GEB 3213 Exam 2 Hayes
Active Listening - ✔️✔️Being focused and engaged in the conversation, harder to do
when you're on the phone.
Synchronous Communication - ✔️✔️Communication that occurs in real time
Business Meeting Etiquette - ✔️✔️Stick to the agenda, provide required information,
and help move the meeting along, focus on primary issues and don't argue. Be polite
and positive when redirecting to primary issues.
Emotional intelligence - ✔️✔️- the ability to understand, manage, and effectively
express one's own feelings, as well as engage and navigate successfully with those of
others
(5) Strategies for improving emotional intelligence: - ✔️✔️- Reducing negative
emotions
- Reducing the fear of rejection
- Reducing stress
- Being assertive and expressing difficult emotions
- Bouncing back from adversity
Stress Face - ✔️✔️Clenched jaw, tightened neck and furrowed brow, show stress. This
way, you can see if your subject will receive your message enthusiastically
Raised Eyebrows - ✔️✔️Shown when surprised or in doubt. when praised by someone
with raised eyebrows, the person speaking may be insincere
Eye Contact - ✔️✔️Keeping eye contact shows interest, too long makes you a creep or
a liar. Liars tend to hold eye contact too long
Vocal Range - ✔️✔️Change in vocal range shows their interested. Women go up, men
go down. Monotone shows disinterest
Laughter - ✔️✔️Humor is important in developing relationships, receptive to your
humor will lead to a connection. Be aware when telling jokes in certain settings, but
humor is a good way to read your subjects interest
Mirroring - ✔️✔️People that get along tend to mirror each others behavior, so if you
shift your body language and your subject does as well, it shows they're fairly
comfortable
, Situational Awareness - ✔️✔️You will meet people you don't know in various
situations, so learn to read people and respond accordingly. Self awareness is also
important.
7-38-55 Rule - ✔️✔️Body language rule, body language accounts for 55% of a given
message, tone of voice for 38% and words for just 7%
Open Palms - ✔️✔️Sign of honesty, swear to tell the truth in court by raising one hand,
shows you have nothing to hide and are not a threat (primal)
Expansive Pose - ✔️✔️Standing with legs open, not closed and tight. Shows power
and confidence. Another example is leaning back in your seat shows you're relaxed and
in control
Low-Power Pose - ✔️✔️Opposite of Expansive pose, shows a closed off posture.
Increases the release of cortisol, the stress hormone, and appears to show a lack of
confidence
Formal Behaviors - ✔️✔️Business Attire
Using formal email headings
Using titles and last names
Not engaging with coworkers outside of work
Getting to work early/on time
Withholding personal information
More consideration of personal space
Familiar Behaviors - ✔️✔️Wearing casual attire
Informal email headings
First names or nicknames
Extending relationships beyond work
Getting to work late
Sharing of personal information
Less consideration of personal space
Empathy - ✔️✔️- "the ability to understand and share the feelings of another"
- Important to consider when thinking about your emotional intelligence
- Putting yourself in their position
- Differs from sympathy in that it requires inhabiting the same emotional space as
another person and it requires inhabiting the same emotional space as another person
Sympathy - ✔️✔️- "feelings of pity and sorry for someone else's misfortune"
- A detached position, akin to feeling bad "for" someone
- It doesn't carry the same kind of emotional weight as does empathy
Active Listening - ✔️✔️Being focused and engaged in the conversation, harder to do
when you're on the phone.
Synchronous Communication - ✔️✔️Communication that occurs in real time
Business Meeting Etiquette - ✔️✔️Stick to the agenda, provide required information,
and help move the meeting along, focus on primary issues and don't argue. Be polite
and positive when redirecting to primary issues.
Emotional intelligence - ✔️✔️- the ability to understand, manage, and effectively
express one's own feelings, as well as engage and navigate successfully with those of
others
(5) Strategies for improving emotional intelligence: - ✔️✔️- Reducing negative
emotions
- Reducing the fear of rejection
- Reducing stress
- Being assertive and expressing difficult emotions
- Bouncing back from adversity
Stress Face - ✔️✔️Clenched jaw, tightened neck and furrowed brow, show stress. This
way, you can see if your subject will receive your message enthusiastically
Raised Eyebrows - ✔️✔️Shown when surprised or in doubt. when praised by someone
with raised eyebrows, the person speaking may be insincere
Eye Contact - ✔️✔️Keeping eye contact shows interest, too long makes you a creep or
a liar. Liars tend to hold eye contact too long
Vocal Range - ✔️✔️Change in vocal range shows their interested. Women go up, men
go down. Monotone shows disinterest
Laughter - ✔️✔️Humor is important in developing relationships, receptive to your
humor will lead to a connection. Be aware when telling jokes in certain settings, but
humor is a good way to read your subjects interest
Mirroring - ✔️✔️People that get along tend to mirror each others behavior, so if you
shift your body language and your subject does as well, it shows they're fairly
comfortable
, Situational Awareness - ✔️✔️You will meet people you don't know in various
situations, so learn to read people and respond accordingly. Self awareness is also
important.
7-38-55 Rule - ✔️✔️Body language rule, body language accounts for 55% of a given
message, tone of voice for 38% and words for just 7%
Open Palms - ✔️✔️Sign of honesty, swear to tell the truth in court by raising one hand,
shows you have nothing to hide and are not a threat (primal)
Expansive Pose - ✔️✔️Standing with legs open, not closed and tight. Shows power
and confidence. Another example is leaning back in your seat shows you're relaxed and
in control
Low-Power Pose - ✔️✔️Opposite of Expansive pose, shows a closed off posture.
Increases the release of cortisol, the stress hormone, and appears to show a lack of
confidence
Formal Behaviors - ✔️✔️Business Attire
Using formal email headings
Using titles and last names
Not engaging with coworkers outside of work
Getting to work early/on time
Withholding personal information
More consideration of personal space
Familiar Behaviors - ✔️✔️Wearing casual attire
Informal email headings
First names or nicknames
Extending relationships beyond work
Getting to work late
Sharing of personal information
Less consideration of personal space
Empathy - ✔️✔️- "the ability to understand and share the feelings of another"
- Important to consider when thinking about your emotional intelligence
- Putting yourself in their position
- Differs from sympathy in that it requires inhabiting the same emotional space as
another person and it requires inhabiting the same emotional space as another person
Sympathy - ✔️✔️- "feelings of pity and sorry for someone else's misfortune"
- A detached position, akin to feeling bad "for" someone
- It doesn't carry the same kind of emotional weight as does empathy
