MGMT 371 EXAM QUESTIONS AND ANSWERS WITH
COMPLETE SOLUTIONS
New York Times columnist Thomas Friedman noted that globalization has leveled
the competitive playing fields between industrial and emerging-market countries.
This phenomenon proposes that ____.
the world is flat
T/F There are two levels of management in an organization: top and first-line.
False
A national sales organization has implemented a sets of training courses on its
intranet, with a link that allows employees to find and share answers to questions
that arise with customers. A system that allows the sharing of knowledge and
information throughout an organization is known as _______ management.
knowledge
T/F When Greg meets regularly with his workers to provide encouraging words so
that they work hard to achieve the company's goals, he is engaged in the
management function of controlling.
False
T/F George is developing a new employee schedule for his lawncare service due
to the increase in business during the summer. While doing this, George is
involved in organizing.
True
,To help maintain a competitive advantage, the emphasis for most companies is
on _____.
production efficiency
Tom, a restaurant general manager, carefully watches his restaurant costs by
reusing some items that in the past were immediately thrown away. Tom is an
example of a(n) _____ manager.
efficient
Greg, a supervisor, is known by his managers to be sharp in his decisions and
has a good track record of meeting his goals. Greg is a(n) ____ manager.
effective
T/F When Paul, a new restaurant owner, is determining which products to offer on
his menu, he is involved in the management function of planning.
True
T/F Mintzberg proposed that managers utilize written communication more than
verbal communication.
False
Don works diligently to accomplish the company goals in an efficient and
effective manner, utilizing his employees through planning, organizing, leading,
and controlling company resources. Don is ___.
managing
T/F Efficiency and effectiveness means to use resources—people, money, raw
materials, and the like—wisely and cost effectively.
False
,At ABC Manufacturing, employees work together to achieve the company goals
and purposes. This describes an ___.
organization
T/F Controlling is the arranging of jobs, people, and other resources to
accomplish tasks and responsibilities.
False
ABC Manufacturing employs some of the top professionals in its field, and
because of their skills and experience, ABC is highly efficient and outperforms its
competitors. ABC Manufacturing has a(n) ____ over its competition.
competitive advantage
T/F Robert is a district manager who oversees several store managers in a
national chain of restaurants. Robert reports directly to the vice president of
stores and marketing, a member of top management. Robert is a middle manager.
True
When building a new residential development or mall, a national real estate
organization typically does not remove many trees, basing its decision on the
belief that natural resources are limited, and we need to not compromise the
ability of future generations to meet their own needs. This management
philosophy is known as ___.
sustainability
The owners of a local restaurant routinely try to develop new menu items and
seek better ways of helping their customers; this is an example of ___.
innovation
, T/F The management functions are sometimes called the six management parts.
False
T/F Mintzberg concluded that managers play three broad types of roles:
interpersonal, analytical, and critical.
False
T/F Organizations can gain a competitive advantage simply by matching their
competition in terms of cutting costs and responsiveness to employees.
False
To help maintain a competitive advantage, the emphasis for most companies is
on _____.
production efficiency
T/F The work time for most managers typically consists of long periods during
the day that are uninterrupted.
False
Using state-of-the-art computer software and hardware to help people work better
together is known as ____.
collaborative computing
Being a manager can be one of the greatest avenues to a meaningful life,
particularly if the manager ____.
A. likes his or her job
B. works in an organization with a strong training program
C. is working within a supportive or interesting organizational culture
COMPLETE SOLUTIONS
New York Times columnist Thomas Friedman noted that globalization has leveled
the competitive playing fields between industrial and emerging-market countries.
This phenomenon proposes that ____.
the world is flat
T/F There are two levels of management in an organization: top and first-line.
False
A national sales organization has implemented a sets of training courses on its
intranet, with a link that allows employees to find and share answers to questions
that arise with customers. A system that allows the sharing of knowledge and
information throughout an organization is known as _______ management.
knowledge
T/F When Greg meets regularly with his workers to provide encouraging words so
that they work hard to achieve the company's goals, he is engaged in the
management function of controlling.
False
T/F George is developing a new employee schedule for his lawncare service due
to the increase in business during the summer. While doing this, George is
involved in organizing.
True
,To help maintain a competitive advantage, the emphasis for most companies is
on _____.
production efficiency
Tom, a restaurant general manager, carefully watches his restaurant costs by
reusing some items that in the past were immediately thrown away. Tom is an
example of a(n) _____ manager.
efficient
Greg, a supervisor, is known by his managers to be sharp in his decisions and
has a good track record of meeting his goals. Greg is a(n) ____ manager.
effective
T/F When Paul, a new restaurant owner, is determining which products to offer on
his menu, he is involved in the management function of planning.
True
T/F Mintzberg proposed that managers utilize written communication more than
verbal communication.
False
Don works diligently to accomplish the company goals in an efficient and
effective manner, utilizing his employees through planning, organizing, leading,
and controlling company resources. Don is ___.
managing
T/F Efficiency and effectiveness means to use resources—people, money, raw
materials, and the like—wisely and cost effectively.
False
,At ABC Manufacturing, employees work together to achieve the company goals
and purposes. This describes an ___.
organization
T/F Controlling is the arranging of jobs, people, and other resources to
accomplish tasks and responsibilities.
False
ABC Manufacturing employs some of the top professionals in its field, and
because of their skills and experience, ABC is highly efficient and outperforms its
competitors. ABC Manufacturing has a(n) ____ over its competition.
competitive advantage
T/F Robert is a district manager who oversees several store managers in a
national chain of restaurants. Robert reports directly to the vice president of
stores and marketing, a member of top management. Robert is a middle manager.
True
When building a new residential development or mall, a national real estate
organization typically does not remove many trees, basing its decision on the
belief that natural resources are limited, and we need to not compromise the
ability of future generations to meet their own needs. This management
philosophy is known as ___.
sustainability
The owners of a local restaurant routinely try to develop new menu items and
seek better ways of helping their customers; this is an example of ___.
innovation
, T/F The management functions are sometimes called the six management parts.
False
T/F Mintzberg concluded that managers play three broad types of roles:
interpersonal, analytical, and critical.
False
T/F Organizations can gain a competitive advantage simply by matching their
competition in terms of cutting costs and responsiveness to employees.
False
To help maintain a competitive advantage, the emphasis for most companies is
on _____.
production efficiency
T/F The work time for most managers typically consists of long periods during
the day that are uninterrupted.
False
Using state-of-the-art computer software and hardware to help people work better
together is known as ____.
collaborative computing
Being a manager can be one of the greatest avenues to a meaningful life,
particularly if the manager ____.
A. likes his or her job
B. works in an organization with a strong training program
C. is working within a supportive or interesting organizational culture
