships with their
coworkers. They are most effective in service management and human resource
roles.
need for affiliation
, People who like persuading others to do work & who can generate strong
emotions in others are likely to have a high ______. They will be especially good
when taking charge of complex organizations and bureaucracies.
need for power
The concept of _______ says that employees are most motivated when they feel
they are being treated fairly- the rewards they receive are balanced with the work
they put into the company- and their rewards are similar to the rewards of others
who put in the same amount of work.
equity theory
The concept of ______ says that behavior that is rewarded will increase, while
behavior that is punished will decrease.
reinforcement theory
If an employee comes in late to work, his or her manager may dock the
employee's pay. This is a _______ designed to reduce the number of times the
employee comes in late to work in the future.
punishment
Oscar, a ______ manager, believes that his employees are highly motivated and
skilled. He gives them autonomy when doing their work and seeks consensus in
decision making for the team.
Theory Y
According to Alderfer's ERG theory, employees who are motivated by the
recognition they get when they are awarded a company ski trip have ______
needs.
COMPLETE SOLUTIONS VERIFIED
Ruby Harper is the grants and services director for the Greater Columbus Arts
Council. Recently, she posted to her blog that she loves her job bc it's something
she's good at, it changes often, & "the possibilities feel immense." These _____
come to Ruby from the job itself, not from an outside manager.
Intrinsic rewards
Proposed by Clayton Alderfer, the _____ suggests that when people are
frustrated trying to achieve a higher-level need, they can be motivated by lower-
level rewards.
ERG theory
Abigail is having problems. She doesn't feel like her boss is paying her enough
money to live on, despite the fact that she works hard. The fact that Abigail isn't
receiving _____ will make her dissatisfied with her work, according to Frederick
Herzberg.
hygiene factors
Employees who have high ______ want to form good relationships with their
coworkers. They are most effective in service management and human resource
roles.
need for affiliation
, People who like persuading others to do work & who can generate strong
emotions in others are likely to have a high ______. They will be especially good
when taking charge of complex organizations and bureaucracies.
need for power
The concept of _______ says that employees are most motivated when they feel
they are being treated fairly- the rewards they receive are balanced with the work
they put into the company- and their rewards are similar to the rewards of others
who put in the same amount of work.
equity theory
The concept of ______ says that behavior that is rewarded will increase, while
behavior that is punished will decrease.
reinforcement theory
If an employee comes in late to work, his or her manager may dock the
employee's pay. This is a _______ designed to reduce the number of times the
employee comes in late to work in the future.
punishment
Oscar, a ______ manager, believes that his employees are highly motivated and
skilled. He gives them autonomy when doing their work and seeks consensus in
decision making for the team.
Theory Y
According to Alderfer's ERG theory, employees who are motivated by the
recognition they get when they are awarded a company ski trip have ______
needs.
