Cram Interview Questions
Describe a time on any job in which you were faced with stresses which tested your coping
skills. What did you do? - CORRECT ANSWER✅✅✅While I worked at Macy's, during
holiday season it would get very stressful satisfying all of the customer's needs and wants
because there were so many shoppers. What I did was just take a deep breath, relax and help
each customer one by one. I would tell the customer that it is really busy and I'm sorry for the
wait and I will help you as soon as I can.
Tell me a time in which you had to not finish a task because of a lack of information. How did
you handle it? - CORRECT ANSWER✅✅✅At my job with Fourway Trucking, I was in
charge of receivables and entering customer payments into the QuickBooks program. Some of
the payments were not for the full amount that was billed, I did not want to enter the wrong
information into the system. To resolve this, what I did was to find similar instances that this
happened in the past and look at how it was entered in the system. To confirm my solution I sent
my manager a simple text to confirm whether the way I was going to do it was the correct way.
Give an example of a time in which you had to be relatively quick in coming to a decision. -
CORRECT ANSWER✅✅✅give example of fourway trucking when on phone with a
customer and had to close out a deal on a load.
Relate a time in which you had to use your verbal communication skills in order to get an
important point across. - CORRECT ANSWER✅✅✅This was in Macy's while I was a sales
representative, I was faced with a customer who tried to use a macy's card that was not his. He
said it was his wifes, but it is against company policy to let a customer use a card that is not his. I
had to just calm him down and tell him why it was against store policy, and that I can lose my
job if I accept that card. I told him I will make sure to hold his merchandise until tomorrow.
Describe a job experience in which you had to speak up to be sure that other people knew what
you thought or felt. - CORRECT ANSWER✅✅✅A job experience in which I had to speak
up to be sure what other people knew what I felt was in Macy's where some of the new sales
associates were not doing their share of the work. I had a talk with some of the co-workers and
told them that we are supposed to do go backs when there's no customers around.
Can you tell me a time in which you felt you were able to build motivation in your co-workers or
subordinates? - CORRECT ANSWER✅✅✅This was at Macy's when we had our black
, Friday sales, it was early morning and the store was just packed with customers and all of my co-
workers had headaches and I can tell were just demotivated to work that day. I told them that this
was the perfect opportunity to meet all of the sales and credit goals, so they can take it easy for
the next two weeks.
Give me an example of a specific occasion in which you had to conform to a policy with which
you did not agree. - CORRECT ANSWER✅✅✅This was at Rite Aid, pharm tech interns
were not allowed to ring customers using the register because we were technically not hired by
the company. Sometimes there would only be myself, another intern and a pharmacist working at
the pharmacy and it would get really busy. So what we did was scan the prescriptions (not ring
them) so to help the pharmacy get to the customers quicker.
Describe a situation in which you felt it necessary to be very attentive and vigilant to your
environment. - CORRECT ANSWER✅✅✅This was when I would go to the flea market
with my uncle and aunt who used to sell blankets and decorative ornaments, there would be a lot
of theft so I would always have to be aware where all the customers were at all times
Provide an example of a time in which you had to use your fact-finding skills to gain information
for solving a problem. - CORRECT ANSWER✅✅✅At the trucking company I used to work
for we had a constant mechanical problem with one of our trucks, and the mechanic couldn't
seem to figure out what was leading to it. I looked through dozens of forums to find out that it
was a sensor in another part of the engine that was linked to the problem we had. We got the
dealer to replace the sensor and the frequent problem stopped.
Give me a time in which you had to set an important goal in the past and tell me about your
success in reaching it. - CORRECT ANSWER✅✅✅I had set a goal to get into UC Berkeley
when I was in high school, i did not get into any of the uc's i wanted. So I decided to go through
community college and work hard to get into UCB.
Tell me an example of a time when you had to go above and beyond the call of duty in order to
get a job done. - CORRECT ANSWER✅✅✅When I worked at Fourway Trucking, a couple
of cases of product got rejected at the delivering site, instead of bringing the whole truck back I
had to drive to Livingston, where the driver was unloading and bring the cases all the way back
to Union City. This was not part of my job description, but I knew it had to be done.
