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h EditionAll Chapters l l l
1. Which HR specialty involves preparing job descriptions?
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A. recruiter
B. compensation manager l
C. EEO coordinator l
D. job analyst: D. job analyst
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2. l
is the right to make decisions, to direct the work of others,and to give ord
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ers.
A. Authority
B. Responsibility
C. Leadership
D. Management: A. Authority l l
3. l l refers to the tendency of firms to extend their sales,
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ownership, and/or manufacturing to new markets abroad.
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A. Export growth l
B. Expansion
C. Globalization
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,D. Diversification: C. Globalization l l
4. l functions involve assisting and advising line managers. l l l l l l
A. Line
B. Staff
C. Advocacy
D. Coordinative: B. Staff l l
5. Which term refers to exporting jobs to lower-cost locations abroad?
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A. offshoring
B. warehousing
C. freelancing
D. rightsizing: A. offshoring l l
6. Which one of the following is NOT one of the five main types of digitaltechn
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ologies driving the transfer of functionality from HR professionals to autom
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ation?
A. Email
B. Mobile applications l
C. Social media l
D. Cloud computing: A. Email
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7. Which one of the following includes five basic functions-
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planning,organizing, staffing, leading, and controlling?
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A. adaptability screening l
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,B. a job analysis
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C. the management process
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D. strategic management: C. the management process l l l l l
8. A line manager's human resource responsibilities most likely includeall
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of the following EXCEPT
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A. maintaining department morale l l
B. controlling labor costs l l
C. protecting employees' health l l
D. marketing new products and services: D. marketing new products and servi
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ces 9. Which one of these organization provides professional certification
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l for human resource managers?
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A. Association of Business Administration l l l
B. Society for Human Resource Management l l l l
C. Association of Certified HR Managers l l l l
D. Academy of Human Resource Executives: B. Society for Human Resource
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Management
10. No one wants to make mistakes, least of all managers. Which one ofthe f
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ollowing is NOT a personnel mistake? l l l l l
A. waste time with useless interviews l l l l
B. have your people not doing their best
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, C. experience low turnover l l
D. hire the wrong person: C. experience low turnover
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11. What term refers to the knowledge, skills, and abilities of a firm's worker
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s?
A. contingent personnel l
B. intangible assets l
C. human capital l
D. human resources: C. human capital l l l l
12. Which function of the management process includes selecting employ
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ees, setting performance standards, and compensating employees?
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A. staffing
B. planning
C. organizing
D. motivating: A. staffing l l
13. Michael has the ability to understand and apply information with whic
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h to contribute to his organization's overall strategic plan. This isthe SHR
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M HR competency of
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A. communication
B. leadership & navigation l l
C. critical evaluation l
D. business acumen: D. business acumen l l l l
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