Qualtrics Platform Essentials (L1) - EX
_____ is a discipline that is used to deliver improved experiences to different stakeholders
across an organization to gain competitive advantage.
- Employee Management
- Culture Management
- Customer Management
- Experience Management (XM) - ANS-- Experience Management (XM)
As a discipline, XM helps organizations deliver differentiated experiences by continuously
listening to feedback, propagating insights, and rapidly adapting to change.
A researcher wants to build a survey that she can fully customize. She has created a survey
outline to meet her specific research needs. What kind of project should be used?
- Importing from a .QSF file
- Create a new blank survey
- A survey template from her library
- An XM Solution - ANS-- Create a new blank survey
Blank surveys allow you to start your survey from scratch so that you can build it exactly how
you would like.
A(n) ____ is a moment of truth that affects the human components of your business.
- Experience
- Gap
- Insight
- Opportunity - ANS-- Experience
This is how Qualtrics defines an Experience. One example of this would be a customer using a
brand new product for the first time.
Allison wants to create a survey to find out if people in her neighborhood would like to have a
new park in their area. She wants to post flyers around her neighborhood for people to take the
survey, but thinks that having people type out the full survey URL might be challenging. What
would be a good alternative for Allison?
- SMS Distribution
- Anonymous Link
- Personal Links
, - QR Code - ANS-- QR Code
Use a QR Code to provide access to your survey in printed materials and other image-based
collateral.
An organization collects data about a future interaction to understand the potential reaction to
the interaction.
What kind of data is being collected?
- Experience Expectations
- Ad Hoc Diagnostics
- Relationship Attitudes
- Choice Preferences - ANS-- Experience Expectations
Experience Expectations is how people think and feel about a future interaction with an
organization, which can be collected on a regular cycle or periodically.
An organization identifies issues in their service delivery operations and sets out to write
questions that will aid in collecting data related to those issues. This is an example of XM, true
or false? - ANS-- True
It is important to make every question in your survey count so that each one of them gives you
insight into a potential issue or area of growth.
An organization that is consistently collecting and acting on feedback data to nurture an
environment of continuous improvement.
Which component of the XM Operating Framework is this company trying to strengthen?
- Technology
- Culture
- Competency
- Execution - ANS-- Culture
Culture is defined as the mindsets and beliefs that nurture XM-centric attitudes and behaviors
across an organization. The culture of an organization can either accelerate or inhibit the spread
of XM competencies. Companies need to foster an environment that encourages XM-centric
mindsets and behaviors in their leaders and employees
Charles wants to know who started his survey and who has finished it. Where should Charles
click to see the distribution history?
- Compose Email Button
_____ is a discipline that is used to deliver improved experiences to different stakeholders
across an organization to gain competitive advantage.
- Employee Management
- Culture Management
- Customer Management
- Experience Management (XM) - ANS-- Experience Management (XM)
As a discipline, XM helps organizations deliver differentiated experiences by continuously
listening to feedback, propagating insights, and rapidly adapting to change.
A researcher wants to build a survey that she can fully customize. She has created a survey
outline to meet her specific research needs. What kind of project should be used?
- Importing from a .QSF file
- Create a new blank survey
- A survey template from her library
- An XM Solution - ANS-- Create a new blank survey
Blank surveys allow you to start your survey from scratch so that you can build it exactly how
you would like.
A(n) ____ is a moment of truth that affects the human components of your business.
- Experience
- Gap
- Insight
- Opportunity - ANS-- Experience
This is how Qualtrics defines an Experience. One example of this would be a customer using a
brand new product for the first time.
Allison wants to create a survey to find out if people in her neighborhood would like to have a
new park in their area. She wants to post flyers around her neighborhood for people to take the
survey, but thinks that having people type out the full survey URL might be challenging. What
would be a good alternative for Allison?
- SMS Distribution
- Anonymous Link
- Personal Links
, - QR Code - ANS-- QR Code
Use a QR Code to provide access to your survey in printed materials and other image-based
collateral.
An organization collects data about a future interaction to understand the potential reaction to
the interaction.
What kind of data is being collected?
- Experience Expectations
- Ad Hoc Diagnostics
- Relationship Attitudes
- Choice Preferences - ANS-- Experience Expectations
Experience Expectations is how people think and feel about a future interaction with an
organization, which can be collected on a regular cycle or periodically.
An organization identifies issues in their service delivery operations and sets out to write
questions that will aid in collecting data related to those issues. This is an example of XM, true
or false? - ANS-- True
It is important to make every question in your survey count so that each one of them gives you
insight into a potential issue or area of growth.
An organization that is consistently collecting and acting on feedback data to nurture an
environment of continuous improvement.
Which component of the XM Operating Framework is this company trying to strengthen?
- Technology
- Culture
- Competency
- Execution - ANS-- Culture
Culture is defined as the mindsets and beliefs that nurture XM-centric attitudes and behaviors
across an organization. The culture of an organization can either accelerate or inhibit the spread
of XM competencies. Companies need to foster an environment that encourages XM-centric
mindsets and behaviors in their leaders and employees
Charles wants to know who started his survey and who has finished it. Where should Charles
click to see the distribution history?
- Compose Email Button
