,DOWNLOAD THE Test Bank for ABCs of Relationship Selling Through Service7th Ed
w w w w w w w w w w w w
tion Futrell w
Chapterw02w-
wEthicswFirst…ThenwCustomerwRelationships
Chapter 02
w w
Ethics First…Then Customer Relationships
w w w
Truew/wFalsewQuestions
1. Thewnotionwofwcorporatewsocialwresponsibilitywisweasywtowunderstand.
FALSE
Accessibility:wKeyboardwNavigatio
nwDifficulty:wEasy
LearningwObjective:w02-
01wDescribewmanagement'swsocialwresponsibilities.wTopic:w02-
01wManagement'swSocialwResponsibilities
2. Companieswmustwbewablewtowfulfillwtheirweconomicwresponsibilitieswbeforewfocusingwonwthe
irwdiscretionarywresponsibilities.
TRUE
Accessibility:wKeyboardwNavigatio
nwDifficulty:wMedium
LearningwObjective:w02-
01wDescribewmanagement'swsocialwresponsibilities.wTopic:w02-
03wAnwOrganization'swMainwResponsibilities
3. Companieswarewonlywresponsiblewforwmakingwprofitwtowkeepwtheirwbusinesseswinwoperation.
FALSE
Accessibility:wKeyboardwNavigatio
nwDifficulty:wEasy
LearningwObjective:w02-
01wDescribewmanagement'swsocialwresponsibilities.wTopic:w02-
03wAnwOrganization'swMainwResponsibilities
2-1
mynursytest.store
,DOWNLOAD THE Test Bank for ABCs of Relationship Selling Through Service7th Ed
w w w w w w w w w w w w
tion Futrell w
Chapterw02w-
wEthicswFirst…ThenwCustomerwRelationships
4. Stakeholderwiswawtermwusedwtowdescribewgroupswinsidewtheworganizationwwhowhavewawstakew
inwitswperformance,wwhilewstockholderwiswawtermwusedwtowdescribewgroupswoutsidewthewfirmww
howhavewanwinterestwinwitswperformance.
FALSE
Accessibility:wKeyboardwNavigatio
nwDifficulty:wMedium
LearningwObjective:w02-
01wDescribewmanagement'swsocialwresponsibilities.wTopic:w02-
02wOrganizationalwStakeholders
5. Businesseswwantingwtowgeneratewprofitswandwthewnotionwofwservingwsocietywarewnotwmutual
lywexclusive.
TRUE
Accessibility:wKeyboardwNavigatio
nwDifficulty:wHard
LearningwObjective:w02-
01wDescribewmanagement'swsocialwresponsibilities.wTopic:w02-
03wAnwOrganization'swMainwResponsibilities
6. Accordingwtowthewtext,woverwthewnextwtenwyears,wrisingwglobalwunemploymentwwillwcau
sewsocietywtowreducewitswexpectationswforwcorporationswtowactwwithwsocialwresponsibility.w
FALSE
Accessibility:wKeyboardwNavigatio
nwDifficulty:wMedium
LearningwObjective:w02-
01wDescribewmanagement'swsocialwresponsibilities.wTopic:w02-
03wAnwOrganization'swMainwResponsibilities
7. Thewtextbookwexplicitlywsuggestworganizationswshouldwwaitwforwissueswtowsurfacewfromwawsoci
alwresponsibilitywperspectivewbeforewacting.
FALSE
Accessibility:wKeyboardwNavigatio
nwDifficulty:wEasy
LearningwObjective:w02-
01wDescribewmanagement'swsocialwresponsibilities.wTopic:w02-
03wAnwOrganization'swMainwResponsibilities
2-2
mynursytest.store
, DOWNLOAD THE Test Bank for ABCs of Relationship Selling Through Service7th Ed
w w w w w w w w w w w w
tion Futrell w
Chapterw02w-
wEthicswFirst…ThenwCustomerwRelationships
8. Socialwresponsibilitywiswdefinedwaswbusiness'wobligationwtowmaximizewitswnegativewimpactwa
ndwminimizewitswpositivewimpactwonwsociety.
FALSE
Accessibility:wKeyboardwNavigatio
nwDifficulty:wEasy
LearningwObjective:w02-
01wDescribewmanagement'swsocialwresponsibilities.wTopic:w02-
01wManagement'swSocialwResponsibilities
9. Legalwandwethicalwresponsibilitieswarewsynonymous.
FALSE
Accessibility:wKeyboardwNavigatio
nwDifficulty:wMedium
LearningwObjective:w02-
01wDescribewmanagement'swsocialwresponsibilities.wTopic:w02-
03wAnwOrganization'swMainwResponsibilities
10. Simplywput,wethicalwbehaviourwreferswtowtreatingwotherswfairly.
TRUE
Accessibility:wKeyboardwNavigatio
nwDifficulty:wEasy
LearningwObjective:w02-
01wDescribewmanagement'swsocialwresponsibilities.wTopic:w02-
03wAnwOrganization'swMainwResponsibilities
11. CompanywABCwltdwhaswanwoutstandingwloanwwithwawlargewCanadianwBank.wBasedwonwt
hiswscenario,wthewCanadianwBankwiswonewofwABC'swstakeholders.
