BA 101 TEST QUESTIONS AND ANSWERS LATEST UPDATE
Who KindyBis
KindyBis is a French company that produces high quality socks
What KindyBis
Should KindyBis offshore production? Possible locations: Portugal, Poland, Turkey
When KindyBis
Sooner rather than later to better compete with competition
Why KindyBis
High production costs, currently only one factory
Key Takeaways KindyBis
Best country depends on how the multi attribute decision comes out
Who Ritz-Carlton
Pat Mene: Vice President of Quality
What Ritz-Carlton
Still getting complaints from customers, applying for Malcolm Baldrige National Quality
Award, what defects were the most problematic and what caused them, improve quality
of the hotels
When Ritz-Carlton
Not completely urgent
Why Ritz-Carlton
Rapid expansion under Marriott, 100% customer retention
Key Takeaways Ritz-Carlton
Data from: employees, opinion cards, customer complaints, third party surveys, DQPR:
daily quality production report (weekly list of defects), DQIS: dynamic quality information
system (input all data), room clean was 34% of defects and most problematic, use
pareto chart to identify most common, then fishbone to find causes
Who Lesley Stowe Fine Foods
Lesley Stowe: founder, owner, chef, key decision maker, fine food company started off
as catering + cooking classes + grocery products, based in Vancouver, BC
What Lesley Stowe Fine Foods
Looking for an ERP (enterprise resource planning) for data collection and to consolidate
data, two choices: Barnes + Co (Sage ERP X3) or Underwood Group (Microsoft
Dynamics NAV)
When Lesley Stowe Fine Foods
Soon, implementation will take a long time though
Why Lesley Stowe Fine Foods
Currently everything is done manually, too much time, implications for profitability,
communication between managers was getting too complicated
Key Takeaways Lesley Stowe Fine Foods
Chose Sage because it was cheaper and faster but it ended up being unrealistic, went
with Underwood in the end, debated criteria to determine importance and find the
company that matches LSFF needs, need a SaaS since the company is does not have
tech people
Who Coda Coffee
Who KindyBis
KindyBis is a French company that produces high quality socks
What KindyBis
Should KindyBis offshore production? Possible locations: Portugal, Poland, Turkey
When KindyBis
Sooner rather than later to better compete with competition
Why KindyBis
High production costs, currently only one factory
Key Takeaways KindyBis
Best country depends on how the multi attribute decision comes out
Who Ritz-Carlton
Pat Mene: Vice President of Quality
What Ritz-Carlton
Still getting complaints from customers, applying for Malcolm Baldrige National Quality
Award, what defects were the most problematic and what caused them, improve quality
of the hotels
When Ritz-Carlton
Not completely urgent
Why Ritz-Carlton
Rapid expansion under Marriott, 100% customer retention
Key Takeaways Ritz-Carlton
Data from: employees, opinion cards, customer complaints, third party surveys, DQPR:
daily quality production report (weekly list of defects), DQIS: dynamic quality information
system (input all data), room clean was 34% of defects and most problematic, use
pareto chart to identify most common, then fishbone to find causes
Who Lesley Stowe Fine Foods
Lesley Stowe: founder, owner, chef, key decision maker, fine food company started off
as catering + cooking classes + grocery products, based in Vancouver, BC
What Lesley Stowe Fine Foods
Looking for an ERP (enterprise resource planning) for data collection and to consolidate
data, two choices: Barnes + Co (Sage ERP X3) or Underwood Group (Microsoft
Dynamics NAV)
When Lesley Stowe Fine Foods
Soon, implementation will take a long time though
Why Lesley Stowe Fine Foods
Currently everything is done manually, too much time, implications for profitability,
communication between managers was getting too complicated
Key Takeaways Lesley Stowe Fine Foods
Chose Sage because it was cheaper and faster but it ended up being unrealistic, went
with Underwood in the end, debated criteria to determine importance and find the
company that matches LSFF needs, need a SaaS since the company is does not have
tech people
Who Coda Coffee
