Medical Office Concepts UPDATED ACTUAL Questions and CORRECT Answers

Medical Office Concepts UPDATED
ACTUAL Questions and CORRECT
Answers
A personalized greeting - CORRECT ANSWER - builds trust and confidence.



Individuals who are physically impaired - CORRECT ANSWER - all of the above


After greeting the patient, the receptionist should ensure that all registration and insurance
information is current and up to date. - CORRECT ANSWER - true


It is not the receptionist's responsibility to be familiar with mobility devices used by elderly or
physically impaired patients. - CORRECT ANSWER - false



Managed care insurance plans - CORRECT ANSWER - may need preauthorization for
some services.


A medical history form - CORRECT ANSWER - should be completed by each new
patient


The first thing a receptionist should do when a patient enters the office is - CORRECT
ANSWER - greet the patient


If the office is orderly, the surroundings clean and cheerful, and the receptionist friendly and
well-groomed, patients will be - CORRECT ANSWER - more relaxed



The reception area - CORRECT ANSWER - should also be kept clean and neat.


A patient instruction form may include - CORRECT ANSWER - all of the above