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Humanl Resourcel Management,l 14el (Dessler)
Chapterl 1l Introductionl tol Humanl Resourcel Management
1) Thel basicl functionsl ofl thel managementl processl includel alll ofl thel followingl EXCEPT
l .
A) planning
B) organizing
C) outsourcing
D) leadingl
Answer:l C
Explanation:l C)lThel fivel basicl functionsl ofl thel managementl processl includel planning,lorgan
izing,l staffing,l leading,l andl controlling.l Outsourcingl jobsl mayl bel anl aspectl ofl humanlresourc
es,lbutlitlislnotloneloflthelprimaryl managementlfunctions.
Difficulty:lEasylChapter
:l1
Objective:l 1
AACSB:l Reflectivel thinking
Learningl Outcome:l Definel humanl resourcel managementl andl describel modernl trendsl inl thel field
2) Whichl ofl thel followingl isl thel personl responsiblel forl accomplishingl anl organization'sl goalsl bylp
lanning,lorganizing,lstaffing,lleading,landlcontrollinglpersonnel?
A) manager
B) entrepreneur
C) generalist
D) marketerl
Answer:l A
Explanation:l A)lThel managerl isl thel personl responsiblel forl accomplishingl anl organization'slgoalsl
byl planning,l organizing,l staffing,l leading,l andl controllingl thel effortsl ofl thel organization'slpeople.l
Anlentrepreneurl mayl managelpeoplelorl mayl hirelal managerl toldolsolinstead,lbutlentrepreneurslar
eldefinedlaslindividualslwholstartltheirlownlbusinesses.
Difficulty:lModeratelCh
apter:l1
Objective:l 1
AACSB:l Reflectivel thinking
Learningl Outcome:l Definel humanl resourcel managementl andl describel modernl trendsl inl thel field
1
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3) Whichl ofl thel followingl includesl fivel basicl functions—
planning,l organizing,l staffing,l leading,landlcontrolling?
A) jobl analysis
B) strategicl management
C) managementl process
D) adaptabilitylscreeningl
Answer:lC
Explanation:l C)lThel managementl processl includesl fivel basicl functions—planning,l organizing,
staffing,l leading,l andl controlling.l Strategicl managementl refersl tol thel processl ofl identifyingl andlex
ecutinglthelorganization'sl missionlbyl matchingl itslcapabilitieslwithl theldemandslofl itslenvironmen
t.
Difficulty:lEasylChapter
:l1
Objective:l 1
AACSB:l Reflectivel thinking
Learningl Outcome:l Definel humanl resourcel managementl andl describel modernl trendsl inl thel field
4) Whichl functionl ofl thel managementl processl requiresl al managerl tol establishl goalsl andlst
andardslandltoldeveloplruleslandlprocedures?
A) planning
B) organizing
C) staffing
D) leadingl
Answer:l A
Explanation:l A)l Planning,l organizing,l staffing,l leading,l andl controllingl arel thel fivel mainlfunctio
nsl ofl management.l Thelplanningl functionl involvesl establishingl goalsl andl standards,ldevelopinglr
uleslandlprocedures,landlforecasting.
Difficulty:lEasylChapter
:l1
Objective:l 1
AACSB:l Reflectivel thinking
Learningl Outcome:l Definel humanl resourcel managementl andl describel modernl trendsl inl thel field
2
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5) Celestel spendsl mostl ofl herl timel atl workl establishingl goalsl forl herl staffl ofl fiftyl employeesl andld
evelopinglproceduresl forl variousl tasks.l Inl whichl functionl ofl thel managementl processldoeslCelestel
spendlmostloflherltime?
A) leading
B) controlling
C) organizing
D) planningl
Answer:l D
Explanation:l D)l Thelplanningl functionlofl thel managementlprocesslrequiresl managersltolestablishl
goalsl andl standards,l developl rulesl andl procedures,l andl developl plansl andl forecast.lLeadingl involv
esl motivatingl staff,l whilel controllingl requiresl al managerl tol setl standards,l suchl aslsaleslquotas.lAss
igningltasksltolemployeeslislanlaspectloflthelorganizinglfunction.
Difficulty:l Moderate
Chapter:l 1
Objective:l 1
AACSB:l Applicationl ofl knowledge
Learningl Outcome:l Definel humanl resourcel managementl andl describel modernl trendsl inl thel field
6) Jolene,l al manager,l delegatesl thel authorityl forl al projectl tol Lee,l herl subordinate.l Jolenel isl mostlli
kelylinvolvedlinlwhichlfunctionloflthelmanagementlprocess?
A) staffing
B) organizing
C) motivating
D) leadingl
Answer:l B
Explanation:l B)lThelorganizingl functionlofl thel managementlprocessl includesldelegatinglauthorit
yl tol subordinatesl andl establishingl channelsl ofl communication.l Thel organizingl functionlalsol inclu
deslestablishingldepartmentslandlcoordinatinglthelworkloflsubordinates.
Difficulty:lModeratelCh
apter:l1
Objective:l 1
AACSB:l Applicationl ofl knowledge
Learningl Outcome:l Describel effectivel interviewingl techniques
3
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7) Whenl managersl usel metricsl tol assessl performancel andl thenl developl strategiesl forl correctivela
ction,l theyl arel performingl the functionloflthel managementlprocess.
A) planning
B) leading
C) controlling
D) organizingl
Answer:l C
Explanation:l C)lThel controllingl functionl ofl thel managementl processl requiresl managersl tol set
standardsl suchl asl salesl quotas,l quality,l standards,l orl productionl levels.l Managersl thenl comparelact
uall performancel withl thel standards,l whichl oftenl involvesl thel usel ofl metrics.l Correctivel actionlislth
enltakenlwhenlnecessary.
Difficulty:lModeratelCh
apter:l1
Objective:l 1
AACSB:l Reflectivel thinking
Learningl Outcome:l Describel effectivel interviewingl techniques
8) Whichl functionl ofl thel managementl processl includesl selectingl employees,l settingl performancelst
andards,landlcompensatinglemployees?
A) organizing
B) planning
C) motivating
D) staffingl
Answer:l D
Explanation:l D)l Thel staffingl functionl ofl thel managementl processl determinesl whatl typel oflpeopl
el youl shouldl hire,l recruitingl prospectivel employees,l selectingl employees,l trainingl andldevelopin
gl employees,l settingl performancel standards,l evaluatingl performance,l counselinglemployees,lco
mpensatinglemployees.
Difficulty:lEasylChapter
:l1
Objective:l 1
AACSB:l Reflectivel thinking
Learningl Outcome:l Describel effectivel interviewingl techniques
4
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