Operations and Supply
Chain Management
17th Edition By Robert
Jacobs, Richard Chase
(Test Bank All Chapters
100% Original Verified,
A+ Grade)
,Chapter 1
Student name:__________
1) Efficiency means doing the right things to create the most value for the company.
⊚ true
⊚ false
2) Effectiveness means doing the right things to create the most value for the company.
⊚ true
⊚ false
3) A doctor completes a surgical procedure on a patient without error. The patient dies anyway.
In operations management terms, we could refer to this doctor as being efficient but not
effective.
⊚ true
⊚ false
4) A worker can be efficient without being effective.
⊚ true
⊚ false
5) A process can be effective without being efficient.
⊚ true
⊚ false
6) Operations and supply chain management is defined as the design, operation, and
improvement of the systems that create and deliver the firm's primary products and services.
⊚ true
⊚ false
7) The term "value" refers to the relationship between quality and the price paid by the
customer.
⊚ true
⊚ false
Version 1 1
,Chapter 1
8) Attempting to balance the desire to efficiently use resources while providing a highly
effective service may create conflict between the two goals.
⊚ true
⊚ false
9) Central to the concept of operations strategy are the notions of operations focus and trade-
offs.
⊚ true
⊚ false
10) OSCM is concerned with management of the trickiest parts of the system that produces a
good or delivers a service.
⊚ true
⊚ false
11) OSCM is a functional field of business with clear line management responsibilities.
⊚ true
⊚ false
12) The supply network can be thought of as a pipeline through which cash, material, and
information flow.
⊚ true
⊚ false
13) Supply networks cannot be constructed for every product or service.
⊚ true
⊚ false
14) "Operations" refers to manufacturing and service processes used to transform resources
employed by a firm into products desired by customers.
⊚ true
⊚ false
Version 1 2
, Chapter 1
15) "Supply chain" refers to processes that move information and material to and from the
manufacturing and service processes of the firm.
⊚ true
⊚ false
16) "Supply chain" includes only inbound freight and inventory.
⊚ true
⊚ false
17) It is critical that a sustainable strategy meet the needs of shareholders and employees first,
and then, second, focuses on preserving the environment.
⊚ true
⊚ false
18) Planning is where a firm must determine how anticipated demand will be met with available
resources.
⊚ true
⊚ false
19) Although planning involves determining how the various supply chain processes (sourcing,
making, delivering, and returning) will be met, planning itself is not considered a supply
chain process.
⊚ true
⊚ false
20) The supply chain processes mentioned in the textbook are planning, sourcing, delivering, and
returning.
⊚ true
⊚ false
Version 1 3
Chain Management
17th Edition By Robert
Jacobs, Richard Chase
(Test Bank All Chapters
100% Original Verified,
A+ Grade)
,Chapter 1
Student name:__________
1) Efficiency means doing the right things to create the most value for the company.
⊚ true
⊚ false
2) Effectiveness means doing the right things to create the most value for the company.
⊚ true
⊚ false
3) A doctor completes a surgical procedure on a patient without error. The patient dies anyway.
In operations management terms, we could refer to this doctor as being efficient but not
effective.
⊚ true
⊚ false
4) A worker can be efficient without being effective.
⊚ true
⊚ false
5) A process can be effective without being efficient.
⊚ true
⊚ false
6) Operations and supply chain management is defined as the design, operation, and
improvement of the systems that create and deliver the firm's primary products and services.
⊚ true
⊚ false
7) The term "value" refers to the relationship between quality and the price paid by the
customer.
⊚ true
⊚ false
Version 1 1
,Chapter 1
8) Attempting to balance the desire to efficiently use resources while providing a highly
effective service may create conflict between the two goals.
⊚ true
⊚ false
9) Central to the concept of operations strategy are the notions of operations focus and trade-
offs.
⊚ true
⊚ false
10) OSCM is concerned with management of the trickiest parts of the system that produces a
good or delivers a service.
⊚ true
⊚ false
11) OSCM is a functional field of business with clear line management responsibilities.
⊚ true
⊚ false
12) The supply network can be thought of as a pipeline through which cash, material, and
information flow.
⊚ true
⊚ false
13) Supply networks cannot be constructed for every product or service.
⊚ true
⊚ false
14) "Operations" refers to manufacturing and service processes used to transform resources
employed by a firm into products desired by customers.
⊚ true
⊚ false
Version 1 2
, Chapter 1
15) "Supply chain" refers to processes that move information and material to and from the
manufacturing and service processes of the firm.
⊚ true
⊚ false
16) "Supply chain" includes only inbound freight and inventory.
⊚ true
⊚ false
17) It is critical that a sustainable strategy meet the needs of shareholders and employees first,
and then, second, focuses on preserving the environment.
⊚ true
⊚ false
18) Planning is where a firm must determine how anticipated demand will be met with available
resources.
⊚ true
⊚ false
19) Although planning involves determining how the various supply chain processes (sourcing,
making, delivering, and returning) will be met, planning itself is not considered a supply
chain process.
⊚ true
⊚ false
20) The supply chain processes mentioned in the textbook are planning, sourcing, delivering, and
returning.
⊚ true
⊚ false
Version 1 3
