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Organization - ANSWERSa collection of people working together to achieve a common
purpose
Hawthorne "initial study - ANSWERSsought to determine how economic incentives and
physical conditions of the workplace affected the output of workers. Initial focus was on
the level of illumination in the manufacturing facilities
Theory X - ANSWERSassumes people dislike work, lack ambition, act irresponsibility,
and prefer to be led
Theory Y - ANSWERSassumes people are willing to work, like responsibility, and are
self-directed and creative
Positive reinforcement - ANSWERSinvolves giving a reward when desired behavior
occurs, in order to increase the likelihood that the behavior will be repeated
Three components of perceptual process - ANSWERSSensation, attention, perception
Six factors that affect the attention process - ANSWERSsize, intensity, frequency,
contrast, motion, novelty
Perceptual organization - ANSWERSthe process of grouping environmental stimuli into
recognizable patterns
Principles to organize sensations - ANSWERSFigure-ground, similarity, proximity,
closure
Figure-ground - ANSWERSpeople tend to perceive objects that stand against a
background
Similarity - ANSWERSstimuli that have a common physical traits are more likely to be
grouped together than those that do not.
Proximity - ANSWERSstimuli that occur in the same proximity, either in space or in
time, are oftern associated
, Closure - ANSWERSmost stimuli is perceived incomplete, we naturally tend to
extrapolate information and project additional information to form a complete picture
Halo effect - ANSWERSperceptual error in which individuals allow one characteristic
about a person to influence thier evaluation of other personality characteristics
Primary effect - ANSWERSthe tendency for first impressions and early information to
undully influence our evaluations and judgment
Projection - ANSWERSa form of perceptual bias in which we project our own personal
feelings and attitudes onto others as a means of helping us interpret their attitudes and
feelings
Selective perception - ANSWERSa source of perceptual errors caused by people
choosing to perceive only the information that they find acceptable
Stereotyping - ANSWERSthe process of using a few attributes about an object to
classify it and then responding to it as a member of a category rather than as a unique
object
Discrimination and prejudice - ANSWERSunreasonable bias associated with suspicion,
intolerance, or an irrational dislike for people of a particular race, religion, or sex
Self-fulling prophecy - ANSWERSa phenomenon that occurs when a person acts in a
way that confirms another's expectations
Four elements explaining the self-fulling prophecy - ANSWERSinput, output expected,
reinforcement, feedback
Personality - ANSWERSthe attributes and predisposition associated with each
individual that make that person unique and predict how that person will likely behave in
many different situations
Attribution Theory - ANSWERSexplains how we assign responsibility for behavior either
to personality characteristics or environmental circumstances
Five Personalty Dimensions (Big Five Model) - ANSWERSConscientiousness,
agreebleness, emotional stability, openness to experience, extroversion/introversion
Conscientiousness - ANSWERSthe degree to which an individual is dependable or
inconsistent, can be counted on or is unreliable, follows through on commitments or
reneges, and keeps promises or breaks them
Agreeableness - ANSWERSmeasures the degree to which people are friendly or
reserved, cooperative or guarded, flexible or inflexible, trusting or cautious, good-
natured or moody, soft-hearted or tough and tolerant or judgmental