BA 101 TEST QUESTIONS AND ANSWERS LATEST UPDATE
Efficiency
Toward the end of the 19th century, Frederick W. Taylor, an American mechanical
engineer, became interested in improving the ______________ of individual workers.
This interest, which stemmed from his own experiences in manufacturing plants,
eventually led to the development of scientific management, the application of scientific
principles to management of work and workers.
Theory X
_________ is a concept of employee motivation generally consistent with Taylor's
scientific management; assumes that employees dislike work and will function only in a
highly controlled work environment
Teamwork
_____________ can be key to reducing turnover and costs and increasing productivity,
customer service, and product quality. There is also evidence that working in teams
leads to higher levels of job satisfaction among employees and a harmonious work
environment.
Reinforcement
________________ is an action that follows directly from a particular behavior. It may
be a pay raise after a particularly large sale to a new customer or a reprimand for
coming late to work.
Socioemotional
The __________________ role is played by the individual who supports and
encourages the emotional needs of the other members, placing the team members'
personal needs above the task at hand. Although this may sound like an unimportant
role, the socioemotional member's dedication to team cohesiveness leads to greater
unity and higher productivity.
Conflict
___________ occurs when a disagreement arises between two or more team members.
Team
Two or more workers operating as a coordinated unit to accomplish a specific task or
goal is a ___________.
Sprint
More companies today are using team-building exercises to help their employees figure
out how to work better with one another. _____________ uses team-building exercises,
such as whitewater rafting, for this purpose as well as to raise money for charities.
Telecommuting
Working at home all the time or for a portion of the work week is called _____________.
Graeter's
Although you might think working for an ice-cream company would be motivating under
almost any circumstances, ___________ doesn't take its employees' commitment for
granted. Including full-time and part-time seasonal workers, the company employs
about 800 people in three production facilities and dozens of ice-cream shops.
Operational Plan
A type of plan designed to implement tactical plans is called a(n) ____________.
Efficiency
Toward the end of the 19th century, Frederick W. Taylor, an American mechanical
engineer, became interested in improving the ______________ of individual workers.
This interest, which stemmed from his own experiences in manufacturing plants,
eventually led to the development of scientific management, the application of scientific
principles to management of work and workers.
Theory X
_________ is a concept of employee motivation generally consistent with Taylor's
scientific management; assumes that employees dislike work and will function only in a
highly controlled work environment
Teamwork
_____________ can be key to reducing turnover and costs and increasing productivity,
customer service, and product quality. There is also evidence that working in teams
leads to higher levels of job satisfaction among employees and a harmonious work
environment.
Reinforcement
________________ is an action that follows directly from a particular behavior. It may
be a pay raise after a particularly large sale to a new customer or a reprimand for
coming late to work.
Socioemotional
The __________________ role is played by the individual who supports and
encourages the emotional needs of the other members, placing the team members'
personal needs above the task at hand. Although this may sound like an unimportant
role, the socioemotional member's dedication to team cohesiveness leads to greater
unity and higher productivity.
Conflict
___________ occurs when a disagreement arises between two or more team members.
Team
Two or more workers operating as a coordinated unit to accomplish a specific task or
goal is a ___________.
Sprint
More companies today are using team-building exercises to help their employees figure
out how to work better with one another. _____________ uses team-building exercises,
such as whitewater rafting, for this purpose as well as to raise money for charities.
Telecommuting
Working at home all the time or for a portion of the work week is called _____________.
Graeter's
Although you might think working for an ice-cream company would be motivating under
almost any circumstances, ___________ doesn't take its employees' commitment for
granted. Including full-time and part-time seasonal workers, the company employs
about 800 people in three production facilities and dozens of ice-cream shops.
Operational Plan
A type of plan designed to implement tactical plans is called a(n) ____________.