Describe a time on any job in which you were faced with stresses which tested your coping
skills. What did you do? - CORRECT ANSWER✅✅✅While I worked at Macy's, during
holiday season it would get very stressful satisfying all of the customer's needs and wants
because there were so many shoppers. What I did was just take a deep breath, relax and help
each customer one by one. I would tell the customer that it is really busy and I'm sorry for the
wait and I will help you as soon as I can.
Tell me a time in which you had to not finish a task because of a lack of information. How did
you handle it? - CORRECT ANSWER✅✅✅At my job with Fourway Trucking, I was in
charge of receivables and entering customer payments into the QuickBooks program. Some of
the payments were not for the full amount that was billed, I did not want to enter the wrong
information into the system. To resolve this, what I did was to find similar instances that this
happened in the past and look at how it was entered in the system. To confirm my solution I sent
my manager a simple text to confirm whether the way I was going to do it was the correct way.
Give an example of a time in which you had to be relatively quick in coming to a decision. -
CORRECT ANSWER✅✅✅give example of fourway trucking when on phone with a
customer and had to close out a deal on a load.
Relate a time in which you had to use your verbal communication skills in order to get an
important point across. - CORRECT ANSWER✅✅✅This was in Macy's while I was a sales
representative, I was faced with a customer who tried to use a macy's card that was not his. He
said it was his wifes, but it is against company policy to let a customer use a card that is not his. I
had to just calm him down and tell him why it was against store policy, and that I can lose my
job if I accept that card. I told him I will make sure to hold his merchandise until tomorrow.
Describe a job experience in which you had to speak up to be sure that other people knew what
you thought or felt. - CORRECT ANSWER✅✅✅A job experience in which I had to speak
up to be sure what other people knew what I felt was in Macy's where some of the new sales
associates were not doing their share of the work. I had a talk with some of the co-workers and
told them that we are supposed to do go backs when there's no customers around.
Can you tell me a time in which you felt you were able to build motivation in your co-workers or
subordinates? - CORRECT ANSWER✅✅✅This was at Macy's when we had our black
, Friday sales, it was early morning and the store was just packed with customers and all of my co-
workers had headaches and I can tell were just demotivated to work that day. I told them that this
was the perfect opportunity to meet all of the sales and credit goals, so they can take it easy for
the next two weeks.
Give me an example of a specific occasion in which you had to conform to a policy with which
you did not agree. - CORRECT ANSWER✅✅✅This was at Rite Aid, pharm tech interns
were not allowed to ring customers using the register because we were technically not hired by
the company. Sometimes there would only be myself, another intern and a pharmacist working at
the pharmacy and it would get really busy. So what we did was scan the prescriptions (not ring
them) so to help the pharmacy get to the customers quicker.
Describe a situation in which you felt it necessary to be very attentive and vigilant to your
environment. - CORRECT ANSWER✅✅✅This was when I would go to the flea market
with my uncle and aunt who used to sell blankets and decorative ornaments, there would be a lot
of theft so I would always have to be aware where all the customers were at all times
Provide an example of a time in which you had to use your fact-finding skills to gain information
for solving a problem. - CORRECT ANSWER✅✅✅At the trucking company I used to work
for we had a constant mechanical problem with one of our trucks, and the mechanic couldn't
seem to figure out what was leading to it. I looked through dozens of forums to find out that it
was a sensor in another part of the engine that was linked to the problem we had. We got the
dealer to replace the sensor and the frequent problem stopped.
Give me a time in which you had to set an important goal in the past and tell me about your
success in reaching it. - CORRECT ANSWER✅✅✅I had set a goal to get into UC Berkeley
when I was in high school, i did not get into any of the uc's i wanted. So I decided to go through
community college and work hard to get into UCB.
Tell me an example of a time when you had to go above and beyond the call of duty in order to
get a job done. - CORRECT ANSWER✅✅✅When I worked at Fourway Trucking, a couple
of cases of product got rejected at the delivering site, instead of bringing the whole truck back I
had to drive to Livingston, where the driver was unloading and bring the cases all the way back
to Union City. This was not part of my job description, but I knew it had to be done.
