MGT 434 Final Exam – Questions & Detailed Solutions
Diversify the learning portfolio Right Ans - provide more training than
traditional programs
Expand who is trained Right Ans - provide more training to more groups
of employees
Accelerate the pace of learning Right Ans - provide more just-in-time
training
Improve customer service Right Ans - training should place a greater
emphasis on service competencies
Capture and share knowledge Right Ans - capture and share knowledge
to ensure it is not lost if key employees leave
Align training with the company's direction Right Ans - link training to
strategy
Ensure that the work environment supports learning and transfer of
training Right Ans - ensure there exists a positive learning climate for
training
Provide development opportunities and communicate with employees
Right Ans - ensure employees recognize they have opportunities to learn
and grow
What are the steps of the strategic training and development process?
Right Ans - 1. Identifying the organization's business strategy
2. Determining strategic training initiatives that align with this strategy
3. Translating initiatives into concrete learning activities
4. Identify metrics to determine whether training has contributed to goals
related to the business strategy
Why is the emphasis on strategic training important for business success?
Right Ans - Companies are in business to make money, and every business
function is under pressure to show how it contributes to business success.
, To contribute to a company's success, training activities should help the
company achieve its business strategy.
Explain the characteristics that make a business a "learning organization".
Right Ans - -Supportive Learning Environment
-Learning Processes and Practices
-Managers Reinforce Learning
Why is it important that a business's strategy plan and initiatives
contribute to making it a learning organization? Right Ans - To
contribute to a company's success, a company should be a "learning
organization" and utilize training in a way that will help the company
achieve its business strategy.
Which of the following methods is/are the most commonly used in
organizations? Right Ans - blended learning
Lecture as a presentation method ________. Right Ans - can be easily
employed with large groups of trainees
Suppose you would like to a train a group of managers to enhance their
skill in providing employee feedback. Which of the following methods
would be least appropriate? Right Ans - adventure learning
Which of the following statements is most true of on-the-job training
(OJT)? Right Ans - Skills learned through OJT are easily transferred to
the job.
Development of effective self-directed learning typically begins with
________. Right Ans - conducting a job analysis to identify the tasks that
must be covered
Which of the following is not characteristic of case studies? Right Ans -
They allow trainees to act out skills.
________ is a process that involves a small group working on real problems.
Right Ans - Action learning
Diversify the learning portfolio Right Ans - provide more training than
traditional programs
Expand who is trained Right Ans - provide more training to more groups
of employees
Accelerate the pace of learning Right Ans - provide more just-in-time
training
Improve customer service Right Ans - training should place a greater
emphasis on service competencies
Capture and share knowledge Right Ans - capture and share knowledge
to ensure it is not lost if key employees leave
Align training with the company's direction Right Ans - link training to
strategy
Ensure that the work environment supports learning and transfer of
training Right Ans - ensure there exists a positive learning climate for
training
Provide development opportunities and communicate with employees
Right Ans - ensure employees recognize they have opportunities to learn
and grow
What are the steps of the strategic training and development process?
Right Ans - 1. Identifying the organization's business strategy
2. Determining strategic training initiatives that align with this strategy
3. Translating initiatives into concrete learning activities
4. Identify metrics to determine whether training has contributed to goals
related to the business strategy
Why is the emphasis on strategic training important for business success?
Right Ans - Companies are in business to make money, and every business
function is under pressure to show how it contributes to business success.
, To contribute to a company's success, training activities should help the
company achieve its business strategy.
Explain the characteristics that make a business a "learning organization".
Right Ans - -Supportive Learning Environment
-Learning Processes and Practices
-Managers Reinforce Learning
Why is it important that a business's strategy plan and initiatives
contribute to making it a learning organization? Right Ans - To
contribute to a company's success, a company should be a "learning
organization" and utilize training in a way that will help the company
achieve its business strategy.
Which of the following methods is/are the most commonly used in
organizations? Right Ans - blended learning
Lecture as a presentation method ________. Right Ans - can be easily
employed with large groups of trainees
Suppose you would like to a train a group of managers to enhance their
skill in providing employee feedback. Which of the following methods
would be least appropriate? Right Ans - adventure learning
Which of the following statements is most true of on-the-job training
(OJT)? Right Ans - Skills learned through OJT are easily transferred to
the job.
Development of effective self-directed learning typically begins with
________. Right Ans - conducting a job analysis to identify the tasks that
must be covered
Which of the following is not characteristic of case studies? Right Ans -
They allow trainees to act out skills.
________ is a process that involves a small group working on real problems.
Right Ans - Action learning