TRUE
Accessibility:wKeyboardwNavigatio
nwDifficulty:wEasy
LearningwObjective:w02-
01wDescribewmanagement'swsocialwresponsibilities.wTopic:w02-
02wOrganizationalwStakeholders
2-3
mynursytest.store
w w w w w w w w w w w w
tion Futrell w
Chapterw02w-
wEthicswFirst…ThenwCustomerwRelationships
Chapter 02
w w
Ethics First…Then Customer Relationships
w w w
Truew/wFalsewQuestions
1. Thewnotionwofwcorporatewsocialwresponsibilitywisweasywtowunderstand.
FALSE
Accessibility:wKeyboardwNavigatio
nwDifficulty:wEasy
LearningwObjective:w02-
01wDescribewmanagement'swsocialwresponsibilities.wTopic:w02-
01wManagement'swSocialwResponsibilities
2. Companieswmustwbewablewtowfulfillwtheirweconomicwresponsibilitieswbeforewfocusingwonwthe
irwdiscretionarywresponsibilities.
TRUE
Accessibility:wKeyboardwNavigatio
nwDifficulty:wMedium
LearningwObjective:w02-
01wDescribewmanagement'swsocialwresponsibilities.wTopic:w02-
03wAnwOrganization'swMainwResponsibilities
3. Companieswarewonlywresponsiblewforwmakingwprofitwtowkeepwtheirwbusinesseswinwoperation.
FALSE
Accessibility:wKeyboardwNavigatio
nwDifficulty:wEasy
LearningwObjective:w02-
01wDescribewmanagement'swsocialwresponsibilities.wTopic:w02-
03wAnwOrganization'swMainwResponsibilities
2-1
mynursytest.store
,DOWNLOAD THE Test Bank for ABCs of Relationship Selling Through Service7th Ed
w w w w w w w w w w w w
tion Futrell w
Chapterw02w-
wEthicswFirst…ThenwCustomerwRelationships
4. Stakeholderwiswawtermwusedwtowdescribewgroupswinsidewtheworganizationwwhowhavewawstakew
inwitswperformance,wwhilewstockholderwiswawtermwusedwtowdescribewgroupswoutsidewthewfirmww
howhavewanwinterestwinwitswperformance.
FALSE
Accessibility:wKeyboardwNavigatio
nwDifficulty:wMedium
LearningwObjective:w02-
01wDescribewmanagement'swsocialwresponsibilities.wTopic:w02-
02wOrganizationalwStakeholders
5. Businesseswwantingwtowgeneratewprofitswandwthewnotionwofwservingwsocietywarewnotwmutual
lywexclusive.
TRUE
Accessibility:wKeyboardwNavigatio
nwDifficulty:wHard
LearningwObjective:w02-
01wDescribewmanagement'swsocialwresponsibilities.wTopic:w02-
03wAnwOrganization'swMainwResponsibilities
6. Accordingwtowthewtext,woverwthewnextwtenwyears,wrisingwglobalwunemploymentwwillwcau
sewsocietywtowreducewitswexpectationswforwcorporationswtowactwwithwsocialwresponsibility.w
FALSE
Accessibility:wKeyboardwNavigatio
nwDifficulty:wMedium
LearningwObjective:w02-
01wDescribewmanagement'swsocialwresponsibilities.wTopic:w02-
03wAnwOrganization'swMainwResponsibilities
7. Thewtextbookwexplicitlywsuggestworganizationswshouldwwaitwforwissueswtowsurfacewfromwawsoci
alwresponsibilitywperspectivewbeforewacting.
FALSE
Accessibility:wKeyboardwNavigatio
nwDifficulty:wEasy
LearningwObjective:w02-
01wDescribewmanagement'swsocialwresponsibilities.wTopic:w02-
03wAnwOrganization'swMainwResponsibilities
2-2
mynursytest.store
, DOWNLOAD THE Test Bank for ABCs of Relationship Selling Through Service7th Ed
w w w w w w w w w w w w
tion Futrell w
Chapterw02w-
wEthicswFirst…ThenwCustomerwRelationships
8. Socialwresponsibilitywiswdefinedwaswbusiness'wobligationwtowmaximizewitswnegativewimpactwa
ndwminimizewitswpositivewimpactwonwsociety.
FALSE
Accessibility:wKeyboardwNavigatio
nwDifficulty:wEasy
LearningwObjective:w02-
01wDescribewmanagement'swsocialwresponsibilities.wTopic:w02-
01wManagement'swSocialwResponsibilities
9. Legalwandwethicalwresponsibilitieswarewsynonymous.
FALSE
Accessibility:wKeyboardwNavigatio
nwDifficulty:wMedium
LearningwObjective:w02-
01wDescribewmanagement'swsocialwresponsibilities.wTopic:w02-
03wAnwOrganization'swMainwResponsibilities
10. Simplywput,wethicalwbehaviourwreferswtowtreatingwotherswfairly.
TRUE
Accessibility:wKeyboardwNavigatio
nwDifficulty:wEasy
LearningwObjective:w02-
01wDescribewmanagement'swsocialwresponsibilities.wTopic:w02-
03wAnwOrganization'swMainwResponsibilities
11. CompanywABCwltdwhaswanwoutstandingwloanwwithwawlargewCanadianwBank.wBasedwonwt
hiswscenario,wthewCanadianwBankwiswonewofwABC'swstakeholders.
TRUE
Accessibility:wKeyboardwNavigatio
nwDifficulty:wEasy
LearningwObjective:w02-
01wDescribewmanagement'swsocialwresponsibilities.wTopic:w02-
02wOrganizationalwStakeholders
2-3
mynursytest.store
