Medical Office Concepts Ch. 1-3 Study Guide
UPDATED ACTUAL Questions and
CORRECT Answers
Jargon - CORRECT ANSWER - Written communication, when possible, should be free of
_____________.
True - CORRECT ANSWER - A very simple solution to protect patients' confidentiality
while handling their chart is to turn the chart around, so that the name and any other medical
information are not exposed.
HIPAA - CORRECT ANSWER - Leaving information available to be viewed by others is
a violation of _________.
Technologies, an aging population, and healthcare reform - CORRECT ANSWER - Items
fueling the rapid growth are advances in _________, and _________, and ___________.
Front desk procedures, Scheduling, Records management, Administrative duties, and Financial -
CORRECT ANSWER - The five major categories of tasks performed by an administrative
medical assistant are:
Technologies, computers - CORRECT ANSWER - A basic understanding of a variety of
______ and the ability to use _______with mastery are essential workplace skills.
Accurate - CORRECT ANSWER - An __________ person completes tasks with
correctness and attention to detail.
Certification - CORRECT ANSWER - ___________ is a recognition given by associates
that an individual has met high standards and has demonstrated competency in given knowledge
and tasks.
, Thoroughness - CORRECT ANSWER - ________ is a trait that results in complete, neat,
and correct tasks.
Dependability - CORRECT ANSWER - ________ consists of finishing tasks on schedule,
without complaining, and offering to assist others.
Efficiency - CORRECT ANSWER - Using time and other resources to avoid waste and
unnecessary effort when completing tasks is the defining mark of _________.
Flexibility - CORRECT ANSWER - ________ is the key component when working within
a medical office environment.
Honesty - CORRECT ANSWER - __________ is the quality that enables the physician to
trust the medical assistant at all times.
Good judgement - CORRECT ANSWER - The quality of __________ involves the ability
to use knowledge, experience, and logic to assess all the aspects of a situation in order to reach a
sound decision.
Clean - CORRECT ANSWER - Insurance companies and government health insurance
programs must ensure that claims from health care providers are _________ -in other words, the
claim forms are correct and complete.
Empathy - CORRECT ANSWER - Traits needed to be a successful medical assistant
spring from ________, a sensitivity to the feelings and situations of other people.
Assault - CORRECT ANSWER - The clear threat of injury to another.
Battery - CORRECT ANSWER - Any bodily contact without permission; in medicine,
interpreted to include procedures performed without the patient's consent or those that go beyond
the degree of consent given.
UPDATED ACTUAL Questions and
CORRECT Answers
Jargon - CORRECT ANSWER - Written communication, when possible, should be free of
_____________.
True - CORRECT ANSWER - A very simple solution to protect patients' confidentiality
while handling their chart is to turn the chart around, so that the name and any other medical
information are not exposed.
HIPAA - CORRECT ANSWER - Leaving information available to be viewed by others is
a violation of _________.
Technologies, an aging population, and healthcare reform - CORRECT ANSWER - Items
fueling the rapid growth are advances in _________, and _________, and ___________.
Front desk procedures, Scheduling, Records management, Administrative duties, and Financial -
CORRECT ANSWER - The five major categories of tasks performed by an administrative
medical assistant are:
Technologies, computers - CORRECT ANSWER - A basic understanding of a variety of
______ and the ability to use _______with mastery are essential workplace skills.
Accurate - CORRECT ANSWER - An __________ person completes tasks with
correctness and attention to detail.
Certification - CORRECT ANSWER - ___________ is a recognition given by associates
that an individual has met high standards and has demonstrated competency in given knowledge
and tasks.
, Thoroughness - CORRECT ANSWER - ________ is a trait that results in complete, neat,
and correct tasks.
Dependability - CORRECT ANSWER - ________ consists of finishing tasks on schedule,
without complaining, and offering to assist others.
Efficiency - CORRECT ANSWER - Using time and other resources to avoid waste and
unnecessary effort when completing tasks is the defining mark of _________.
Flexibility - CORRECT ANSWER - ________ is the key component when working within
a medical office environment.
Honesty - CORRECT ANSWER - __________ is the quality that enables the physician to
trust the medical assistant at all times.
Good judgement - CORRECT ANSWER - The quality of __________ involves the ability
to use knowledge, experience, and logic to assess all the aspects of a situation in order to reach a
sound decision.
Clean - CORRECT ANSWER - Insurance companies and government health insurance
programs must ensure that claims from health care providers are _________ -in other words, the
claim forms are correct and complete.
Empathy - CORRECT ANSWER - Traits needed to be a successful medical assistant
spring from ________, a sensitivity to the feelings and situations of other people.
Assault - CORRECT ANSWER - The clear threat of injury to another.
Battery - CORRECT ANSWER - Any bodily contact without permission; in medicine,
interpreted to include procedures performed without the patient's consent or those that go beyond
the degree of consent given.
